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Spin Station Casino - No communication and no withdrawal

RESOLVED
Sct1985 United Kingdom Message
Posted on January 10, 2018

Hi,

I made a withdrawal on the 29th December 2017. It is now the 9th January and I have not received my money.

No communication although I have emailed 8 times and used the live chat twice. I am only receiving generic answers copied and pasted from them.

I send all documents on the 29th - and more on the 30th.

I am at a loss of what to do now. No one will help me or tell me what’s going on. I am locked out of my account without any explanation.

Please can you help me chase this up as I am getting absolutely no where.

AskGamblers
Posted on January 10, 2018

Dear @Sct1985,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on January 11, 2018

Hi Sct1985! Thanks for your review. We take seriously our relationships with our customers. As you know, we need some time to verify documents that we receive daily and we work as quickly as we can.

Once a customer requests their first withdraw, we have 7 days to request their ID to release the withdrawal. This regulation is not only to protect us but also to protect our customers.

We will have a look at your case, in the meantime please check your personal inbox and don't hesitate to contact our 24hrs live chat support team that is always happy to help.

Thanks Sct1985

Sct1985 United Kingdom Message
Posted on January 12, 2018

This can be closed now.

I have received my withdrawal today - 13 days it took with very bad communication - no phone support available. Customer service is shocking.

I will be avoiding this casino at all costs.

There are so many casinos out there with very quick withdrawals ( some in 2 hours ) please don’t waste your time with them.

It took a complaint for anything to happen with is such as shame as the casino itself is very good , excellent choice of games and great website layout.

AskGamblers
Posted on January 12, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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