Ag Awards
en Casino - Delaying Payment

Complaint Info
Disputed casino Casino
Reason Delayed payment
Amount £ 300
Posted on March 29, 2016

I made a withdrawal 9 days ago and a day or two later totalling just over £300.00. It states in their terms and conditions:

Please note that all withdrawal requests in respect of winnings accrued and/ or received through Poker available on the website will be subject to a 24 (Twenty Four) hour processing period from the time we receive Your withdrawal request.


Generally, using Credit/Debit Card, Neteller or Skrill(moneybookers) takes 24 up to 72 hours pending period.

I have spoken to them numerous times on live chat and each time they have either not been able to get hold of the relevant department or will pass it on as an urgent request and will email me back with an update. I have received zero emails from them and nine days later the withdrawals are still awaiting processing. I enquired about possibly cancelling one of the withdrawals and returning the funds to my account to see if it was possible, however they stated, moments after telling me the withdrawals haven't yet been processed, that they could not do this even though it states in the terms and conditions:

You can cancel your withdrawal request and have the funds returned to your account within the processing period.

I can't reverse any of the withdrawals even though they haven't yet been processed, when I made the request to withdraw more than 9 days ago. They tell me they will email me with updates and never do, I now just want both withdrawals to be processed into my bank but feel I am constantly being fobbed off.

Posted on April 1, 2016

Dear @youmeatsix,

AskGamblers Complaints Team has been informed by casino management that your payment was processed. Can you please confirm that you receive your payment? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

Posted on April 1, 2016

I can confirm payment has now been processed, verified, and received.

Posted on April 2, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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