Complaint #29 JeetCity Casino

My self exclusion request its not closed and answered

By Cosmin N.

3 days ago

Dear AskGamblers Team,

I would like to file a complaint against JeetCity regarding their handling of my responsible gambling request.

On 31 August 2026, I contacted JeetCity by email and explicitly asked them to close my account because I was experiencing gambling problems and needed to stop playing.

I also contacted their Live Chat about the same issue. The chat agent instructed me to contact the Support Team by email, which I did.

However, I received no response from Support and, most importantly, my account remained open and I was still able to deposit, play and gamble.

As a result, I continued gambling and lost additional money after I had already informed JeetCity that I had a gambling problem and requested that my account be closed.

I believe this should be investigated as a responsible gambling/self-exclusion matter.

I am not asking for reimbursement of my previous gambling losses. My complaint concerns specifically the deposits and losses made after my request for account closure due to gambling problems on 31 August 2026.

I have evidence of my original email and the Live Chat conversation, and I can provide screenshots and my transaction history if required.

I would ask AskGamblers to investigate the case and assist me in obtaining a review of the losses incurred after my self-exclusion request.

I would also like JeetCity to explain why my account was not restricted or closed after I explicitly informed them that I had a gambling problem.

Thank you for your assistance.

Disputed Casino JeetCity Casino

Reason Self-exclusion

Amount CHF1671

Discussion

72 hours left for JeetCity Casino to respond.

Cosmin10

• Switzerland

23 hours ago

Dear JeetCity Casino Team,
Thank you for your response.

I have reviewed my bank and Revolut statements for the relevant period. I cannot confirm that EUR 740 is the correct total.
In my records, after excluding transactions clearly identified as Powerpay, Bunny Gaming and Arush, there are additional transactions that may be related to JeetCity or its payment processors.

The remaining transactions shown in my statements include payment descriptors such as Narski, Polymax, NexNex, Keyring, Elda, Runsoc and TCP*VXTRX.
However, I cannot determine from the bank statements alone which of these payment descriptors belong to JeetCity.

Therefore, as you have offered, please provide me with the complete transaction history for my JeetCity account from the date of my initial closure request until the permanent closure, including:
● Date and time of each deposit
● Amount and currency
● Payment method/payment processor
● Transaction ID/reference
● All deposits and withdrawals during this period
Once I receive this information, I will compare it with my bank and Revolut statements to determine the exact amount deposited after my initial closure request.

At this stage, I do not confirm that EUR 740 is the correct amount.
Thank you for your cooperation.

Kind regards, Cosmin

JeetCity Casino

• Representative

1 day ago

Dear AskGamblers Team and Player,

We sincerely apologize for the delay in processing the player’s account closure request. We understand how important it was for the request to be handled promptly, particularly given the circumstances described, and we deeply regret the distress this delay may have caused.

We can confirm that the player’s account has now been permanently closed and is no longer accessible.

Regarding the refund amount, according to our records, the player deposited a total of EUR 740 from the time of the initial closure request. We kindly ask the player to review this amount and confirm whether it corresponds with their records. Once we receive the confirmation, we will immediately initiate the necessary refund process.

If the player does not agree with the amount, there is no need to worry - we will provide the complete transaction history for the relevant period so that the records can be reviewed and the amount clarified.

Once again, we sincerely apologize for the delay and remain committed to resolving this matter as quickly as possible.

Kind regards,
JeetCity Casino Team

Cosmin10

• Switzerland

2 days ago

Dear support team ,
Thank you for your message.
I have reviewed my bank statements again and I have identified the deposits made during the relevant period.
I can confirm that the transactions shown in the attached statements, including the transactions made through TCP*VXTRX on 1 September 2026, are related to JeetCity.
There is only one group of transactions that I am not completely sure about: Arush. I honestly do not remember whether those transactions were related to JeetCity, so please exclude all Arush transactions from the calculation rather than including them.
Apart from Arush, the other transactions shown in the attached statements are the deposits I made to JeetCity.
After excluding Arush, the total amount I can identify from these transactions is approximately CHF 1,536.08.
I am attaching the relevant screenshots/statements as evidence.
Please take this amount into consideration when reviewing my complaint, and let me know if you need any additional information or documentation from me.
Kind regards, Cosmin

Cosmin10

• Switzerland

3 days ago

Dear AskGamblers Complaint Team,

Based on my current review of the transaction records, the total amount of the disputed payments is approximately CHF 1,671.

I am currently verifying the transactions against my JeetCity deposit history to ensure the exact amount and avoid any duplication.

I will provide the supporting documentation as evidence.

Kind regards, Cosmin

JeetCity Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $993

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Complaint Status

72h left

CHF1,671

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< first name removed >

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