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138.com Casino - Winnings not paid after a week, terrible customer support

RESOLVED
Complaint Info
Disputed casino 138.com Casino
Reason Delayed payment
davo80 United Kingdom Message
Posted on February 25, 2016

I am appalled and shocked at the communication from your site. My first withdrawal was requested on the 18/02/2016 it is now the 23/02/16 and I still have no answers to when I will get my funds. I have sent numerous emails, made many phone calls to your team the quality of the phone line is also appalling. I have had numerous live chats all telling me to wait 24 hours. I am sick of being told wait 24 hours. I have met all your requirements for providing identification. I want to know when I will receive my withdrawals. Your site my I add is the worst I have witnessed for customer service.

AskGamblers
Posted on February 26, 2016

Dear @davo80,

Casino management of 138.com Casino informed us that your dispute with them is successfully resolved, can you please confirm? Thank you.

davo80 United Kingdom Message
Posted on February 27, 2016

Yes the complaint is settled, I was paid out eventually, you need to improve your communications, the story of wait another 24 hours got very boring after a while. But fair play you did payout after numerous calls emails and live chat messages.

AskGamblers
Posted on February 27, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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