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TOM's Casino

Player Rating 4 reviews
5/10
4 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Games available in instant play
  • Mobile gaming an option
  • Live casino available
  • Live chat open every day of the week
  • Website secured with SSL
What we don’t like
  • Live chat not available 24/7
  • No specialty games in the assortment
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


TOM's Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.tomscasino.com
Established
2016
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

TOM's Casino is an online casino known for the fact it is the only gay casino in the world so far. The design and overall theme of the casino is inspired by Tom of Finland, a Finnish artist famous for his homoerotic art. The online slots found at TOM's Casino are powered by NetEnt, Microgaming, Play'n GO, Betsoft and NextGen Gaming. The casino features both live games and gaming on the go. TOM's Casino is licensed and regulated by the Malta Gaming Authority and UK Gambling Commission.

Restricted Countries and Territories

Players residing in certain countries will not be able to open an account at TOM's Casino. The list includes France, Estonia, Belgium, Spain, Italy, Hong Kong, Afghanistan, Portugal, Philippines and the United States of America with its territories. To see the full list of all the excluded countries, players should check the 'Restricted Countries' section.

Mobile Gaming

TOM's Casino is fully responsive, which makes it easy for players to access it via mobile devices and enjoy their assortment of casino games on the go.

Security and Fairness

The website is secured with SSL encryption which ensures players' private data remains safe from third parties.

The games implement Random Number Generators which guarantee that the outcome of each game is unbiased and fair. The fairness of the games found in TOM's Casino's assortment can be further affirmed by the fact that they feature online slots by NetEnt, a software provider which is regularly tested and audited by various third parties.

StallCation

Complaints

Read the complaints other players have left for TOM's Casino. Learn more about complaints.

Show all complaints
Giving me hard time with verification
Made a little winning from playing slots and requested the withdrawal. I sent my ids as requested (the same accepted ids in all other casinos as well as banks that I've joined) and they said it's unacceptable. I tried to explain the situation (because name in my id is the name before marriage and I did send marriage certificate to prove). Finally the lovely customer service told me through email that it's sorted and for my case they made it exceptional, my withdrawal had been processed. Waiting for about a week and got nothing from them in my account, so I contacted them again to ask about it. Got an answer saying that my id was not accepted (again), I was like whattt?? After all the time I spent to explain and also after the confirmation email saying all was good? Very not professional at all. They suggested me to get new id (which will take too much hassle to do as I need to fly back to where I come from *16 hours flight) if I want to get my winnings. They also told me that the verification team handles many other online casinos verification also so I just wonder.... I believe at least one of the casinos I've joined is handled by them (because I joined so many online casinos and have done verification with them) so if my id was accepted by them then why Toms don't? Not fair and not professional at all... Very disappointed with this as I never had any problem with this at all. Nobody even contacted me to let me know about the situation. Please be noted that Toms is a few last casinos I've joined and I'm not new in this verifying id matter. Very much not happy with this because it seems they're not letting me to get my own money.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 183
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Top reviews from our players

Tom's casino is a casino that was added on Askgamblers a couple of months ago. The first time I heard about them was when I was looking for a good welcome bonus. I found this casino, saw that they are powered by Netent and give 100% match welcome bonus and that caught my attention. I know that at this point they have been causing a little controversy as the casino theme is inspired by a Scandinavian artist who is well known for his gay drawings. For some people the fact that the casino has gay animations may be off putting, but I don't really care. If the casino is good then it's the only thing that should matter, in my opinion.

So after registration and account validation, I went to contact live support. I was connected to a very nice support agent and he told me that unfortunately my country wasn't eligible for the welcome bonus. I was a little sad and left the page as I wanted to play with a bonus.

About a week later I received an email about another bonus offer, I think it was a match bonus and free spins. Right away I contacted support that told me that my country wasn't eligible for any bonuses at all. Then I asked to unsubscribe my email from their promotions.

About two weeks ago I decided to try my luck at some new casino and remembered about Toms casino. I made a 30€  deposit with skrill and since I couldn't play with bonuses, I played with my money only and at first I played Steam Tower with 0.30€ bets, but I couldn't get the free spins nor decent base game wins, so when my balance dropped to 10€, I went to play Twin Spin and lost the money quickly.

Overall I really liked Tom's casino, I think that they have great customer service and large game selection. I will play there sometime again, but probably not too often just because I love bonuses and I am restricted from them.

A decent selection of games available, easy to set up

The games crash regularly, the verification is difficult as what is good enough for other Casinos isn't with these, there is also a £2.50 fee per withdrawal. As it stands, my account is still in limbo waiting for them to sort their act out, verify and release my money. One to avoid.

TOM's Casino is quite new online casino which offer you games powered by NetEnt, Microgaming, Play'n GO, Betsoft and NextGen Gaming software providers. I came across this casino while I was looking for some new online casinos which has NetEnt games.

After I opened their website I went into promotion site where I saw that they offer 100% match bonus for first deposit. I also checked the bonus rules and I saw that Dead or alive count as 75% towards wagering. Since I wanted to play that game and I liked that rule, I made deposit. Well I don't like it so much because it count 75%, but still is much better than as restricted game.

I made a small deposit of 20€ and I got the same amount of bonus money. I played here only two games. Dead or alive at the beginning and in the end Piggy Riches. At Dead or alive I had bad run, I never got any win which were higher than x50 bet. I was hoping to get some wildline, but this did not happen. When my balance dropped to around 15€ I decided to try Piggy Riches. I played at 0.3€ bets. I triggered free spins feature once, but without any success. At the end I lost the money and I never made any more deposits here.

Now I saw that they changed a little bit a rule for claiming the welcome bonus. You can not claim it with Netteler or Skrill deposit. I am pretty sure that while I was playing here I claimed it with e-wallet since I use those methods to play online. I do not like that rule now so I don't think I will play here more in near future. Otherwise I didn't have any problems while I was playing. I will rate this casino with 7 out of 10 possible stars.

Deposit £25 on my account with bonus was on the account right away and set to go

Trying NetEnt, I seen Twinspin and trying to play was a pain crashing 3 times game, unavailable message when I was playing had this twice, feels like I just lost my £25.00 deposit on here. My internet connection was fine lesson learned think, I will just stick with well known casinos :(

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