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Warning: Winner Casino is being assigned an official warning due to the fact they are currently holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support.

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Winner Casino

Player Rating 58 Reviews
4.8/10
58 Reviews
Complaint Response 92 Complaints
3 days avg. 92 Complaints
What we like
  • Wide range of payment methods
  • Mobile-friendly
  • Top-tier software providers
  • Proven fair by GLI
What we don’t like
  • No Live Chat
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Winner Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.winner.com
Established
2009
Licences
Malta Gaming Authority
Affiliate Program
Languages
Danish, English, German, Polish, Portuguese, Spanish, French, Russian
Casino Type
Download, Mobile

Winner Casino is an online casino that takes a unique approach in their website design. It is a straight-forward and simple design, which incorporates very little information on the main page, but rather a flash image of slot machines doing their thing. This makes it easy for players to find the sections that they need to get more information about certain elements of the casino. With a simple layout, and a lot of activity on social networking, this casino goes a long way when it comes to reaching out. The casino is licensed by the Malta Gaming Authority.

Customer Support

Customer Support is such an important element of any online casino. Players are often online at any time of the day or night, and especially when they're looking to join for the first time, and fortunately Winner Casino does offer 24/7 report. For those who require immediate help, using one of the toll-free phone numbers provided is probably the fastest option available since there is no live chat at this casino offered. Email is regularly moderated, but there is no guaranteed timeline for which players will respond to players. Phoning connects players immediately to someone who can provide answers about banking questions, software, promotions and much more.

Promotions

Winner Casino helps players increase their bankroll from the moment they join and all throughout their time playing at this online casino. The Casino offer a $1,000 Welcome Package for the initial deposits made at the Casino. Winner Casino have also created a special exclusive 200% Welcome Bonus for all AskGamblers players and this bonus will get each player up to $300 For Free. This bonus is available to everyone quoting the promotional code wbonus. There is also a high roller welcome bonus, for up to $2000, deposit bonuses for using a preferred deposit method, and even comp points that are distributed to turn into more play money.

Software

Playtech Software is used at Winner Casino and as a well-known software provider; it really takes this casino far. At Winner Casino, their software is available by download only, but ins talling it and getting started is quick and easy. Of course, with Playtech Software it is free to download and play!

Games

Winner Casino has taken the best of Playtech Software and featured it at their casino. There are more than 100 games; many old classics and favorites, as well as some that not all players are familiar with either. The typical video slots, video poker, and classic slot games are all available. Table Games include Roulette, Blackjack, Pontoon and more. To help players learn games they want to try but are less familiar with, there are gaming guides and strategy information built into the software that players can read.

StallCation

Complaints

Read the complaints other players have left for Winner Casino. Learn more about complaints.

Show all complaints
Winner Casino - Refusing to Accept POA Document
Winner Casino have provided me with the worse customer service I have ever known, I won a small amount of £1888 in the casino wallet, and they asked for some documents to verify my account. I sent them all different type of documents, however they come back to me and told me that my bank statement was out of date. This was fair enough so I sent them a printed bank statement of my Coop Bank, which again they did not accept because it was printed. This was rather frustrating, but I wanted my withdrawal so I phoned up coop bank and asked them to change my paperless setting to send statements through the post, so I could get an official bank statement.

After 2 week I eventually got a official bank statement from coop through the post, which is perfectly valid and within date. I can even email this to you (ASK GAMBLERS) to show how official it is. However when I send it to winner, they are now saying the statement I have sent is the wrong type, and when I ask them what is a wrong type they just say they cannot explain futher.

Sorry but Coop bank is the only bank I am with and I live with my parents so dont have any other utility bill so I want Winner Casino, to stop using delaying tactics and just accept my document and ultimately pay me my winnings! The Statement even shows the deposit made to winner casino, and they are still refusing it, its awful and they should be ashamed.

Please verify and pay me my winnings Winner Casino
staus Unresolved
£1888
Winner Casino - Unable to make withdrawal

I have made my first deposit of 2500 Eur on 29. October and played a little bit of poker that day. I needed my money and I have made withdraw request on 30. October which was declined. I have received an email that I did not wager enough of my deposited funds in order to make a withdraw. After that, I was contacted by their representative which asked a lot of question and asked me to send them my paychecks from the bank for the last 3 months which I did: I have also verified my account before that. After that, they have sent me an email that my account is verified and that I need to rollover my deposit in order to make a withdrawal but rollover must be done in casino section and they have told me that I cannot play poker on their site anymore and they have blocked poker games for me. I thought I will try to lose as less as I can and decided to play roulette. I have played 67 roulette games where I covered every single number on roulette and I was losing 1Eur per round. I made rollover of 2500 euros and thought I can make a withdraw now but my withdrawal request was declined again with the explanation that only slots have 100% wager percentage contribution and roulette has only 25%. I tried to make a withdraw in the amount of only 20Eur but was declined again. I have sent them a few emails but they were not responding and they blocked live chat for me. I have called them and tried to get an explanation for all of that but they are just telling me that this is their decision and that I have to play some casino games in order to make a withdraw. My only purpose of depositing there was for playing poker and I do not feel comfortable to play casino games which they are forcing me to play. Basically, they are forcing me to lose my money on purpose. I have called them today again and asked from them to allow me to play poker and that I will play as much as they want because I know how to do it but they said because of security reasons poker will continue to be blocked for me. After that I have asked from them to close my account and if they want they can take some fee on my funds but they have said that it can not be done before I rollover my deposited amount in casino section. This is written in their terms and conditions:

"Closing your Account


53. If you wish to close your Account, please contact Customer Services (our contact details can be found here). You can do so at any time, provided that your Account is not expected to become in debit/deficit pursuant to any liabilities incurred through your gaming activities. On closing your Account, we will return the balance to you in accordance with the provisions of the "Deposits and withdrawals" section above."


I do not want to lose more of my money, I have already lost 67 Eur on purpose thinking I will be able to make a withdraw but now they are forcing me to play other games. Please help me with this, I am open to playing poker on their site to make needed rollover or for paying the fee for withdrawing the money.


Thank you



staus Unresolved
€2500
Winner Casino - Impossible to cash out
Winner casino have been nothing but a nightmare. It took 2 weeks of constant emailing back and forth things like my passport. My bank statements. They werenr happy. Thry asked for a picture of ne holding my passport with my arms visible. When i actually acconplished this. They claimed it wasnt clear and asked for another. I sent another which was the clearest photo you could imagine taking. The serial number iwas even readable.... THEY REJECTED IT. I finally gave up only to raise a complaint so.i could seek.outside help and much to.my amazement a vip manager emailed me saying my account was now verified. 2 weeks since i won the money i was actually able to request my withdrawal for £1000. Absolute miracle. Or not. I requested it on friday just gone. I was advised up to 2 business days to process it. On the third day iml queried it and was told it was 3 days. Its not the 4th day and each day i ask them.why its processes they give me a reassuring statement and tell me to wait for an update via email. Its been 3 weeks since i won money and winner just will not send it. I must add that the games at winner are great. Playtech you either hate or love them. The bonuses and sporrs bonuses are also great... but whats the point in great bonuses when its so difficult to actually get the casino to pay out? I hope this can be resolved and winner can gain my.trust because i would actualy like to use them again if this circumstance is rare. But as far as i can see at the moment its not rare
staus Unresolved
£1000

Complaint Statistics

Resolved 36
Avg. Amount $ 3,700
Avg. Complaint Duration 45 days
Avg. Response Time 3 days

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Player rating
4.8/10 58 reviews

Top reviews from our players

This is actually the first casino review I've written, but I thought casino winner was absolutely great that I came to write my thoughts about it.

I enjoyed all the software on the site, I was mostly playing on the Roulette and Blackjack tables, but everyone looked very nice. I came across some problems here and there, but every issue I had was quickly resolved at friendly customer support. I was surprised how much I enjoyed it and will continue playing for some time.

Software: 8/10
Service 9.5/10
Site: 9/10
Play Value 10/10

Like any other gambling sites, there are some room for improvement like instant payment to winners. Love their table games.

However, other than this, in terms of user interface and the number of games, Winner Casino is amazing.

Powered by PlayTech, Winner Casino is one of the biggest and famous online casinos available at the moment .Playing in Winner Casino is not only fun, but safe and secure. Once you set up your account The Casino offers a $1,000 Welcome Package for the initial deposits made at the Casino. Winner Casino have also creates a special exclusive 200% Welcome Bonus for all new players and this bonus will get each player up to $300 For Free. There is also a high roller welcome bonus, for up to $2000, deposit bonuses for using a preferred deposit method, and even comp points that are distributed to turn into more play money.

Depositing is easy - you will find great variety of deposit methods - debit/credit cards and every single famous e-wallet. For the withdrawals from my experience bank transfers are done in 3-4 days, while paying winnings with moneybookers is done in just a few hours. There is a huge variety of games so you will always have something interesting to play. And of course their 24*7 customer service just makes things great! I will be playing in this casino for quite a long time :)

I've been playing at Winner Casino and loving it so far. I haven't had any problems with the site, and even won a nice little chunk of change! Of course I love the Marvel slots, don't have the best of luck with them but I keep trying and win just enough to keep me going. There's lots of promotions offered through the live chat too. The playtech software pays off with mondo jackpots. The website seems very professionally designed, and the only time I had to call customer service, I was well taken care of and they quickly took care of my concern.

I haven't played on a lot of online casinos but so far Winner Casino is hands down my favorite. All the common deposit methods are available and when it came time to cash out, everything went quickly and smoothly. Good experience for me all around!

Inactive user

I participated on Winner Casino to get a 500% after I made an new account but didn't get a chance to use it in any way. It appears Winner casino will offer players like me with an offer I can't refuse.....after a certain amount of dormant time or a period of time long enough. Weeks to months to be exact. I contacted Live support on the right side of their website in green saying "Help" to get more details on this golden opportunity. The crappy part of live help is a "login" is needed before talking to them. It wasn't universally open for everyone even if the person was just a guest. Now that's a point minus to their rating! We should all know live chat should be open to...you guessed it.....ANYONE!

Anyways, I registered, logged in and chatted about the 500% bonus. The bonus held a maximum of $100 for only a small $20 deposit. Now this is a good example and exactly a finished freeplay bonus from a Microgaming casino by default. He said the bonus is 22 times my deposit and bonus so it came down to $2640. He also advised that the first deposit bonus will be "cut" from my withdrawal as it is non redeemable. That meant deductions on my balance. A good example would be Gross and Net income...before and after deductions.

On the bright side there are no fences built up around any games, all games were allowed including Jackpots! What helped me collect a tidy some of cash of $300 was easy. Everytime I needed a big boost towards my balance or make up for losses, Blackjack tables would lend me lots of winning hands on courageous bets of $20 to $50 then use the winnings on slots! It is risky but clever and I did it because of a good pattern I saw on these tables. Ladies and gentlemen if a casino allows card games I would suggest increasing your bankroll with Blackjack on bigger bets...only if your lucky & daring and only for the purpose of filling any losses you have incurred. This will help defeat the playthrough while keeping you steady.If you are unlucky, chances are you need to take the bullet to get the job done! This is a matter of go big or go home! I would give Winner casino a 7.4 our of 10!

I saw they offer a no deposit bonus for new players so I decided to try the casino.
They have a playtech software and own all the slots from it. I read about the casino and saw they were correct if you don’t break the terms and conditions. I saw I can get 30 euro without deposit if I add a deposit method to the casino. The play trough was the bonus is 50x and the max cash out is 200 euro after I have a deposit from minimum 50 euro.

So I decided to download and try, after I downloaded the playtech software and successfully registered I logged in to the casino and register my credit card to the cashier page.Before I add my card 10 euro was appears on my account, so I went to the live support and asked him what is that 10 euro. He informed me the bonus appears 2 part on my balance, first: after I registered I can get the 10 euro and after I registered my credit card I get the second part from it with 20 euro. Anyway the support was nice and he know his job not like a bot.

I went back to the cashier and registered my card than I started to play with my 10 euro bonus balance. I played at the iron man slot but don’t had luck and lost my credits within a few minutes. So I’m waited to get my second part from the no deposit bonus. After a day I get an e-mail from them, they credited me with the bonus. I logged my account and the money was on my balance.

This time I tried the incredible hulk game but after it brings my balance up to 53 euro it take back everything on the same bet. I didn’t withdraw money from them yet but I’m think maybe I will deposit here in the future.

Winner casino is well know playtech casino and also it has nice reputation and doing well in their business. So, i of course play at such casino, i made there 50$ deposit with my skrill account, and get 100% bonus on my first deposit. So of course with 100$ balance i can play any game except table games,but this is probably good for me, because i always lost money in this damn table games, because i have no idea how players win there. Okay, with 100$ i start with cherry love slot with 1$ bets, got free spins very fast and easy, without pain to my balance, but free spins do not want to pay me any nice money, so with 115$ i just move to love and money slot, play there till free spins too, but in total i leave it with 95$ , so it eat some of my balance :(

After it i decided to try wild gambler and archer, both does not provide me anything decent, but it is was nice, because i did not lost any money too. After it i go to mummie gold slot, and it up me to 150$ , and this is nice because i already about a hour was stuck at 100$ balance. Ok, with 150$ i decide to try fantastic four slot, it was not a bad idea, and my feelings does not cheat me, i hit 3 scatter planets on my second spin, and fire torch feature increase my balance to 250$, after it i play few slots more, but nothing really interesting, i finish wager with 250$ , after wager bonus money was removed, so i request cashout of 200$, and after checking documents all cashout take about 30 hours, and this is very good result for playtech.

So, here is my marks for winner casino:
Software: 8.5/10
Support: 8.5/10
Bonuses: 8/10
Cashouts: 9/10
Total: 8.5/10 and this is one of the best playtech casino that i play.

i played at winner casino. and the thing i found annoying is when playing the marvel jackpot games u would get pop up message saying someone won a jackpot this could happen a few times when u are playing marvel slots. dont play there anymore

Winner Casino is the second casino in which I walked for the first time in my entire experience as an online player. I remember now, it occurred 3 years ago when I was trying to learn the secrets of this craft, because this is also a profession, is not it? At that time i was mainly looking for casinos where I could spend weeks trying different games from roulette, different poker games and ending with the famous BlackJack or 21. At that time I was not interested very much in slots.

A casino that has such an experience in the online gambling and so many reviews on its AskGamblers page must necessarily be a good one, and of course it is. The bonuses offered by Winner Casino for new players are smaller than those of other casinos (3 years ago I got about 10 USD if I remember correctly and recently
I received two more bonuses one of 10 USd and another of 5 usd) but they are enough to try it and discover the overall quality of the casino. 3 years ago I spent weeks experimenting with almost all roulette systems that I found described on the internet and as concerning BlackJack I learned here to play it like a pro.

As I said after an absence of several years, I was back in this casino. When I was making the first steps in gambling Winner casino was not a Playtech casino. Now it is.Playtech in my opinion is the guarantee of the quality, not just of the actual games (which are extremly numerous on this platform) but also to the good online support and of the fact that the cash withdrawals will be honored on time. Of course there are also a few exceptions here, but Winner Casino is not one of them and is simply a great casino.

Slots here are very inviting and what I like most is that Playtech always adds other slots over and over. Now, I played at the GreatBlue which generally is the luckiest slot, and at the Incredible Hulk where the winnings are quite rarebut when you win, the total value of the winings worth the wait. There are many other slots worth a try.
The other games (table games and poker as I said) are also very good on this platform and deserves special praises.

In a word Winner Casino is one of the best casinos where you may have a very pleasant experience.

Inactive user

What led me to Winner casino is the fact that they offered me a $100 or 500% for a small deposit of $20 via email. Before I made a commitment to deposit on this casino so that I could claim their enticing offer of 500% I made multiple searches on google to make sure Winner Casino is really what it is, a legit and non roguish casino. I have been hearing how Winner casino had multiple complaints from players not getting their withdrawals or how their withdrawals are delayed or how players emails to support became unresponsive and neglected. These types of things make me question about what's going on with Winner Casino or how they run the casino.

My first step is to find reports about Winner casino with affiliates such as AskGamblers or the No Deposit Forum. It took me about 15 minutes to find what I was looking for. In my opinion, people say Winner casino is rogued while others say they successfully made a withdrawal. I got to be honest with you I do not know what to think of in terms of Winner casino because I don't know the real truth. With that in mind I have decided to make the minimum $20 deposit to claim their $100 bonus. It was good at first, then great momentarily when I went of a lucky spree playing Live Blackjack! All I had to do to play Blackjack is to click on a room that fits my choice.

To begin I wanted to go on the minimum $5 table as I did not want to spend $10 each or more per hand. It will chop off a chunk of my balance if I started high. The dealers in Live Blackjack welcomed me with open arms the same way the $100 bonus enticed me to claim it. My first few sessions were blazing hot as I won 8 games in a row for a $5. My money increased to $160! Then I decided to raise the bar since testing the waters gave me the impression that everything is running smoothly to my direction! For the remainder of the Blackjack sessions I increase my bet to $25 then $50 afterwards until I reached a total of $800. Once I reached $800 I used the money to wager off on slots to satisfy the remaining wagering requirements. It took about 2 hours but in the process I managed to leave a huge chunk of winnings after my bonus was gone. $609.85 is my final result for playing Live Blackjack and slots within one day! It was incredible how cashing out was a breeze and support congratulated me on my big win! I would go back to Winner casino knowing that it's safe to deposit and gave me comfort to know it's not amongst one of the rogued casinos. People who like Playtech software will appreciate Winner Casino!

My ratings for this casino are:
Support : 10/10
Terms and Conditions: 10/10
Deposits: 10/10
Withdrawals: 10/10
Payouts: 10/10

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