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Vegas Crest Casino - Not paying my win due to abstract, unproven accusation

RESOLVED
Complaint Info
Disputed casino Vegas Crest Casino
Reason Bonus terms violation
Posted on March 25, 2018

I have been playing in this casino for a while already, since November last year. I put a lot of money here but also had some wins. In the end of February I had a good win here, a bit more than 3000 EUR. To my surprise yesterday I found out that my account is blocked, then in my emails i have found a letter from the casino where they mentioned that i violated the terms, here is the quote - “Please be advised that upon conducting an in-depth and thorough review of your playing patterns and logs, we have permanently disabled your account for being in violation of our Terms and Conditions. Specifically, those pertaining to fraudulent activities and playing in a professional manner designed to exploit our generous bonus and wagering requirement system. ”. This is a very abstract reason and makes me think that the casino just took my money away. Anyway, I got no substantial explanation as to why my money was taken.

AskGamblers
Posted on March 29, 2018

AskGamblers Complaints Team is awaiting Vegas Crest Casino team to provide the required information.

Posted on March 31, 2018

Dear Vicente123,

Please be advised that upon conducting an in-depth and thorough review of your account, the payout was void,for being in violation of our Terms and Conditions. Specifically, those pertaining to fraudulent activities.

Although we can appreciate that you may not fully agree with this decision, please know that it is final and will not be rescinded.

As Vegas Crest Casino has a zero-tolerance policy towards fraudulent activity we consider this case to be closed.

Regards
VG Team.

AskGamblers
Posted on March 31, 2018

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Vegas Crest Casino where it is clearly displayed that player had shared IP address with other players. Player by these actions violated general casino terms:

Single Account
You may only open and use one single account. All players agree to this by checking off a recognition statement upon registration. Multiple accounts are subject to being disabled. Winnings derived from multiple accounts will be forfeited and will not be paid out as they would have been won illegitimately. Deposits made by players into a multiple account are not cashable or refundable.
...
Availability of Website & Offers
All Player accounts and offers are limited to one per person, family, household address, IP address, email address, telephone number, debit/credit card and shared computer, ie.: school, university, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to you or group of Players. The terms and conditions of each offer can be read in the section dedicated to bonuses and other offers.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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