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138.com Casino

6.68
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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138.com Casino review

  • Full selection of live and virtual games from numerous software platforms
  • Available in both English and Chinese
  • 24/7 support through live chat, UK freephone, and email
  • Secured with SSL encryption and firewall technology
  • Proven fair by TST
  • Phone support limited to UK players
  • Full third-party audit certificate not available
General info & Latest Promos
Website http://www.138.com
Established 2012
Owner FESUGE Limited
Casino Promotion 138.com Casino: 100% up to £100 + 25 Extra Spins on Viking Gods slot

138.com Casino is an online casino with a distinct Oriental look and feel, although they offer services in English in addition to Mandarin and Cantonese. They are powered by the unique Amaya, Gameplay Interactive and Microgaming platforms, which offer a number of different virtual and live casino options. The casino is licensed in the jurisdiction of the Isle of Man.

Virtual Games

The slot selection at 138.com is impressive for being such a unique online casino. You can enjoy a number of different bonus video slots including Aladdin's Legacy slot, Monkey Love slot, Amazon Adventure slot, Doctor Love slot, and Game of Thrones slot. Alternatively, you can try your luck with the casino's three-reel slots instead.

The selection of table games at 138.com is also remarkable. The main casino's virtual table options include games such as different varients of blackjack, baccarat, craps, and roulette. 

If you're looking for video poker, 138.com has four popular variants for you to play: Jacks or Better, All-American Poker, Deuces Wild, and Joker Poker. Jacks or Better is also available in a "zero" format without a house edge.

Live Casino

If you're looking for the most interactive and realistic option, check out their huge live casino. Here players can play against a number of beautiful dealers 24/7 in a friendly game of blackjack, baccarat, or roulette.

Support

138.com does a good job at providing players with a helpful customer service team. When you need assistance, you can use the casino's 24/7 live chat service to get a friendly representative immediately. You can also call the casino using their UK freephone number, or by filling out the online email contact form.

Security and Fairness

We're satisfied that 138.com is doing all they can to keep their players safe. When you sign up at 138.com or provide them any sensitive information for banking purposes, your data is kept safe with SSL encryption and firewall technology. This policy is outlined in the casino's FAQs.

The games used at 138 Sungame have all been audited for fairness by TST, one of the largest auditing firms in the industry. Although it would be nice if 138.com provided the full audit certificate, there is enough information available to demonstrate the games are, in fact, fair.

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  • Restricted Countries

    • Antarctica
    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Bulgaria
    • Canada
    • Cayman Islands
    • China
    • Cyprus
    • Denmark
    • France
    • Guadeloupe
    • Hong Kong
    • Hungary
    • Iran
    • Iraq
    • Ireland
    • Israel
    • Italy
    • Japan
    • Macau
    • Martinique
    • Mexico
    • Netherlands
    • North Korea
    • Philippines
    • Poland
    • Portugal
    • Russia
    • Saudi Arabia
    • Singapore
    • South Korea
    • Switzerland
    • Taiwan
    • Turkey
    • U.S. Minor Outlying Islands
    • Ukraine
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
    • Vatican City
    • Vietnam
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

    Support Phone: 0808 120 1969

138.com Casino Reviews by Players

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Raisond 16 reviews
United Kingdom
Message

LIKED

Great games, fair payouts. Super fast withdrawal and no problems. Friendly helpful customer service.

All round great casino just how it should be.

DISLIKED

Nothing really. A lot of other casinos could learn from this one.
138.COM CASINO REPLIED ON NOVEMBER 1. 2017
Hi Raisond,

Thank you for your kind feedback!

138.com focuses on its customers and I love the fact you have had a great experience with us.

We look forward to having you back to enjoy gaming with us.

Enjoy!
steverich 12 reviews
United Kingdom
Message

LIKED

Excellent microgamming, personal favorite of mine. Good communication with knowledgeable staff who do a proper job and are very courteous. PAYMENTS are very swift. I withdrew at 11pm and it was processed within 2 hours. Back to card takes 2 plus days but that is the bank not 138, they are as quick as one could reasonably expect. I am a sports punter in the main so this site is great for a quick bet on the horses or football too. Recommended by an old hand on these sites.

DISLIKED

Small gripe but a few more video pokers, there are only 4 or so and microgamming have dozens available in their software. But that's all I have to moan about!
138.COM CASINO REPLIED ON NOVEMBER 11. 2016
Hi Steverich,

We truly appreciate your excellent feedback regarding our products and services. Our team are making continuous efforts to provide quality service to all of our players.


Regards,
138 Team
raverbabe 559 reviews
United Kingdom
Message

LIKED

This casino has changed so much since I signed up back in 2012 that I really wasn't sure it could possibly be the same place. I managed to recover my password so I guess it must be, although I can't see any sign of the strange live Baccarat and Roulette games I remember playing back then at this time. They definitely seem to have modernized the whole site in a big way, and it looks much more professional now which is definitely a good thing.

The addition of Microgaming slots and games to the site is also a huge improvement too, and in fact I don't notice much else apart from Microgamings offerings right now which might explain the disappearance of those live games. Checking my history within the casino gave me no clues as to if I had used my welcome bonus here - I was fairly sure I had just used a no deposit chip but decided I should probably check with the live chat before making my deposit if I wanted to be sure I was eligible. The live chat facility is built right into the page which is always a nice touch, and I got a response from a member of staff in around one minute which is fully acceptable to me.

DISLIKED

Checking the 138 Sungame website for details on their withdrawal procedures proved to be a fruitless excercise - the FAQ page simply states that once they have checked your documents they will process your withdrawal "as quickly as possible" - that really doesn't help clear anything up for me! Here at AskGamblers it is state 48-72 hours pending period and 24-48 hours for e-wallets, both of which seem unnecessarily long to me. Support tell me that 24-48 hours total time for a Skrill withdrawal is about average, but again that is much too nonspecific for me. As it happens I lost my one deposit here so I have no first hand experience at this time, but I think it's fair to assume that this won't be the fastest paying casino you will have played with!

As 90% of the games on offer here are just the same Microgaming machines that you can find at pretty much every top level casino on the web, it's hard for me to find a reason to play at 138 Sungame again now I have used my welcome bonus. If I was going to accept waiting two or three days for my withdrawal I'd play at a Microgaming download casino where at least you get the pleasure of using the best quality software in return for the extended waiting time. This isn't a bad casino, it's just there's nothing particularly special about it and that really isn't enough in the current industry climate.

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