Players from Virginia not accepted 
Average Complaint Response Time: 3 days
- variety of games
- 24/7 live support
- instant play
- SSL encryption
- 48-72 hours pending period for withdrawals
| Website | http://www.vegascrestcasino.ag |
|---|---|
| Established | 2014 |
| Owner | |
| Casino Promotion | Vegas Crest Casino: 200% up to $1000 on 1st Deposit + 30 Bonus Spins on Pinocchio Slot |
Established in 2014, Vegas Crest Casino is one of the newest online casinos to emerge into the world of online gaming. The casino is operated by PalauGames, a company registered in Curacao, and as such, the casino is licensed and regulated by the Government of Curacao.
Vegas Crest Casino is powered by Vista Gaming, Betsoft, GameArt, Rival software and more. The casino promises no complicated rules, requirements, or tricky small prints – just an easy and fun playing environment for real online casino games and slots lovers.
There is no provision for downloading the software, so the casino can only be accessed from the browser and the games played in Instant Play mode. Vegas Crest offers a wide array of Table Games, Video Poker, Specialty Games and including over 130 3-reel, 5-reel and Interactive Slot games - enough selection to meet just about any player’s needs and demands for online gaming.
Interestingly enough, there is no mention of restricted countries in the casino’s Terms and Conditions, but it is advisable to check up first with Live Support prior to signing up.
Games
At Vegas Crest, players can enjoy games with state-of-the-art graphics and sounds from Rival and Vista software. Slot games lovers can choose from Classic 3-reel slots like the new Red White & Bleu, Costume Party, Global Cup Soccer, etc., to popular 5-reel slots like Mystic Wolf, Lost Secret of Atlantis, Silver Unicorn, Jolly Rogers Jackpot!, Scary Rich 3 and many others.
i-Slots (Interactive Slots) are Rival’s very popular games, offering amazing graphics, sound and evolving storylines. Some of the favourites include Sherwood Forest Fortunes, Wild Safari, The Nine Back, Hole in Won, A Switch in Time, Rock On! as well as the Reel Crime series games.
Vista’s slot games are grouped as 5-reel Exclusive Slots, and some the games include hits like Sands of Egypt, Princess of the Sea, Lost Vikings, Amazon Quest, Games Bond and Havana Nights.
For Progressive Jackpot lovers, they can choose from One Million Reels BC, Major Moolah, Strike Gold and Money Magic, or go for the Exclusive Jackpot Slots of Fairy Nights, Greek Myths and Winds of Arabia.
Table Games lovers should find sufficient selection from the range of Blackjack, Baccarat, Roulette, Craps, Texas Hold’em, Red Dog and Pai Gow Poker, while Video Poker lovers have games like Deuces & Jokers, Bonus Poker, All American, Joker Poker, Jacks or Better and a few more.
Specialty games like Chain Reactors, Scratch Cards, Bingo, Keno and Sudoku are also available.
Live Games
No Live Dealer games are available at this moment in time.
Mobile Gaming
Similarly, there is no current provision for accessing the casino from mobile units, but perhaps becoming available at a later date.
Support
Customer Support Team is available 24/7, 365, and can be contacted as below:
Live Support: Click on LIVE-CHAT, available 24/7
Fax: (00356) 2133 1804 (Please dial 011 if faxing from North America)
Email: suppor[email protected]egascrest.lv (Response within 30 minutes)
Security and Fairness
Vegas Crest Casino uses modern advanced technologies, like the industry standard 128 bit SSL data encryption technology, to ensure that all personal and financial information are secured and are not passed to any third parties.
However, as to date, there is still no indication whatsoever at the casino’s website of any Tried & Tested Certification of fairness of the Rival and Vista software.
Screenshot
Thank you for your feedback. We would like to address your concerns with the following information. Our Bonus Terms and Conditions, which every customer is required to read and check our Legal Policy upon registration state that, “Registration Free Spin Promotions and any other Register Free Bonuses are intended as a trial period to new customers and are subject to a minimum wagering requirement of 99 times (99x) their value. Once the wagering requirement is met, any winnings derived from the registration offer may be withdrawn up to a limit of $100.”
As per our pay-out fees, we do not process financial transactions ourselves and therefore we depend on third-party financial processors for you to fund your account and receive any winnings. These pay-out fees are imposed on us by our third-party financial processors and therefore the amount we charge is beyond our control.
We offer customer support 24 hours a day, 7 days a week and our support team resolve 90% of customers’ queries on the spot. The other 10% are escalated to our manager who gets back to our customers with a resolution within 48 hours. Our Support team can be reached either via live chat (onsite) or via email support@vegascrestcasino.ag.
In addition to the above, regarding your pay-out which was sent on April 12th, we recommend to contact our accounting department directly on accounting@vegascrestcasino.ag for a speedy resolution on the matter.
We hope you find this information helpful,
Kind Regards
VG Team