Complaint #11 PlayMojo Casino

Completely ignoring self exclusion

By A B.

5 days ago

I have since last week sent three requests to playmojo and asked them to close my account because I want to self exclude. Last email was saturday, and today, monday, still no answer. Still no account closure.

This tells me playmojo is yet another casino who wish their players to pump as much money as possible into their platform without any consideration to responsible gambling. I find it despicable.

So, I ask again via askgamblers: Please close my account.

Disputed Casino PlayMojo Casino

Reason Self-exclusion

Discussion

AskGamblers

• Support Team

3 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

baroney

• Norway • 7 reviews

3 days ago

The case has been resolved, but it is a complete lie that they havent received an email from me. I sent them three emails from my registered email adress to their listed support adress, Utter lie

AskGamblers

• Support Team

3 days ago

Dear @baroney,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Please inform us whether this issue has been resolved or not.

Thanks for your cooperation.

baroney

• Norway • 7 reviews

3 days ago

< offensive content >

PlayMojo Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,411

Avg. Complaint Duration 4 days

Avg. Response Time 17 hours

PlayMojo Casino Complaints

See all complaints for this casino

Unpaid winnings and casino is unresponsive

Dear AskGamblers

I am submitting this complaint regarding a serious issue I am experiencing with PlayMojo casino.

I registered at PlayMojo in September and played only once. During that session, I had a win of €3,675. Immediately after I won, the casino closed my account, stating that they needed to verify my identity before proceeding.

I fully complied with all verification requests and sent every document they asked for. After reviewing my documents, they informed me that they would process a refund/withdrawal. However, this refund was never processed, and the casino stopped responding to my messages altogether.

After some time, I received an email stating that my account is now closed permanently and cannot be reopened. This is irrelevant to my refund request, and it does not justify withholding my legitimate winnings. The funds rightfully belong to me, and PlayMojo casino has given me no explanation for why they have not paid out.

PlayMojo casino is currently holding €3,675, and I have been given no timeframe, no reason for non-payment, and no communication for a long period. This behavior is neither fair nor acceptable, and I am requesting AskGamblers’ assistance in resolving this issue and helping me receive the money I am owed.

Thank you in advance for your support.

Resolved

€3,675

The deposit was not refunded

Hello, the casino closed my account by the decision of the administration, after I won back the registration bonus.

I was promised to return the deposit to my crypto wallet. It has been more than 72 hours, the deposit has not been refunded, technical support does not say the terms of return, it is written in their rules that all withdrawals occur within 72 hours.

I'm asking for help.

Resolved