Ag Awards
en Casino - 11,500 Pounds won not being paid

Complaint Info
Disputed casino Casino
Reason Delayed payment
Amount £ 11500
Posted on September 26, 2014

I won during August and it has been around a month and they don't pay

The only email I get is :

Dear Malin,

Thank you for contacting

This is in reference to your email regarding your withdrawal request.

Please be advised that your withdrawalis still being processed and we have alerted the Security Department to make a follow-up from the Processing Department so this can be resolved the soonest.

I sincerely apologise for all the inconvenience that may have caused you but I am also hoping for your patience and understanding on this matter. I can assure you that as soon as we have the update from them an email will immediately sent to you. We are working double time to resolve this concern so please bear with us on this one.

Thank you for your cooperation and understanding on this matter.

It is a big amount and I expected faster payment they owe me 11,500 Pounds.

Posted on September 26, 2014

That's definitely great news. Case is now closed and marked as successfully solved.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy