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Wild Jackpots Casino is closed, please try these instead:

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Wild Jackpots Casino

Player Rating 43 reviews
5.1/10
43 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints
What we like
  • Available on mobile
  • Offers numerous slots, table games, and more from Microgaming
  • Houses a real live dealer casino
  • 24/7 customer service through live chat, toll-free phone, and email
  • Secured with 128-bit SSL encryption
  • Very transparent about gaming fairness; interactive eCogra audit available
What we don’t like
  • Unavailable to players in some countries, including France, Serbia, the UK, and the US
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Wild Jackpots Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.wildjackpots.com
Established
2015
Licences
Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Wild Jackpots Casino is a diverse online casino offering video slots, live and virtual table games, and other casino specialties, powered by Microgaming, NetEnt, Play'n GO, Evolution and other providers. The site offers a convenient interface to make it easy to find any game in the library. Players have the choice of playing the games in two formats: instant-play on computer, or mobile. Wild Jackpots Casino is licensed by the government of Malta.

Restricted Countries and Territories

Because of government regulations, Wild Jackpots Casino does not accept players who live in Belgium, Denmark, France and all French territories, Greece, Israel, Italy, Malta, Romania, Serbia, Singapore, South Africa, the United Kingdom, or the United States.

Mobile Gaming

More and more of Wild Jackpots Casino’s games can be played on the go with smartphones or tablets. Players just have to load the casino’s website on their device to get started: no downloads are needed.

Security and Fairness

The entire Wild Jackpots Casino website features 128-bit SSL encryption from COMODO, a leading security firm. This technology prevents anyone from being able to read sensitive information like passwords, credit card numbers, and other banking details. It’s the same protocol relied upon by all reputable online services.

Wild Jackpots Casino is very upfront with the integrity of its games. Players can click the “Percentage Payout Reviewed” seal on the bottom of the website for an interactive report on the latest eCogra audit, which features both a certificate of fairness and payout information for all the games on the site.

StallCation

Complaints

Read the complaints other players have left for Wild Jackpots Casino. Learn more about complaints.

Show all complaints
Wild Jackpots Casino - Doesn't pay winnings
Hi!

I need serious help! I went to play casino games on wildjackpots.com. After playing joker pro and won over 5000e I was excited and made a withdrawal request. In a couple of days, I received an email from Wildjackpots.com that I have to send them some documents, (Passport, Proof of address, Account information from e-wallet). I sent all the requested documents. For days I didn't hear from them, and finally, they said that there were some problems on their end so they contact me shortly after reviewing my account. After a month from the withdrawal request they requested the same documents but this time with a date in the same picture, I provided the documents with a date. Again after days pass by and I'm wondering what is happening they request the same documents AGAIN but this time with a Notary signature and stamp. I went to Notary and got the document Notarised. I sent all the requested documents again. After time goes by they send me a new request, (proof of income). I contacted the company I work for and requested an official payslip that shows the company I work for, the amount received, Dates, and my personal information. After this document I haven't heard anything from Wildjackpots.com, I went to their chat and sent them emails but nobody responses to my emails and the chat say they cannot help and say I should send an email to the Payment team. Now I received an email that wildjackpots.com will shut down next month. 5 months ago I didn't know that this casino will shut down and it seems that they have played time with my withdrawal request because they request document after document with different variations in past 5 months. I need help! That kind of money makes a huge difference in my life and now I'm being ripped off by this company.
staus Resolved
€5000
Wild Jackpots Casino - Blatantly ignoring me and trying to not return rejected live bets
evolution case id: SD-997031 (closed june 15/2020)
Casino case:? wont disclose

what happened: i was playing on evolution live blackjack tables when there was several problems where the buttons never appeared so i could choose to hit stand or double down and 1 hand where i was not able to accept insurance between the hand was 285$ CAD. i contacted the support desk on the live game window to which i was informed the bets were rejected and given a case id. i was told that once the investigation was done it would be forwarded to the casino and i would be informed by wildjackpots.

what i did: after recieving the case id i went to the casino support multipul times only to get told that there has been no word and that i just have to wait till they recieve the report from evolution. now today is june 22/2020 and the casino has tried saying there is no report no case and even as far as they are still waiting for a response from the provider. so in my chats with evolution they say they resolved the case and closed it on june 15/2020 and sent to the casino and i need to talk to them to see the results. i was even in contact with the casino pit boss who says that evolution has not sent anything in reguards to my issue

i just want whoever is dropping the ball in the resolution of this matter to actually figure out whats going on since there is a missing link in what has happened to the funds i had placed my wager with what i do know is the funds never got returned to my account and keep getting brushed off by the casino like they are trying to avoid dealing with the issue.
staus Resolved
Wild Jackpots Casino - Free Spins Not Rewarded and Cant Withdraw Winnings
On my smart phone, I was betting $2 a spin on the game Rugby Star and landed 3 scatters to trigger the free spins feature. Just before the last 2 spins, the game cut out and an error message appeared on the screen, it stated "A gameplay error has occurred". During the error message, the game interface had disappeared so I did not know see my remaining free spins at all. After several attempts to try and get back on to Rugby Star, I couldn't get through as the same error message kept popping up so I decided to get assistance from live chat support. After explaining my issue, live chat asked me to do the usual which I had already tried twice before contacting them and that was to clear cookies and cache. The Wild Jackpots live support then asked me to use another device, so I logged off my smart phone and logged on the Wild Jackpots website through my laptop. I finally managed to access the Rugby Star game but to my dismay, the free spins had not continued which usually happens when there is a disruption during free spins. Instead, the game was in general play mode and I also noticed my bet was set to 50 cents and not $2. To add to that was a seperate issue where I could not withdrawal winnings. Every time I tried to withdraw, it would say something about a bonus. I wasn't given a bonus prior to playing. I had over $300 in winnings and because I couldn't withdraw it after numerous attempts, I ended up playing it all and this was so frustrating as I was experiencing two different issues at once. Both issues were reported to Wild Jackpots live chat support to which they escalated the matter to the technical department to further investigate. A week has passed and throughout the week I have asked live chat support as to how the investigations on the 2 incidents are coming along to which they advised me that the incidents are still being investigated and will contact me via email. I have checked my email every day and I have not heard from their technical department in regards to a resolution. Below is a live chat transcript that I copied and pasted Chat transcript Freja Wed, 11/29/17 08:23:07 am Pacific/Auckland Hello and welcome to our live chat ! David 08:27:17 am Username: davyrockit Email: < email removed >. Yesterday I had a problem sent to the technical department in regards to 2-3 free spins that wasnt given to me due to a error message reading 'gameplay error has occured', I am following up on what was the story on that and if I would be reimbursed. Next problem is, I cant seem to withdraw money because it says I have an active bonus balance but I was not given any balance or any promotion for me to select from prior to making my last deposit. Could you please check up on these two issues? Screen Shot 2017-11-29 at 2.12.24 AM.png Freja 08:28:08 am Allow me just a moment please to take a look on your account and check that for you David, I have checked this for you and it seems that both issues have been escalated. We do not have any updates at the moment but you can rest assured at our Tech Department is investigating this 08:31:32 am David 08:32:47 am Could you please have them email me once they have sorted both issues? Freja 08:33:24 am Ok. I will leave a note with your request David and you will be contacted via email David 08:33:46 am Thanks. Duration: 10m 43s Chat started on: https://www.wildjackpots.com/ E-mail from LiveChat
staus Resolved

Complaint Statistics

Resolved 7
Avg. Amount $ 2,364
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
5.1/10 43 reviews

Top reviews from our players

Wild Jackpots Casino is one of the newer casinos that I recently tried out and it is also one of the newer casinos that got added to AskGamblers. This casino is solely powered by Microgaming which is still one of my top software's right there with NetEnt so that was also one of the main reasons that I gave it a try.

So I loaded their website which looks really pretty amazing and yet very simple and elegant at least to me. Then I immediately contacted their support to ask whether they allowed my country and after a short period of waiting I got the positive news and also I got the news that I was eligible for a welcome bonus of 100% with 50FS on Immortal Romance. I was really tempted by this offer. So I asked about the WR and after finding out that for the bonus of 100% I need to wager 40x times and the winnings from free spins needed to be turned over 35x times I was on the fence whether I should take it or not. In the end I decided not to take it and I just made an account and made a deposit of 40$. After a bit of looking around I choose to play the slot So Much Candy. I played with 0.50$ and the beginning was really nice since I triggered an early feature for free spins that gave me a good boost of 25$ and not much after I triggered them again for a 22$ boost. So without my hesitation I thought that I could get some serious hits if I increased my bet, which I did and it was to 1$. After that I started losing a lot of money and then I had a good 60$ win which kept me going for some time. But in the next 30 minutes of struggling I somehow managed to lost all my balance.

I had a really great time in this amazing casino that has a good amount of deposit/withdraw methods, good amount of currencies, languages and it also has mobile casino, instant play and a downloadable casino which is absolutely amazing. I loved their quick and really kind support, big plus for that. I will be coming back to this casino hopefully soon and I would gladly give it a recommend 9/10.

250% bonus true

All newest Microgaming games available, live support on, all games allowed for rollover.
Fast payment without documents in my case (24hs aprox).

Wild Jackpots is one of the newest casinos added to AskGamblers and this forum introduced me with this casino. I had heard the name of it a little earlier but didn't bother to sign up, because I didn’t know much about them but now I decided to try my luck, as they are Microgaming software provided. They are Go Wild affiliates so I wasn’t sure I could play there. First thing I did was contacted their live support. I asked whether they allowed residents from my country and if yes, if I was eligible for promotions. The support was good and after a couple of minutes of waiting for response, I received positive answers. They offered 100% welcome bonus and 2500 loyalty points. The deal seemed really nice, but I said no, cause this time I decided to play with my money only - no wagering, no strings attached.

After registering, I made a 30€ deposit via Skrill and went to try Microgamings' new game Lucky Leprechaun. It has 20 paylines and I placed 0.40€ bets per spin. I played 100 autospins and honestly I was disappointed with this game. Small wins happened very often but only once I got 8x bet win and I wasn't even close to getting free spins or bonus round. After the autoplay I had lost 14€ and I tried this game enough to understand I don't like it, so I carried on with dear Immortal Romance. I played with only minimum bets as I had small balance, but the game was so crucial that I ran out of money in less than 10 minutes. Honestly, my biggest win was 0.60€, no wilds or scatters came up.

Overall I had a nice impression about Wild Jackpots. The reward system and bonuses seem interesting, support was pleasing and game selection nice. I recommend them because I think they can be trusted and I will definitely make another deposit there soon.

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