Reopening my account after being informed of my gambling problem

I am filing this formal complaint against QuickWin Casino regarding a withdrawal request I submitted on March 18th, March 21, March 24. Despite the time that has passed, the funds have not reached my account.

I have attached screenshots of my withdrawal requests as proof. The reason I am taking this step now is that I have repeatedly inquired about the status of my payout, but I have not received any substantial or meaningful response from the support team.

Based on my previous experiences with this casino, where I also faced significant delays, I am not willing to wait weeks again for my money. It is unacceptable that a professional operator fails to provide clear information or process payments in a reasonable timeframe. I expect an immediate update on my transaction and the fulfilment of my withdrawal without further excuses.

Hello,

I have a withdrawal request of $500 that has been pending since 21 February.

I have contacted support several times, and each time I receive the same response that it is “being processed,” but there has been no progress for many days.

Could you please check this issue and process the withdrawal as soon as possible?

Withdrawal details:

Amount: $500

Requested on: 21 February

Payment method: Visa

Please let me know if you require any additional verification or documents so this withdrawal can be completed.

I would appreciate your urgent assistance.

Thank you.

Hello,

I have been waiting since 20.02.2026 to get my money!

I put withdrawal on bank transfer, and it is still under review!

In terms of withdrawal is 3 work days, but it's been 5 days!

When I write to customer service, they say " soon, there has been a delay, we will put you on priority!

And still nothing is happening!

I want to take out 200 euros!

I have pictures too!

Hello there, AskGamblers team,

Today, I make a formal complaint because my account at QuickWin has been under review for months now. I have never used a VPN, broken any rules, or anything similar. I always followed all Terms & Conditions closely to avoid this.

But then, suddenly, I can't log in anymore because my account is "Under review."

I obviously tried to contact them through email, but they have always been not even answered, straight ignored. And Live chat is inaccessible since I can't log into my account.

I deserve a proper explanation on why my account has been under review for so long, and what is needed from me to recover it.

I am writing regarding multiple withdrawals from my QuickWin account totaling $4,510.25 NZD, which have either been canceled or stalled at Stage 2 despite full compliance with all Terms & Conditions. QuickWin’s repeated actions have broken their own T&Cs, repeatedly deflected responsibility, and failed to address my issues.

Withdrawals Cancelled or Stalled:

01/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation

02/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation

03/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

06/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

07/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

07/08/2025 – $1,000 – QuickWin – Payment provider stage, vague explanation

08/08/2025 – $1,000 – QuickWin – Technical issue

09/08/2025 – $1,000 – QuickWin – No reason given

12/08/2025 – $1,000 – QuickWin – Pending

13/08/2025 – $1,000 – QuickWin – Pending

14/08/2025 – $1,000 – QuickWin – Pending

Accidental Cancellations:

With 03/08, 06/08, and 07/08/2025, I accidentally clicked “Cancel All.” There is no confirmation prompt. I immediately notified support, acknowledged my mistake, and waited the stated timeframe. QuickWin has repeatedly brought this up unnecessarily; it has no bearing on the other issues.

Verification:

I proactively attempted to verify my account multiple times, but was told verification was not needed. All five prior withdrawals reached the payment provider, demonstrating all internal checks were passed. Full verification documents are available if required.

Bank/Payment Provider Issues:

QuickWin has alternately blamed my bank and their payment provider for delays, yet no proof has been provided. I checked my BNZ Debit Visa account: there are no halted transactions or notifications. I requested QuickWin contact their payment provider directly multiple times, but this was ignored. I also requested clarification on changing withdrawal methods; no guidance or proof was given. I refused to violate their own T&Cs by changing the method unnecessarily.

Manual Payment Promise:

QuickWin promised:

> “If the pending withdrawals are declined, then we will manually withdraw your withdrawal amounts directly to your bank account.”

In my latest email, I clarified that if they did not respond specifically to the manual payment issue, I would take that as agreement to honor the promise. QuickWin replied without mentioning this, which confirms acceptance.

Emails & Communications:

I have documented all communications, screenshots, and email threads (attached) to provide proof of:

Five canceled withdrawals

T&Cs breaches by QuickWin

Repeated deflecting and lack of issue resolution

Manual payment promise

Resolution Requested:

1. Immediate release of all remaining withdrawals totaling $4,510.25 NZD to my chosen payment method.

2. Written confirmation of reasons for past cancellations beyond the payment provider stage.

3. Enforcement of the manual payment promise if these withdrawals fail.

I can provide full proof of all communications, emails, screenshots, and supporting documentation at any time. Everything is fully documented to demonstrate the repeated T&Cs breaches and failure to resolve the issue on QuickWin’s part.