Complaint #12 Vegas Crest Casino

Not paying my win due to abstract, unproven accusation

By Reddog

8 years ago

Message on forum

I have been playing in this casino for a while already, since November last year. I put a lot of money here but also had some wins. In the end of February I had a good win here, a bit more than 3000 EUR. To my surprise yesterday I found out that my account is blocked, then in my emails i have found a letter from the casino where they mentioned that i violated the terms, here is the quote - “Please be advised that upon conducting an in-depth and thorough review of your playing patterns and logs, we have permanently disabled your account for being in violation of our Terms and Conditions. Specifically, those pertaining to fraudulent activities and playing in a professional manner designed to exploit our generous bonus and wagering requirement system. ”. This is a very abstract reason and makes me think that the casino just took my money away. Anyway, I got no substantial explanation as to why my money was taken.

Disputed Casino Vegas Crest Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Vegas Crest Casino where it is clearly displayed that player had shared IP address with other players. Player by these actions violated general casino terms:

Single Account
You may only open and use one single account. All players agree to this by checking off a recognition statement upon registration. Multiple accounts are subject to being disabled. Winnings derived from multiple accounts will be forfeited and will not be paid out as they would have been won illegitimately. Deposits made by players into a multiple account are not cashable or refundable.
...
Availability of Website & Offers
All Player accounts and offers are limited to one per person, family, household address, IP address, email address, telephone number, debit/credit card and shared computer, ie.: school, university, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to you or group of Players. The terms and conditions of each offer can be read in the section dedicated to bonuses and other offers.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Vegas Crest Casino

• Representative

8 years ago

Dear Vicente123,

Please be advised that upon conducting an in-depth and thorough review of your account, the payout was void,for being in violation of our Terms and Conditions. Specifically, those pertaining to fraudulent activities.

Although we can appreciate that you may not fully agree with this decision, please know that it is final and will not be rescinded.

As Vegas Crest Casino has a zero-tolerance policy towards fraudulent activity we consider this case to be closed.

Regards
VG Team.

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team is awaiting Vegas Crest Casino team to provide the required information.

Vegas Crest Casino Complaint Stats

Resolved 7 / 11

Avg. Amount $1,818

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Vegas Crest Casino Complaints

See all complaints for this casino

Month later still no payment

I have emailed Vegas Crest accounting every 3 days, still no payment for 2 approved payouts: 610/ 900 over a month now, and nothing .

I use Dodgecoin, and on the website, it says within 3 business days.

It has now been over a month.

It always sorting out processors or something.

Please help.

Thank you.

Unresolved

$1,510

Delayed Payment 1500

On April 28th (Sunday), I won and withdrew $1500. It was approved on May 3rd (Friday). It's now May 17th and I've been going back and forth with accounting and I was told I will be notified when it's processed. The amount of time the money is supposed to be wired is between 3 to 5 business days after the 48 hour pending and after it's approval. I stopped depositing money into the casino

Unresolved

$1,500

Processor delaying payment since January

I requested two payments from Vegas Crest, both in Jan. of this year.

It has officially been 4 months and I still have not received it.

They keep telling me it is at the processsor but they are being "audited" and it's out of their hands.

I actually received one email that stated they are not obligated to pay!

I have received payments from them many times and they were great before they merged last year with another casino.

I don't know what else to do to get my winnings from them.

Unresolved

31 days waiting for payment

KYC verified and I used no bonus and after my $65 wire transfer fee I was approved for my $250 withdrawal on 03/28/24 it’s now been 31 days and although Vegas crest has kept in good communication they just keep saying that there processor for payment is having banking problems. So not sure what to do next and how long this process will take I have no clue. Any help is greatly appreciated.

Resolved

$230

5850 Way Behind on payments

AG,

It's been a long time since I contacted you. I have had no issues with this casino until the last several months. As you can see from my photos of withdrawals they have been approved. We are way behind the documented time of withdrawal. One of these withdrawals was approved way back on 1-7-2024. The other was Approved on 2-11-2024 .

VIP STATUS has not helped in the least. No emails, no communications, no replies

If this was only a couple hundred dollars I would just move on. Unfortunately, it is a lot more and I would appreciate you stepping in to help me to recover it.

Like I stated, vegas crest used to be one of the fastest to pay out but now, they are below average.

Attached are my two "approved" wins which have been photographed right off the casino website.

Thanks

< first name removed >

Resolved

$5,850

Payment not delivered

Hi, I have an issue regarding withdrawal with this casino. I requested to withdraw my balance on 14.12.2023. and it was approved on 21.12.2023.They say kindly wait 7 to 10 business days and your withdrawal will be processed within those timeframes.

Till this day I still have not received those funds, I tried to contact accounting team multiple times and they keep delaying it and saying they are sorry etc.. and that I would receive the funds by the end of this week. I tried today contacting support email and escalating the issue to someone higher in charge but they told me there is nothing they can do about it since only accounting team menagers the finance part so I'm not even sure who to contact anymore about it.

I have never waited this long at any casino to receive the withdrawal so I'm worried at this point if I will even get it. I tried to be nice and wait a long period time to receive my funds but they keep delaying it and I don't think its acceptable anymore. I would really appreciate if you could help me out with this issue. Thank you for your time reading this.

Resolved

€100

$1,800 BTC withdrawal seriously delayed

I have been a VIP player for years and requested a withdraw of 1800.00 on 12/21 which was approved 12/22. I was told 72 hours to process and to date I have not received any money. I contact customer service and am told to contact accounting who doesnt respond. If I was told 10, 30, 60 days from the date it was submitted I wouldnt be upset but when you state a time frame and that time has come and gone and nobody is willing to look into the issue that makes me feel like you are trying to cheat me. If there is anyone that can assist I would appreciate it.

Resolved

$1,800

Bitcoin payment not yet received

I submitted a withdrawal last week early on. My bitcoin withdrawal was approved Friday morning. With any other site when it’s approved you see the transaction coming into your wallet within minutes, I still don’t have my funds. The support team says to reach out to them if I still don’t have it by Tuesday. Bitcoin payments should not take days. If they sent the funds I would see them in my wallet. I waited the pending time frame so I am not sure why I still don’t have my money. Any help is appreciated.

Resolved

Payout Problems

The good news is that I’m up over $20,000 with this outfit. The bad news is that getting any money from them has proved very difficult frustrating. On May 18, I requested a wire transfer of $3000. After having the payout “approved” by accounting on May 23, I was told that the wire would arrive within 7-10 business days. After numerous emails and assurances that my wire had been sent by their processor, I was informed on June 8 that the wire had been returned and my payout cancelled. They suggested that I request a paper check. Their website says that two business days are required for a paper check approval. I submitted my request for one on June 8th. As of noon on June 13th, I was informed that my request was in Risk Management and they would not be able to get back to me until tomorrow. Every request on my part is answered by a request to wait for 24 hours and all will be resolved. Unfortunately nothing has been resolved. They have been very pleasant but that hasn’t resulted me getting the money.

Resolved