Hello,
I uploaded necessary documents for verification, made a crypto deposit to JPY currency, then won 5430 JPY and requested for withdrawal.
Some time later I asked in the support chat when I could expect for withdrawal result and instead of the answer I was asked to explain why I had chosen JPY currency. I answered that JPY is most similar to our RUB among all currencies offered in that casino. They replied that my withdrawal was in progress.
Then I inquired why I was asked about JPY currency choice (because I think we are free to choose any of the offered currencies). And again didn't receive an answer but immediately demanded an additional verification photo. So I uploaded it.
Then they also asked for my Trust Wallet personal details screenshot but Trust Wallet does not contain such details. I told them several times about it and only then they answer just «I understand» and again that were just words.
And then they demanded additional verification screenshots again and again. I uploaded 11 photos overall and there were still eternal delays in my withdrawal.
Then I told them that I would write low rated reviews and complaints on Askgamblers and other sites and sometime later they blocked my account. The reason is unknown, they just say that it was an administration decision.
Also my accounts in other casinos of Hollycorn N.V. and Dama N.V. were blocked.
It's my full right to warn them about Askgamblers complaint because there were so many delays from them. Also I added that I really don't want to write such complaints because their casino leaves a good impression. And I always talked to them politely. And what about them? They didn't answer some simple questions and were uninterested overall.
Now it's 2 or 3 days since my account was blocked and I was told that my withdrawal will be completed but I'm not sure that they will do it soon. So I'd like to ask for my withdrawal acceleration.
