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Spin Station Casino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 42 reviews
6/10
42 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor's View

If you're looking for UK casino sites, Spin Station Casino ticks all the boxes of a great, UKGC-licensed casino, where the game offering is vast and withdrawals are fast.

What we like
  • 0-24 withdrawal timeframe
  • 24/7 live chat
  • Excellent selection of games
  • UK Gambling Commission-licensed
What we don’t like
  • High bonus wagering requirements
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Spin Station Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinstation.com
Established
2016
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, Norwegian
Casino Type
Instant Play, Mobile, Live Casino

General Information About Spin Station Casino

Spin Station Casino is straightforward from the moment you enter it: the design is clean and light, and the games lobby can be accessed right from the homepage. The bonus range is impressive, too, and the loyalty program brings additional perks. At this online casino, the interface and support are available only in English and can be played on mobile devices without downloading additional software.

As with most UKGC-licensed casinos, Spin Station is fully committed to the principles of responsible gambling, which you can read more about in the casino review below.

StallCation

Complaints

Read the complaints other players have left for Spin Station Casino. Learn more about complaints.

Show all complaints
Spin Station Casino - No available withdrawal methods
Hi,

I registerd yesterday at Spinstation (where it shows many options for deposit etc). And i saw it had MGA-license, so i thought ohh well must be a decent site. It took 1 second to deposit money with VISA.

After playing for a while i decided that i want to withdraw the reminding funds, when i got to "withdrawl" there is ZERO options for me. Is that even legal? Look attached picture. On "withdrawl method": it says "new bank information", BUT heres the funny part.. Spin Station has disabled bank transfers... It says in red text when you try to withdraw, meaning.. there is zero options for you to withdraw money. Attached picture with red text says bank transfer is disabled.

So.. Since there not a single option for me to withdraw money (but multiple when wanting to deposit LOL), i had to contact support. Support could not help me and told me i need to speak with the "accounting team" the next day or they could "escalate" the issue, but it would take 24-48 hours to get an answer. So i waited to the next day and contacted support again, this time support said accounting doesnt speak with customers. When i said bank transfer is disabled on their site, i was asked to wait 20 minutes for an answer. Then they wanted me to come back later to speak to a Norwegian and they closed the chat. After contacting support trough email, i found out there are two options Ezeewallet and LuxonPay (scam options? these two options does not even show up at their site and both apps has 10k downloads in Play Store.... with 10$ withdrawl fee to bank + takes 3 days). They wanted me to deposit even more money with LuxonPay or Ezeewallet then try to withdraw with one of these options? like wtf? Why would i deposit more money when there is zero options to withdraw it in "withdrawls"? This has been the utterly most worst times ive ever had at any site.
staus Unresolved
Spin Station Casino - Purposely delaying verification process
Hello, I made my first withdraw on spinstation on 27-5-2017 and received a message for verification documents to send. I have send the documents the same day and in their terms it should take max 48 hours to verify the account after they received the documents. on 31-5-2017 early in the morning i received finally an answer that 1 document is older than 3 months and they need another. ( in the mail it said nothing about the 3 months rule, but okay i've send a new one right after it.) Every day i send emails if the verification is finished and everyday same respone "apologize for the delay" or "sorry we have a slight backlog" And this is not acceptable, if i don't follow their rules i have a big problem, but they can use these delaying tactics without problems. Every day i also ask in livechat why it take so long and everytime they say something else. "tomorrow they will get back to you" tomorrow the relevant department will contact you and you receive a notification that the account is verified" And today i received this response in livechat, "Thank you for holding. My accounts team has advised that one of our hosts has already escalated the account verification matter today and they are busy sorting the matter out with priority, we apologize once again for the delay but they were experiencing a slight backlog for the weekend passed. " But i don't believe them anymore, and hope you can help me to resolve this case. Kind regards, Steven
staus Resolved
€2900

Complaint Statistics

Resolved 19
Avg. Amount $ 2,962
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Top reviews from our players

Great site, a lot of games, no lag and good website layout.

Verification is taking forever like you can see in every other review/complaint.

Support is giving the same copy/paste answers and every day they promise they get back to me the next working day.
Waiting from 27-5-2017 just for verification, and then there is a 48 hour pending period for withdraws so hope I get paid this year.

Hi there Wondah, Many thanks for your review. Sorry to hear there was a delay with your payments – I hope everything got solved and if not, please contact us! Kindest Regards, Caroline

user avatar

the games are brillant and seem very smooth and great slection

I had deposited £20 and got £60 but no free spins...i gambled on by the £60 then started to get good winnings by gambling £2.25 a time..got my winnings up to over £700 and started to gamble £10/£20s and only won once £60 on a £10 spin..most of my winnings where on small amounts and then when i waggered enough to with drawel they asked me for ID and card details etc once i done this they this is what they send me word for word
Dear Mr Lynn,

Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions:

7 (vi) The maximum bet allowed while the Welcome Bonus is in play is £5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of £20 has been returned to your gaming account.

Regards
Accounts Team

Never have i ever had a problem in all the years iv played online...i wont be any where near these guys again..unless they pay up and be fair!

Hi Powerfullynn, Great to hear that you like our game selection! Sorry to hear that you didn’t have a great experience with your winnings. Note that we have them in place to protect ourselves from abusers of the welcome bonus. Please send through your details if you want me to have a closer look at this case. I hope you are still willing to give Spin Station another shot! Best Regards, Caroline

user avatar

Great selection of slots. Website works fine, without errors.

The pending withdrawal problems like in the other reviews still exist. Pending time isn't correct. Did make a withdrawal 66 hours ago and my documents were verified more than 55 hours ago. It's Friday now and in the Support Chat thay say that I must wait for the next business day (monday) for sending the payment. Don't want to make a solution for me. Very bad!

Hi Edman, Many thanks for the review. We’re happy to hear that you like the site. Sorry to hear about your slow withdrawal experience. Feel free to ping us your username and I can look into why there was a delay. Kindest Regards, Caroline

user avatar

Great selection of games - deposited 150 - got through the wagering requirements and ended up with $3000 - would definitely play here consistently if the withdrawal process was easier.

It's been 60 hours since I requested the withdrawal of $3000. It's still sitting as pending. I sent thru my documents and it's been over 48 hours since I did This and it still hasn't been verified. I've been playing online slots for years and have never had it take half this time. I used the same documents to verify at rizk and slotsmillion and they were both verified that day. I don't understand why it should take this long - my deposit is accepted immediately but as soon as I win the contact and action taken seems to be minimal - I hope that I even do get the money as I'm an experienced player and didn't bet over the $5 limit all the way thru even after I had completed wagering. My user code is swampy007.

Hi there Swampfox007, Many thanks for you review – we’re glad that you like the selection. We are working on ways to improve the processing time for documents and withdrawals, though it should not take over 48 hours regardless. I can however see that the withdrawal has gone through to you! Please note that once documents get approved withdrawals are much faster. So next time you’re lucky you’ll get your winnings much sooner 😊 Best Regards, Caroline, Spin Station

user avatar

Fair selection of games and reasonably good welcome offer in terms of playthrough

Awful customer service that just give generic answers. Even more worrying this site has withheld over 40 pounds of my cash after closing my account even though I was told you can play on their sister sites (odd thing is I got paid my balance on hello casino and Miami dice but not here).
On this basis avoid!!!!!!!!

Hi Stokiejon, I’m sorry to hear that you didn’t have a good experience with us. I would like to investigate this further as I understand your frustration. Feel free to drop me a message with your username and I’ll see what I can do for you. Kindest Regards, Caroline, Spin Station

user avatar

Goof offers for new players and they do have a lot of different games.

Still waiting for verification, its been almost 4 days now so my withdrawals are not paid out. It shouldnt take this long to verify my documents. This is why other casinos are better, they dont keep your withdrawals on pending so you reverse them and lose everything. If you can take my deposits in a split second, it shouldnt take a week to have my documents verified.

Hi there! Thanks for your review! We are happy to read that you like our site. It's unfortunate that your withdrawal is taking more than usual to get to you. Please get in touch with our support team, they will do their best to help you out. Kind regards, The Spin Station Team.

user avatar

Fast payments from this casino, after you proof of address and I'd there is no problem with payments. Good selection of games on phone and way more on PC. I would recommend.

48h pending time. Could be more games available on phone as I use phone more then PC.

Thanks very much for your review, edgars001.We're doing everything we can to make the Spin Station as enjoyable as possible. Regarding our games, we have just added the entire Microgaming catalog to our selection and are adding new games and new providers at a rate of more than ten per month. Keep an eye out over the coming weeks as we've got a few more surprises coming on the mobile front ; ) Best, James The Spin Station Team

user avatar

Fast verification, withdrawals are relatively fast, though think you've to wait 24 hours. Got a few cash bonus which are more than welcome

Not that keen on taking a bonus - you need to place a minimum bet to contribute towards the wagering requirements

Thanks for the review, pinnit2015. We pride ourselves on being very generous at Spin Station, but as a result have been targeted numerous times by players who aim to abuse our offers, as such we have had to impose a few small restrictions on how our bonuses can be used. We also make sure that all of our players have the option to opt out of bonuses at their discretion. We hope you continue to enjoy your time with us. Best of luck, James The Spin Station Team

user avatar

The best vip program I've encountered and great games! Regular bonuses and campaigns!

None, I haven't had any issues at all with or on spinstation:)

Thanks very much for your review amaziinace. We hope you continue to enjoy your time at Spin Station. Best, James The Spin Station Team

user avatar

I made two 500 deposits via trustly. Money never came to my account on those to deposits and i they been saying for two days that we only Can Wait.

And this is email I got from Trustly

Hi

The transaction was successfully completed to WHG within seconds after being initiated.

The reference number will be ************ in their system.

This is all the information we have. Please contact WHG if you need further information.

Hi there Nallekarkki, I hope you are doing well. Thanks very much for this piece of feedback. This is definitely something we haven't encountered before and I assure you we will conduct a thorough investigation to determine what has happened here. I'll be in touch to confirm your username shortly. On behalf of the Spin Station team, I apologise for any inconvenience this has caused you. I'll be in touch. Best, James The Spin Station Team

user avatar

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