TOM's Casino - Winnings disappeared while I was playing!

posted on October 30, 2016.

I decided to give this casino a try, so I deposited £20 and used their code for 100% bonus.
I started on Foxin Wins, didn't do bad, then went on Rainbow Riches and won £200 on the pots of gold feature. After that I thought I'd have another little go on Foxin Wins, I played for an hour or so and got my balance upto £300.... and then boom... insufficient funds! My balance has just disappeared!

I never known anything quite like it!

I look forward to your response.


posted on November 1, 2016.

There was an issue of open game round which resulted the balance temporarily not to be shown as the wagering requirement of the bonus was completed. Customer contacted Tom's Casino Customer Care and the issue was solved the same day by finishing the open game round.

posted on November 5, 2016.

Dear @Chris55515,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.