I won during August and it has been around a month and they don't pay
The only email I get is :
Thank you for contacting 138.com.
This is in reference to your email regarding your withdrawal request.
Please be advised that your withdrawalis still being processed and we have alerted the Security Department to make a follow-up from the Processing Department so this can be resolved the soonest.
I sincerely apologise for all the inconvenience that may have caused you but I am also hoping for your patience and understanding on this matter. I can assure you that as soon as we have the update from them an email will immediately sent to you. We are working double time to resolve this concern so please bear with us on this one.
Thank you for your cooperation and understanding on this matter.
It is a big amount and I expected faster payment they owe me 11,500 Pounds.
Red Ping Win Casino