WinningRoom Casino

Based on the good rating and a quick look at the site, I decided to join and try out this casino.
My enthusiasm to play here quickly fizzled out after depositing and using the site. On the surface, its nicely organized but after using the site, it has some functional issues that are frustrating.
I did not win or cash out, so do not have any comments on payouts. But before you win you need to navigate the site and play and that's where my issues are.

Site loads slow. Most or all pages have infinite loading of games, so if you want to scroll to the bottom of the page and read the menus, you have about 5 to 10 seconds then more games populate and the menus are pushed further down. So the one good thing for their slow loading speeds is you get to read the menus for 5 seconds before new games load.

The menus and categories are limited. I could not find a list of Providers or search for games by Provider. Just a Slots page of random games from various providers, so if you have a favorite Provider, good luck accessing them and browsing their games. You need to search for the specific slot name.

Their bonus offers are limited and wager is high. 35x sounds good until you realize its on Deposit and Bonus. Not much offered for rewards. Very much a new frills site. There's too much competition out there for this site to be a serious contender.

Cool new Novomatic games with brilliant game experience, expecially Sizzling Hot Deluxe. Fast website. The online chat was very friendly and answered quickly. It was a nice idea to add to games catalogue number of likes for every game.

Website is awful concerning navigation and design. Banners are partly hidden with the next text block. I had a feeling that the site was designed and optimized for mobile devices, but not for PC.
No loyalty system/no bonuses (except welcome bonus).

Nice to see winning room have such a high score on this page, this is what I would call a hidden gem of a casino and I believe it is actually operated by Novomatic, who make some great online games but you may also recognize their name and even a few of their slots if you ever venture out into the world of land based casinos!

Whilst I do love the layout of the casino, and their withdrawal times are easily some of the best around – instant in most cases regardless of which payment method you choose (obviously your bank adds a layer of delay as well mind you)

Putting the horrible bonus terms aside, I love the game selection here, the support staff are great, the site layout and choice of games is great too – there is very little filler here. Most importantly zero pending time for withdrawals is an absolute blessing.

All of the bonuses on this page are marked as being expired for some reason, but I can tell you that for us UK players a 100% match bonus is offered if you use the code “WIN” when signing up. You have to deposit a minimum of £20 to receive the offer and the match amount is capped at £100, but hey, iit’s better than nothing….

Or is it? The bonus terms are kind of horrible at 35x the deposit plus bonus amount, meaning you will need to wager a minimum of £7,000 if you go for the maximum bonus. The worst part is that you are only permitted to bet TWO pounds per spin so I hope you have some time on your hands trying to chew through that wager at £2 a spin. A huge chunk of games are excluded too, but on the plus side at least those games that do not allow you to play whilst you have a bonus active

Excuse me, but UK players are accepted. They have been playing for more than a year at this casino. There are many games and very quick withdrawals.

Some good games and easy to make deposits livechat not very helpful but at least they are quick to respond

A large number of games don't seem to work, withdrawal system seems to be a lottery. I've been waiting 5 days for a £500 withdrawal to be processed yet I made an £80 withdrawal 2 days ago which is already in my bank. I've basically been told that's just the luck of the draw

Nice website, great choice of games.
I realy thought that this was a nice casino.

I had an issue with the casino, I've made a deposit and started playing (received a bonus) but I played a little while and lost my money very fast! Games were not giving freespins so I was dissapointed and asked support via chat if in this casino ever anybody wins. I said that I don't understand why this casino is recommended so highly. He said that I should stop playing for a while and I thought....okay, what kind of advice is this so I said..Ok bye and I left a thumb down and wrote.....some advice! I still had some money left to play, I think 9 euro something, I'll play this and I will see. Than I noticed that he blocked my account. I went on chat again and asked why he blocked my account and he said to me....for my own protection and that I'm not in control of my gambling bla bla bla. I was like....who told you that I'm not in control, I just had a complaint.....I was dissapointed and never agreed to block my account. My gosh! I think he was insulted for the thumb down and blocked my account. Drama for nothing. I apologized for insulting him and asked to re-open my account but the anwer was...no, after 24 hours. Okay Next day I went on chat again, spoke a very kind person and he told me that I should send an email to the casino, saying that I'm in control of gambling.

They could have told me that immediately right? I asked for an email address, can't find it because I cannot log in and actually I'm not going to send any email because I ain't going to beg for my money!! Keep the 9 euro, maybe they need it so badly, don't know... I'm sorry but they made a drama out of nothing, I am in control of my gambling and I'm sure that I wasn't rude or called them names......I haven't done anything wrong. This is not the way to treat customers, I'm sorry.

Coming from famous casino groups Vinnarum Casino is a part of the famous Redbet Casinos. I did know about this casino for long time ago, but never thought they are sister to Redbet one. As seeing their web site all in Swedish I think, before I guess I didn't pay any attention, but few days ago saw 20 free spins on Starburst video game and says all layers invited, I thought why not, I could give it a try. On my biggest surprise I registered quiet quickly a bit weird in the moment but I was already in the casino.

It didn't ask for any confirmation of the email, actually it was kind of quick sign u, which was a bit odd. Right after I opened Starburst game and yes I got the free spins on Starburst game. I played for a while, actually I played good 20 minutes if not more and when I ended my bonus that was it for the day. The next day I received email from them for nice 200% match offer and saw they have fab facebook page.Then I like the page and seeing they have every days raffle for free spins I thought I could try my luck from this kind of free spins give away.

On my biggest surprise I was the winner of the free spins giveaway and when I saw my name there I just couldn't believe. After maybe 5 hours I contacted the support so I could ask and play my free spins which were with X 35 the bonus. The live agent was really very nice and friendly and right away she has given me those free spins to play.

Maybe hour later I opened the game Jack Hammer 2 and even so I do dislike this game a lot and have never won something bigger, but I still decide to play it that day. The winnings were hilarious but still gave me something so I could play Piggy Riches slot. I played for a while and lost all of my balance.

Now comes the funny part. The next day I decided to make a deposit here and take their welcome offer, but like I knew something isn't right so I asked the live agent will they give me the welcome bonus which I have been receiving it those few days. The support told me that I cannot receive any bonus from them, actually I cannot play at their casino, so even if I have won something I guess everything will be voided.

Well pardon me Vinnarum, but why did you let me register at your casino, I know, my fault is not reading all your Terms, but believe me I tried with the translator but was quiet hard to translate everything. Vinnarum as a casino, a serious one coming from Redbet group, shouldn't even allow me to register, play, even win a freebie and then you cannot play here, which I didn't like it at all. Well I still think they are nice casino, with great live support!