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WinningRoom Casino - Allowed to create account and deposit , then been told I'm excluded from another sister casino

UNRESOLVED
Luckylep2016 United Kingdom Message
Posted on November 26, 2018.

on thursday night 22/11/2018 i created a winning room account using my same details i use at any online casino , so next morning i play to get through the wagering on the welcome bonus i took, then all of a sudden im unable to access my account.

live chat informs me that because i excluded myself from mrgreen in 2016 i am now excluded, due to winningroom being owned by evoke gaming who also owns mrgreen, so how can i be allowed to create an account and deposit?? surely they should of picked up on my details and stopped me creating an account in the first place, so i NEVER had a chance of winning anything!!

i am not happy about this, them taking money when i cant win! i wouldnt of deposited in the first place if i knew i was excluded, so i hereby ask for your advice or if you can intervene on this case,

many thanks

daniel.

AskGamblers
Posted on November 26, 2018.

Dear @Luckylep2016,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s.

Thanks for cooperating the AskGamblers Complaints Team.

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