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Spin Station Casino - Withdrawal stuck in pending status for too long

RESOLVED
Complaint Info
Disputed casino Spin Station Casino
Reason Delayed payment
Amount £ 430
Posted on July 20, 2019

Hi All,
13.07 i have deposited money into spin station casino after few hours of game play i have collected £430 which i have submitted for a withdrawal and after that i have received message that it will be pending for up to 48h, 15.07 my withdrawal was still pending so i have reached out to the support team on live chat, delayed withdrawal has been escalated to relevant department and i was advised that i will receive feedback asap. From that momement i havent received any communication what so ever, i ve tried speaking with support on chat but without results, they just keep saying please allow some more time this matter is being dealt with, today 19.07 week after i have submitted my withdrawal for processing it is still in pending section, no email communication from spin station casino and no explonations. As per casinos policy withdrawal should be pending for not longer than 48h and in this case they are not even able to provide accurate status of the withdrawal.
Please help me out!

Posted on July 21, 2019

21.07 money paid back to account cash balance automatically as it was pending for more than 7 days. Still no feedback regarding delays

Posted on July 22, 2019

Hi DAWIDWEJ,
Good morning!

We are now checking your review. From social media we cannot examine the personal information of the players, so we forwarded your case to the relevant department.

We will come back to you as soon as we have news on your case.

Regards,
Spin Station Casino

Posted on July 22, 2019

It has been alredy sent off to the relevant department 8 days ago without any feedback !

Posted on July 22, 2019

DAWIDWEJ,
We will do our best and we will come back to you as soon as we have news on your case.

Regards,
Spin Station Casino

Posted on July 22, 2019

I have been advised same thing last week and i havent received an answer at all...

Posted on July 24, 2019

Hi DAWIDWEJ,
We are still waiting for the relevant department to come back to us. As soon as we have news on your case we will get in touch with you.

Regards,
Spin Station Casino

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