Complaint #7
Vegas Crest Casino
Payout Problems
8 years ago
The good news is that I’m up over $20,000 with this outfit. The bad news is that getting any money from them has proved very difficult frustrating.
On May 18, I requested a wire transfer of $3000. After having the payout “approved” by accounting on May 23, I was told that the wire would arrive within 7-10 business days. After numerous emails and assurances that my wire had been sent by their processor, I was informed on June 8 that the wire had been returned and my payout cancelled. They suggested that I request a paper check.
Their website says that two business days are required for a paper check approval. I submitted my request for one on June 8th. As of noon on June 13th, I was informed that my request was in Risk Management and they would not be able to get back to me until tomorrow.
Every request on my part is answered by a request to wait for 24 hours and all will be resolved. Unfortunately nothing has been resolved.
They have been very pleasant but that hasn’t resulted me getting the money.
On May 18, I requested a wire transfer of $3000. After having the payout “approved” by accounting on May 23, I was told that the wire would arrive within 7-10 business days. After numerous emails and assurances that my wire had been sent by their processor, I was informed on June 8 that the wire had been returned and my payout cancelled. They suggested that I request a paper check.
Their website says that two business days are required for a paper check approval. I submitted my request for one on June 8th. As of noon on June 13th, I was informed that my request was in Risk Management and they would not be able to get back to me until tomorrow.
Every request on my part is answered by a request to wait for 24 hours and all will be resolved. Unfortunately nothing has been resolved.
They have been very pleasant but that hasn’t resulted me getting the money.
Attached is their email to me.
Send your money and lose it.
On the off chance you win any, they declare it null and void.
They move on to the next sucker.
Send your money and lose it.
On the off chance you win any, they declare it null and void.
They move on to the next sucker.
I did not receive the email and I can't get back in.
Vegas Crest Casino Complaint Stats
Resolved
7 / 11
Avg. Amount
$1,818
Avg. Complaint Duration
8 days
Avg. Response Time
3 days
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