Resolved
$400
Resolved
Slots Gallery Casino - Responsible depost limits not set
I have been asking slots gallery to either set a weekly limit or close my account because they kept ignoring the limit request. I have emailed many ...
Resolved
$13,800
Resolved
Bitz Casino - Responsible Gaming Failure At Bitz After Gambling Addiction Disclosure
I. INTRODUCTIONThis complaint concerns Bitz Casino’s failure to enforce its own Self-Exclusion Policy and responsible gambling obligations after ...
Resolved
Resolved
Spinrise Casino - Removed my deposit limit again
Since I signed up at spinrise in July 2025, I've had deposit limits being set, then removed without my approval, again and again. I filed a complaint ...
Rejected
Rejected
SpinBetter Casino - Self exclusion or delete the account
Dear AskGamblers Team,I am requesting your assistance regarding a serious issue with a gambling operator.I have submitted multiple formal requests to ...
Resolved
Resolved
Spinrise Casino - Attempt to close my account
Hello, I reached out to Spinrise casino last week to close my account. I outlined in my email that I was no longer comfortable keeping my account open ...
Resolved
Resolved
JeetCity Casino - Jeet Ciy Casino not responding to self exclusion request
Hello,This is my 2nd time issuing a complaint for the same issue. The first time I got email from Ask Gamblers saying my complaint is not justified, ...
Unresolved
€430
Unresolved
Lucky Koala Casino - Very delayed Self Exclusion
I asked for Self Exclusion because of gambling addiction on 30.1. And as of today my account hasn’t been closed. I am still able to log in to my ...
Unresolved
$3,702
Unresolved
Bitz Casino - Bitz io refused permanent self exclusion after gambling addiction disclosure
I am submitting a complaint against Bitz.io for violating responsible gambling principles.On January 14, 2026, I explicitly informed Bitz.io VIP ...
Resolved
Resolved
1Bet Casino - 1Bet will not implement a deposit limit
HiI have asked 1 bet to implement a deposit limit of one hundred euros per mont,h but they won't do itI have emailed support and their in-site chat, ...
Unresolved
€1,567
Unresolved
Campeonbet Casino - Allowed me to play with gambling addiction
Hello,I contacted Campeonbet on Nov 27th because I have a gambling addiction. And I told them to close my account due to this. They asked me to send a ...
Resolved
€531
Resolved
OhMySpins Casino - Account reopened after permanent closure
Hello AskGamblers team,I would like to file a complaint regarding a permanent account closure that was not respected.Timeline of events17 December ...
Unresolved
Unresolved
Spinrise Casino - Ignores my wishes to self exclude
I have tried to self exclude myself from spinrise since 16 of June. I explained that I have a gambling problem, but still they don’t take it ...
Resolved
€578
Resolved
RollXO Casino - Casino reopened my account 10 Days after permanent self exclusion due to gambling addiction
I did permanentely self exlclude in this casino because of Gambling Addiction. (And yes I have a gambling Problem, at one point, I made 50+ Deposits ...
Unresolved
$71,544
Unresolved
Thrill Casino - Responsible gambling breached
I am filing a complaint regarding a Responsible Gambling protection failure by Thrill Casino.After significant losses I requested a 3-month gambling ...
Resolved
€3,170
Resolved
Beonbet Casino - Beonbet ignored self exclusion request and refund claim
On April 10, 2025, I sent Casino a written request to self-exclude my account due to gambling addiction. Despite this, my account remained active, and ...
Resolved
€273
Resolved
PokerStars Casino - Account freeze delay
I sent an email to PokerStars requesting to freeze my account due to a gambling problem. It took them 12 days to respond and freeze my account, which ...
Resolved
$1,100
Resolved
Vave Casino - Operator ignored your Self Exclusion request and offered me bonuses instead
I am writing to escalate the lack of action by Vave and in particular one of their VIP manager named Hank. I first noticed the lack of responsible ...
Unresolved
$5,095
Unresolved
Betpanda.io Casino - Reopened my permanently closed account requesting refund of deposits after 3 September 2025
On 3 September 2025, I emailed BetPanda support and requested that my account be permanently closed without the possibility to reopen it ever again, ...
Unresolved
$2,500
Unresolved
SapphireBet Casino - Self exclusion request ignored and 2500000 ARS lost during delay
On 7 November 2025, I mistakenly activated a temporary pause on my SapphireBet account. The pause did not work, as I continued receiving promotional ...
Resolved
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Resolved
Frumzi Casino - Casino failed to apply requested selfexclusion and allow gambling activity
Hello, I am filing an official complaint regarding Frumzi Casino for failing to apply my self-exclusion request. Because of their negligence, I ...
Resolved
Resolved
EmirBet Casino - Selfexclusion ignored
Dear Askgamblers Support Team,I am writing to file a formal complaint about Emirbet casino regarding the ongoing issues with self-exclusion system and ...
Resolved
$507
Resolved
Lucky Hunter Casino - Ignoring Limit requests
I have attempted to set a deposit limit 4 times, twice through chat and twice via Email. It has been over 24 hours and I am getting no responses yet I ...
Resolved
€820
Resolved
GGbet Casino - Self Exclusion request ignored account stayed open and deposits allowed
Hello,I would like to submit a complaint regarding GG.BET failing to implement my self-exclusion request.On July 3–4, I explicitly asked GG.BET ...
Resolved
Resolved
Spinrise Casino - Ignoring my request to set a deposit limit
Hello again. About a month ago I filed a complaint because Spinrise casino refused to exclude me from the casino. The complaint got rejected due to ...
Unresolved
£700
Unresolved
All British Casino - GAMSTOP issue
I am raising a formal complaint against All British Casino, operated by L&L Europe Ltd, for allowing me to gamble despite being registered with ...
Resolved
Resolved
Spinrise Casino - Self exclusion not implemented
I have requested several times to be excluded in this site They cajoled me to accept bonuses or set limits but when I requested a 100 euro per month ...
Resolved
Resolved
Spinrise Casino - They will not self exclude me for a month now
After asking regularly for over a month, spinrise has still not self excluded me. I have made it very clear that I have a gambling problem and need to ...
Resolved
€52
Resolved
Wyns Casino - Requested self exclusion which the ignored and let me deposit
I requested self exclusion and it was ignored by casino and I was allowed to deposit money again. Even now my account is still open after 4 days if ...