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Vegas Crest Casino - Payout Problems

RESOLVED
Complaint Info
Disputed casino Vegas Crest Casino
Reason Delayed payment
Posted on June 15, 2017

The good news is that I’m up over $20,000 with this outfit. The bad news is that getting any money from them has proved very difficult frustrating.

On May 18, I requested a wire transfer of $3000. After having the payout “approved” by accounting on May 23, I was told that the wire would arrive within 7-10 business days. After numerous emails and assurances that my wire had been sent by their processor, I was informed on June 8 that the wire had been returned and my payout cancelled. They suggested that I request a paper check.

Their website says that two business days are required for a paper check approval. I submitted my request for one on June 8th. As of noon on June 13th, I was informed that my request was in Risk Management and they would not be able to get back to me until tomorrow.

Every request on my part is answered by a request to wait for 24 hours and all will be resolved. Unfortunately nothing has been resolved.

They have been very pleasant but that hasn’t resulted me getting the money.

Posted on June 16, 2017

Hi toyotariderguy,

Thanks for contacting us.

Sorry for any delay in replying to this message.

Having looked into this issue, I can reliably inform you that an email was sent to you on Thursday June 15th and this should answer all your questions.

This email was sent to the email address connected to your player account and if you have not received it, please contact our support team through the live help on site or email them directly and they will be able to assist you further.

Regards,

The Vegas Crest Casino Team

Posted on June 17, 2017

Yes,
I received the email telling me to go to the web page.

However, my account has been locked out so I can't log in. Please ether send me the email or restore my access and inform me.

Kenneth < surname removed >

toyotariderguy United States
Posted on June 17, 2017

I did not receive the email and I can't get back in.

toyotariderguy United States
Posted on June 19, 2017

Attached is their email to me.

Send your money and lose it.
On the off chance you win any, they declare it null and void.
They move on to the next sucker.

AskGamblers
Posted on June 23, 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Vegas Crest Casino where it is clearly displayed that player has placed bets higher then allowed. Player by these actions breached the casino's T&­C’s­: 


"Limit on Wagers
A maximum of $5.00 or 10% (whichever is lower) of any bonus type or any winnings derived from bonuses or free spins may be wagered at a time, per game round, spin or hand. Any breach of this or any other Bonus Terms may lead to bonus and winnings being voided, bonus privileges revoked and/or account closure."


Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Vegas Crest Casino.

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