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Spin Station Casino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 42 reviews
6/10
42 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor's View

If you're looking for UK casino sites, Spin Station Casino ticks all the boxes of a great, UKGC-licensed casino, where the game offering is vast and withdrawals are fast.

What we like
  • 0-24 withdrawal timeframe
  • 24/7 live chat
  • Excellent selection of games
  • UK Gambling Commission-licensed
What we don’t like
  • High bonus wagering requirements
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Spin Station Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinstation.com
Established
2016
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, Norwegian
Casino Type
Instant Play, Mobile, Live Casino

General Information About Spin Station Casino

Spin Station Casino is straightforward from the moment you enter it: the design is clean and light, and the games lobby can be accessed right from the homepage. The bonus range is impressive, too, and the loyalty program brings additional perks. At this online casino, the interface and support are available only in English and can be played on mobile devices without downloading additional software.

As with most UKGC-licensed casinos, Spin Station is fully committed to the principles of responsible gambling, which you can read more about in the casino review below.

StallCation

Complaints

Read the complaints other players have left for Spin Station Casino. Learn more about complaints.

Show all complaints
Spin Station Casino - No available withdrawal methods
Hi,

I registerd yesterday at Spinstation (where it shows many options for deposit etc). And i saw it had MGA-license, so i thought ohh well must be a decent site. It took 1 second to deposit money with VISA.

After playing for a while i decided that i want to withdraw the reminding funds, when i got to "withdrawl" there is ZERO options for me. Is that even legal? Look attached picture. On "withdrawl method": it says "new bank information", BUT heres the funny part.. Spin Station has disabled bank transfers... It says in red text when you try to withdraw, meaning.. there is zero options for you to withdraw money. Attached picture with red text says bank transfer is disabled.

So.. Since there not a single option for me to withdraw money (but multiple when wanting to deposit LOL), i had to contact support. Support could not help me and told me i need to speak with the "accounting team" the next day or they could "escalate" the issue, but it would take 24-48 hours to get an answer. So i waited to the next day and contacted support again, this time support said accounting doesnt speak with customers. When i said bank transfer is disabled on their site, i was asked to wait 20 minutes for an answer. Then they wanted me to come back later to speak to a Norwegian and they closed the chat. After contacting support trough email, i found out there are two options Ezeewallet and LuxonPay (scam options? these two options does not even show up at their site and both apps has 10k downloads in Play Store.... with 10$ withdrawl fee to bank + takes 3 days). They wanted me to deposit even more money with LuxonPay or Ezeewallet then try to withdraw with one of these options? like wtf? Why would i deposit more money when there is zero options to withdraw it in "withdrawls"? This has been the utterly most worst times ive ever had at any site.
staus Unresolved
Spin Station Casino - Purposely delaying verification process
Hello, I made my first withdraw on spinstation on 27-5-2017 and received a message for verification documents to send. I have send the documents the same day and in their terms it should take max 48 hours to verify the account after they received the documents. on 31-5-2017 early in the morning i received finally an answer that 1 document is older than 3 months and they need another. ( in the mail it said nothing about the 3 months rule, but okay i've send a new one right after it.) Every day i send emails if the verification is finished and everyday same respone "apologize for the delay" or "sorry we have a slight backlog" And this is not acceptable, if i don't follow their rules i have a big problem, but they can use these delaying tactics without problems. Every day i also ask in livechat why it take so long and everytime they say something else. "tomorrow they will get back to you" tomorrow the relevant department will contact you and you receive a notification that the account is verified" And today i received this response in livechat, "Thank you for holding. My accounts team has advised that one of our hosts has already escalated the account verification matter today and they are busy sorting the matter out with priority, we apologize once again for the delay but they were experiencing a slight backlog for the weekend passed. " But i don't believe them anymore, and hope you can help me to resolve this case. Kind regards, Steven
staus Resolved
€2900

Complaint Statistics

Resolved 19
Avg. Amount $ 2,962
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Top reviews from our players

They have allot of slots. 24 hour live support. Support is helpfull. Site runs smooth.

I was lucky and won a nice amount. But the withdrawal is pending now for 2 days. I ask support they tell me 48 hour pending AND up to 48 hours fore review?? So in total 4 days before they even send it?? Thats insane.

My username is nilschar1

Hi slotsnstuff, Hope you're doing well. Thank you for the review. As I'm sure you can appreciate, we, like most casinos have less staff available over the New Year holidays. In addition, we have to run strict identity checks to ensure that no fraud has taken place. This is for your protection, as well as ours. I'm glad to see that you withdrawal has now been fully processed and it should be with you now. Congratulations again on your win. Good luck and all the best, James The Spin Station Team

user avatar

I had chance to win over 3000€ from small 100€ deposit, which after account verification I got in 32 hours, in casino says pending time 48 hours. Very friendly support, Scott one of best support guys I met. Thanks for all Scott. I give highest rate, because I trust this casino, they did everything what promised and it was done on time.

No microgaming games, but it's minor, hope it will come by time.

Hi GUTTI05, Just to let you know we have now launched microgaming in Sweden. Because the game catalogue is so large we have added the most popular first and will continue add more MGS games weekly. Let us know what you think and thank you for your review. Best Wishes Spin Station casino

user avatar

Great range of games. Good customer service. Easy to use on iphone.

48hr pending period for withdrawal annoying, 24hrs is probably acceptable.

Thanks for your review! We are happy to read you've had a good experience at our site with our games and services. Regarding your comments about our pending waiting time, as we mentioned in above, we need to follow all the relevant verification protocols, and this can take up some time. Please feel free to get in touch with our support team, they will do their best to help you out. Kind regards, The SpinStation Team

user avatar

SpinStation is a great casino, lets start with that!

At first I was looking for a nice welcome bonus and spinstation provided that.

I deposited 50 and started playing with 150 with the 200% bonus I got. I had an amazing experience on this casino and a lot of wins.

Support is very friendly and they try their best to provide the best service.

Eventually when I wagered all of my money I had 500 left and wanted to pay out. And than I decided to grab an extra 100 and played with that, till I upgraded my money to 700+!!

Great casino with a lot of slots active on the site.

8 stars I give for such a great casino!

Greetings,

Mick Stamsnijder

The lack of microgaming and WMS, I like those slots!

Also I had to wait a few days till my account was verified.

I have a open withdrawal that takes pretty long till its paid out, but I'm sure that this will be paid in a few days from now though!

Hi Mick, Just to let you know we have now launched microgaming in the Netherlands. Because the game catalogue is so large we have added the most popular first and will continue add more MGS games weekly. Let us know what you think and thank you for your review. Best Wishes Spin Station casino

user avatar

Very nice casino to play with a wide range of games. I played slots and many turn I won a lot of money. I paid only 175 euros, and won 4000 !!!

There was a problem with paying because of the bonus conditions, this really was a mistake of mine and no intent not to play fair. I just did not read properly. Legally, I could not claim my winnings and the casino was in their right not to pay.

After having spoken with a manager I get paid my money. This they do not have to do, but they do it.

This indicates to me how fair this casino!!!!!! And that their absolutely not just about the money, but that they sympathize with their players and do everything to keep them happy.

The problem with paying, but that is perfectly solved and that I did not win the jackpot of nearly 6 million in "Hall of Gods" I did not like, hahaha

Hi Anita, Thank you so much for the 10/10 review. We really try hard with customer service and we value you as a player. We will be in touch again today regarding your withdrawal. Many thanks, best wishes and GOOD LUCK!! Spin station casino

user avatar

The website is very welcoming - neat, tidy and easy to navigate. Generous first deposit bonus of 200%.

I look forward to playing more at Spin Station Casino.

Nothing major but just a shame the minimum deposit is $20 and I haven't come across any free spins or free money that other casinos offer.

Hi EllesBelles27, Thank you for the positive review all the way from Australia. We give our players a huge range of welcome, bonus and spins offers on a daily basis. If you have the time could give us your username so that we can work out something special just for you? We just couldn't find you on the system and would love to open a channel of communication Many Thanks Spin station casino.

user avatar
Inactive user
1/10

Normal selection of games, easy to sign in and that's it.

Couple deposit and money go like flush on toilet but that's almost always normal for all this new casinos's.

Support service is very unfriendly and after 250€ lost they give me 5€ bonus "to change your luck". Its ok, but 5€ is ridiculous and it takes 1 minute to lost and just makes me more piss off.

One time try but nothing makes me go back this poor, unprofessional casino.

Hi Jamethai, I am sorry you did not enjoy your experience with spin station. All our games are fair, fully regulated and licensed. If you find your in game balance is consumed quickly then maybe bet smaller? Of course we are sorry to see you go and wish you all the best in the future. All the best The Spin Station Team

user avatar

I was first attracted to Spin Station when I saw a promotional offer for twenty no deposit free spins on the NetEnt game "Theme Park: Tickets of Fortune". It's not my favourite game but like most gamers I always appreciate getting a little something free of charge, it's got to be the best way to try out a new casino after all. I wasted no time in signing up when I realised that Spin Station was a new casino from the Imperium casino group, a relative newcomer who also operate Hello! casino which I have found to be respectable and trustworthy since I signed up with them perhaps a year or so ago.

The website is well designed with a wide selection of games and the bonuses on offer are currently very large, with match bonuses as high as £2000 available. I have only made a single withdrawal so far but it was received to my Skrill account in less than four hours despite being my first request and the live chat support answered every question I had quickly and knowledgably.

Unsurprisingly I didn't win a great deal with my free spins and sadly Spin Station operates different policies to Hello! and it seems most of their free spin offers come with wagering attachments attached. This is of course not uncommon in the on-line casino industry but I did hope Spin Station would not attach a wagering requirement to free spins winnings like their sister casino. This critical difference made me feel it would be prudent to have a good read of the casino's terms and conditions, which were considerably lengthy and contained many worrying "Spirit of the bonus" type clauses however live chat gave me their assurance that the terms had been written specifically to warn off advantage players and that genuine players would be unlikely to have their winnings voided. Nevertheless winnings from the initial no deposit free spins are capped at £50 and subsequent deposit based spins "may" also have their winnings capped at £100, and with so much room for interpretation in the wording of the terms and conditions as a whole I find it difficult to trust this casino as much as I do Hello! which is a strange situation considering these casinos are owned and operated by the same people.

Hi RAVERBABE, Thank you for the 7/10 review. Unfortunately I could not find your account on our system. Please get in touch with our casino support team so we can work out something special for you. Best Wishes The Spin station team

user avatar

That they have the best bonus on the market, 200% up to SEK 20.000 with a Max bet of SEK 50

That if you use the full bonus amount, and Max bet is SEK 50 it will take 1 month of constant playing time to turn that money in to real cash.

Hi Maleds12, We do our best to offer our new players a big bank roll to try and test loads of games. We do cap bets while the bonus is in play to 50 SEK a bet. We followed a number of casinos in the industry to help protect ourselves against abuse, as unfortunately, bonus syndicates target casinos who do not have this term in place. If you contact support and title the email ESCALATE - ASKGAMBLERS, then we’ll try arrange something for you without wagering requirements on it. Best Regards, Dave

user avatar

I am a freebie or free chip admirer and always go with this logo of mine, try before you buy, yes sometimes it works sometimes it doesn't, but why not try a free ride. Well this casino is part of the Imperium Network Solutions Limited Casinos which has many sister casinos as Grand Ivy, Hello Casino, Reel Island and few more. I don't know about other casinos but as as for Hello Casino and 2 more I have nice experience, had 2 withdraws from Hello with no problem at all, so I guess that counts for all their sister brands.

20 free spins and as I can recall given on Twin Spin slot it surely sounded great, yeah, not so great, actually its not a freebie its a bonus which winnings from those free spins will be locked till you made your first deposit there and then starts the wagering requirements of the bonus. I don't like this kind of promos, because they are not free at all, free is when something is given with wagering when you can make some cashout, which this casino doesn't offer.

As for their live support very friendly and informative and as I know they are 24/7 there so thumbs up for them. They have nice 200% match offer, but seeing their T&C of the bonus offer, don't like the wager requirements which are X 35 the bonus but the deposit as well. I know its a nice bonus but to wager that much, we all know mainly that kind of bonuses ends with an failure.

I don't know, still didn't make any deposit here, but I think I will and I don't think I will take their welcome offer, just because I think its not a friendly bonus. They might be decent casino and as I mentioned before had nice experience with some of their sister sites, so expecting to have the same experience when it comes to withdraw, so they are on my next to do list so will keep you updated, good luck.

Hi Kate, Thank you for your review, we value all our players feedback. We hope to see you soon and wish you the best of luck Best Wishes The spin station team

user avatar

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