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WinningRoom Casino - Allowed to create account and deposit , then been told I'm excluded from another sister casino

UNRESOLVED
Complaint Info
Disputed casino WinningRoom Casino
Reason Account closure
Luckylep2016 United Kingdom Message
Posted on November 26, 2018

on thursday night 22/11/2018 i created a winning room account using my same details i use at any online casino , so next morning i play to get through the wagering on the welcome bonus i took, then all of a sudden im unable to access my account.

live chat informs me that because i excluded myself from mrgreen in 2016 i am now excluded, due to winningroom being owned by evoke gaming who also owns mrgreen, so how can i be allowed to create an account and deposit?? surely they should of picked up on my details and stopped me creating an account in the first place, so i NEVER had a chance of winning anything!!

i am not happy about this, them taking money when i cant win! i wouldnt of deposited in the first place if i knew i was excluded, so i hereby ask for your advice or if you can intervene on this case,

many thanks

daniel.

AskGamblers
Posted on November 26, 2018

Dear @Luckylep2016,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s.

Thanks for cooperating the AskGamblers Complaints Team.

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