Account not closed self exclusion

Hello I have pending withdrawals from 24,25th and 26th February today is past 5 business days for oldest one still not received.

Even tho support live chat told me last night i would receive any moment now and that it was in final stages..., no update on other withdrawals either just same response from customer service.

Over and over, have been more then enough patient, total withdrawal amount is 972, one of them is 115, other is 357, other is 500, please would like to get this paid out and resolved.

Taking so long hope u can help have good day.

I have two €500 withdrawals made on 15/09 and 16/09.

Terms of Cazimbo are saying that withdrawals should be processed under three business days; however, I'm still being told by support through live chat that they are experiencing a important number of withdrawals, delaying the process.

It seems that Cazimbo is stalling in order to avoid paying.

Could you please help?

Dear AskGamblers team,

I placed a withdrawal of 189.98$ on 2nd January 2025 and haven't received it yet after multiple talks with the live chat.

The live chat is useless as I reached out to them 3-4 times but they always answer the same thing again and again.

All my documents are verified and approved, still, they say there is a queue and keep delaying my payment.

Dear AskGamblers team, please do something about this Cazimbo Casino, this is clearly harassment as my funds are stuck there and I need them, even after all verifications, they keep holding them without a reason.

Kindly look into this matter urgently.

Thank you

Dear AskGamblers team,

I requested a withdrawal of 134$ on 16th December 2024. And still haven't received the same.

The live chat is useless as I reached out to them 3-4 times but they always answer the same thing again and again.

All my documents are verified and approved, still, they say there is a queue and keep delaying my payment.

Dear AskGamblers team, please do something about this casino OhMySpins.

This is clearly harassment as my funds are stuck there and I need them.

Even after all verifications, they keep holding them without a reason.

Kindly look into this matter urgently.

Thank you

To whom it may concern,

I am writing to complain cazimbo casino on their ridiculous withdrawal time and their poor customer service resulting being cut off without any resolution to a problem.

I made a withdrawal request on the 2nd July, as their site stated that it takes three working days for them to process the withdrawal which is fine, so I waited until the 5th, with no updates for 3 days which concerned me, so i asked again, the CS said it was due to server disconnection which reset the date and said will p notification or any information regarding the progress, I went to ask the customer service, the first customer service representative said it's still being processed, but at the end of the conversation, i realized my withdrawal date was increased proceed as usual (shouldb e same day then) 24 hours later I didnt get my withdrawal, so I asked CS again, now they said I cancelled the withdrawal so i gotta wait another 3 days, I gave them until the 11th I still havent got my withdrawal, this time the CS said will do a manual withdrawal if i dont get it by the end of the day, and surprise surprise I contact them at the end of the day they still give me the same answer, and pretend the manual withdrawal option did not exist. They can just continue to stall all payments if they want to this way. with no other options available keeping the issue unresolved and no transparency to follow up the progress. I have kept all transcripts, please let me know if you need. Until this very moment its been more than a week I still haven't got my payment.

I requested 3 withdrawals from Cazimbo Casino in the amount of 1,495 euros, which are blocked because, in the verification process, the transaction history with my card is not accepted without giving any reason.

They do not answer my emails, the live chat is automated, and there is no person who can give me a solution.

I sent them the 3 screenshots of the 3 withdrawals and the information that I want to transmit to them about the last transactions and that they do not accept me.

Hello. I want to file a complaint about the theft of my money. Please take a look at my story.

On the Internet, I found a mention of the cazimbo.com. I searched the internet for negative reviews but I couldn't find any. It calmed me down. On the cazimbo.com website, I was interested in good promotions. I decided to register there. Registration completed successfully. I then wrote to dive support about the possibility of passing verification. Cazimbo.com support replied that this is not necessary, if necessary, they will notify me about it. I made a deposit. After the next wins, my balance has increased several times.

Yesterday I decided to withdraw money from my account. Everything was fine until today. I receive a letter from [email protected] in which they notify me that my account is closed and only the deposit is returned to me, and they will cancel my winnings. I thought it was a dream. I didn't understand why they closed my account!!! I did not understand why they do not give my winnings? They didn't give me any explanation!! If necessary, I was ready to pass any verification, any verification of my identity, ready to provide any document, ready to pass video verification, I am ready to explain every action on this site, I was ready to answer any question from the support service, but there were not even any questions. They just closed my account without any explanation!!! I am attaching screenshots of a letter from the support service to this letter, I am ready to provide screenshots of my personal account, where my data is indicated, I am ready to provide screenshots of my winnings, where you can see how I won my money. I ask you to help me deal with the current problem, since such unprofessional actions on the part of the casino are unacceptable. I have played in many casinos, but I have never met such an attitude towards myself.

My login is <removed data>

They kept my money - 318 euro.