Casino is ignoring gambling problem and refusing to close account

I am having a relapse.

I have been asking this casino for several days to self-exclude me permanently so that I don't gamble away all my money, and they continue to ignore me.

Since last Thursday, emails sent to [email protected] go unanswered.

When I reach support through the site, they refer me to the email. I want to be excluded and want them to refund all deposits made after the request!

Have been playing in this casino for a few years. Can't say I was thrilled with it, but it was alright.

Usually, withdrawals were approved within the same day. But if other casinos offer their long-term players better conditions and faster withdrawal times than this casino, it's the opposite. The longer you play, the worse your attitude.

The previous time I made a withdrawal request, it was approved after approx 26 hours.

This time it's already on day 10 and it's still pending. Of course, after contacting customer service several times, I received the same reply they are giving to everyone - their finance department is doing their best, and I just have to wait, blah blah blah. Many times I asked to provide me with a new timeframe since they didn't process it within the promised 48 hours.

To me, it just looks like they are doing this on purpose, just waiting for players to cancel their withdrawal so they don't have to pay it out, or they simply don't have money.

The worst part? My withdrawal request is just 220€. Hard to imagine what would happen if they had to pay out a thousand or more.

I have deposited over 400 euros into my account since last week, and on Monday morning at 03:51, I withdrew 2500.

My account is fully verified, and I was told multiple times to rest assured, and my funds will be sent within 48 hours (usually faster, is what they said).

Now, 55 hours later, they have banned me from using the chat, giving me the exact same reply via email, and no real answers.

I need this money for a holiday that I'm going on tomorrow, and already spent my own money waiting for the 2500 to hit my account.

Please help

Hi i had made a account on boho casino and made my first deposit of 25$ in bitcoin using the strike bitcoin app

The money loaded right away so i played the free spins that came with the first deposit bonus and then I started to play my actual money and everything was going good for a minute then all a sudden the game said lost connection press here to refresh and when the page refreshed I was logged out

So I went to log back in and it wont let me it keeps on saying my account is disabled and I'm not sure why i have sent them multiple emails reguarding the issue using the support on their app and haven't heard anything back from them. my transaction id is.

b01bab7aa5ba39d84f3125d1f34689ae0a5a2f6f84122476026581ea18636f1e

Hi Community,

I have signup to Boho Casino a few months ago. I have deposited until now, and on 29 of March, I have deposited again 180€. Later in the night I have won 8000€ and decided to contact the chat to ask for more information to verify my account and request the withdrawal. They kindly give me all informations they need, directly, I sent to them :

- Credit card Front and Back;

- Proof of my Neteller account (Because in the past I have deposited with this...)

- my ID

- Proof of residence

In the next few minutes, support verify my account Live. I request two Withdrawals (4000€ and 3000€ by Neteller). On the 30th of March early, I contact them to know more about my withdrawal, and they explain to me it was not possible to use Neteller, as my last deposit method was Visa, so I cancel my two withdrawals and request a new one of 4000€ by Wire Transfer. They also ask me for a proof of Bank Account, I sent it and was immediately validated by the support team.

Since this date, my withdrawal is still pending and support was giving me the same prepared answer. "All withdrawals are treated in queue, etc...". As soon as I told them I will open a complaint on askgambler, they give me more information like : "Our general manager are on the case since 1am, and we're still waiting for an update since 1pm on the 31th March".

And this morning, I got a new support chat, who is telling "The only information I possess about your withdrawal at the moment, is that it is waiting to be reviewed by the manager".

To sum up: My account was verified, I have requested a withdrawal of 4000(due to the limit) and wait for it my withdrawal is still pending (And cancellable by me) since 30th March 8:14am and also 3000 remaining on my account because I can’t request more than 4000€ (in their rule, so that’s ok to wait…)

I have sent all my documents who are verified, and I have deposited without any bonus.

Thanks for your help.

My first withdrawal attempt was cancelled after one day because they said I had to use a different withdrawal method. That is fine since most of my deposits has come from the method they requested for my next withdrawal. My new withdrawal has now pending for almost 48 hours while their processing time for a verified account is 24 hours according to the support I contacted here on askgamblers.

It is also frustrating that Boho casino support can not give an answer to how long this withdrawal process is going to take, not even an estimate, which I find strange. I did not use a bonus when I won this money and I was told several days ago that my account was fully verified. I hope you can help me sove this issue, see attached documents.