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Vegas Crest Casino - Bitcoin payment not yet received

RESOLVED
Complaint Info
Disputed casino Vegas Crest Casino
Reason Delayed payment
Posted on November 21, 2017

I submitted a withdrawal last week early on. My bitcoin withdrawal was approved Friday morning. With any other site when it’s approved you see the transaction coming into your wallet within minutes, I still don’t have my funds. The support team says to reach out to them if I still don’t have it by Tuesday. Bitcoin payments should not take days. If they sent the funds I would see them in my wallet. I waited the pending time frame so I am not sure why I still don’t have my money. Any help is appreciated.

AskGamblers
Posted on November 21, 2017

Dear @< name removed >,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on November 21, 2017

Dear Britney,

I hope you are well,

I am very sorry to hear of your disappointment with the payment process. At our casino, the Accounting department only opens from Monday to Friday. As I am sure that you are aware, our accounting department contacted you at 8am CET yesterday (Monday morning) and also sent you the payment confirmation. The accounting department is responsible for approving all payouts and from there they are sent directly to the processor. Before raising any type of complaint, we give them three business days for us to receive confirmation of payment. This is because transaction times can vary between instantaneous and up to 3 days.

It was confirmed yesterday that the money was sent and received. Therefore I do not understand the purpose behind this post as the payment was paid in full and also within the correct time frame.

Regards
VC Team

AskGamblers
Posted on November 22, 2017

Dear @< name removed >,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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