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Vegas Crest Casino - $1,800 BTC withdrawal seriously delayed

RESOLVED
Complaint Info
Disputed casino Vegas Crest Casino
Reason Delayed payment
Amount $ 1800
nbay1019 United States Message
Posted on January 3, 2018

I have been a VIP player for years and requested a withdraw of 1800.00 on 12/21 which was approved 12/22. I was told 72 hours to process and to date I have not received any money. I contact customer service and am told to contact accounting who doesnt respond.

If I was told 10, 30, 60 days from the date it was submitted I wouldnt be upset but when you state a time frame and that time has come and gone and nobody is willing to look into the issue that makes me feel like you are trying to cheat me. If there is anyone that can assist I would appreciate it.

Posted on January 3, 2018

Dear Nicole,

Our apologies for any inconvenience caused to you.

Upon checking with our Accounts department, we have found that your payment was sent yesterday to your Bitcoin address.
Generally, it takes a maximum of 3-4 business days for a Bitcoin withdrawal; however due to continuous bank holidays during the holiday season, the process took slightly longer.

Again, we would like to apologize for any inconvenience caused and wish you a very happy and healthy new year 2018.

AskGamblers
Posted on January 6, 2018

Dear @nbay1019,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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