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Editor’s View
Spin Palace Casino comes with a straightforward design, bringing popular slots to you and allowing you to choose live casino, arcade, and bingo. We experienced some scrolling issues as you go to the bottom of the page.
Overall, the casino is easy to navigate. You can check promotions at the top of the screen, where you can also find a way to deposit or withdraw money or visit the Help Center.
- Live casino games
- Live chat is open 24/7
- Different responsible gambling tools available
- Potential withdrawal delays
- No table games
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Spin Palace Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Spin Palace Casino
Spin Palace is one of the pioneering online casinos, established way back in 2001. The online casino is licensed by the Alderney Gambling Control Commission.
The registration process is simple, and you can complete it in just a few minutes. However, you need to enter your first and last name, as well as your phone number, address, and other information. The website is only available in English and French.
To learn more about Spin Palace Casino, read our detailed online casino review, where we address everything you need to know about the casino.
- E-Wallets 24-48 hours
- Bank Transfers 3-7 days
- Card Payments 3-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Spin Palace Casino
The casino offers several payment options, covering all the major payment providers. You can use credit and debit cards and several e-wallets such as Skrill and Neteller. All payment options are displayed in our Payments tab. Keep in mind that they depend on the country you’re registering from.
The minimum deposit limit is €10. The casino reserves the right to check your identity for deposits that exceed €3,000.
The minimum withdrawal is €50. The maximum withdrawal amount in 24 hours is €10,000. Foreign currency exchange and bank fees may apply when withdrawing. The funds must be withdrawn with the same method used for depositing. If your amount is five times higher than the lifetime deposits, your gambling activity will be reviewed, and you won’t be able to withdraw more than €4,000 per week – in other words, your wins will be paid in increments.
Each withdrawal remains pending for 24 hours, regardless of the payment method used to allow players the ability to reverse the withdrawal. If you request between Thursday and Sunday, you’ll be able to cancel your withdrawal request until Monday morning. In other words, the casino may not start processing your withdrawal for a few days.
The casino doesn’t abide by the Financial Action Task Force on Money Laundering, but they can ask for documents for your withdrawals to ensure a safe withdrawal, which may cause further delays.
If you make a deposit with Visa or MasterCard and you want to withdraw directly to your bank, that may not be possible because the casino cannot refund cards issued in specific countries. These countries aren’t listed, but if you encounter such an issue, you’ll be able to use an alternative payment method.
Games at Spin Palace Casino
Spin Palace Casino offers a wide range of online slots, all located on one page. You can play different types of games with unique mechanics and themes. The search bar is there for you if you want to find your favourite game. Demo play isn’t available.
There’s a live casino lobby for players who prefer playing with live dealers. Games such as blackjack, roulette, baccarat, poker, Sic Bo and various game shows are on offer. Table games are unavailable at the casino. Occasional tournaments are organised by the casino, giving you a chance to win cash prizes.
Spin Palace Casino’s Commitment to Responsible Gambling
Spin Palace Casino incorporates different responsible tools players can use to keep their spending habits in check. All responsible gambling tools are located within your account under Responsible Gambling.
You can set daily, weekly or monthly limits, with just a few clicks, but there’s also a session limit tool that can remind you of the time you spend playing.
If you think that gambling is becoming a problem for you, the self-assessment test is available on the website. Answer the questions honestly and receive results to determine your next step. The casino keeps the gaming history saved, which is something you can always keep an eye on.
Lastly, it’s possible to ask for temporary and permanent self-exclusion. The temporary self-exclusion lasts between 24 hours and three months.
Customer Support at Spin Palace Casino
Spin Palace Casino has a Help Center where you can explore frequently asked questions. Below each answer is the question the casino asks you if you need more help. Answering ‘Yes’ will give you a link to a live chat.
Enter your name, and you’re good to go. There aren’t any bots you have to bypass, and the chat displays the people in the queue. However, if you minimise the chat, you won’t be able to open it, and you’ll have to go through the process again, but the chat remains saved. Still, it’s recommended to keep the tab open at all times.
We got connected to a representative within a few minutes, and they’ve been really helpful. The agent was also friendly and we received answers to some complex questions regarding withdrawals. Also, it’s worth noting that live chat works 24/7.
Complaints
Read the complaints other players have left for Spin Palace Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
This casino is not one I would recommend. Withdrawals stay pending in your account for a ridiculous time and take too long to reach your account, you must spend thousands before you get a win over $500, if your lucky. Support team are rude, and this casino give nothing in return to their players, no matter the thousands you may deposit.
Spin Palace Casino is another online casino which is offered on the market, and that gives great bonuses on first deposit into the account. This casino fosters a more traditional image, but offers absolutely all possibilities as well as other leading competitors in the market. If you register at Spin Palace Casino, you are able to take up to 1000 € deposit bonus. The headquarters of this casino is like most others in Malta, and it is a casino that is very safe, and is one of the leading online casinos. After you register, you need to download the application to play certain games, and some smaller programs such as Adobe Flash Player. Although this is an extra step, it will essentially facilitate playing, and contribute to maximum enjoyment.
One of the best slots that have played in the Spin Palace is Thunderstruck II. On the Hitman slot, had in one day over 50 €, which I immediately paid to Neteller. Hitman slot until then I did not play a couple of months, but the decision to come back, showed me an excellent move. In addition to these two slots, play Avalon II, Sun Tide, Bridemaids, Big Kahuna, Mega Moolah and Hot Ink. There are games in which to play 10 spins, but when I counted all it would take me two pages of A4 format. In recent months I apply the strategy to play 10 spins on a lot of slots, if the loss in those 10 spins exceed 50% stake, I quit immediately. Microgaming is proud to Spin Palace, I am proud to Spin Palace, because I have the honor to be their loyal player, a couple of years in a row.
Besides the great deposit bonus, Spin Palace Casino gives great attention to the loyalty of its users, but also has a highly developed system of collection points for loyal players. Based on these points players generate various benefits, such as bonuses, promotions, free slots and more. Also, in case you have any problems, you will find the customer service that is available 24 hours. If you like casino games then by all means open an account at Spin Palace Casino, as currently offer one of the best bonuses on the market, and if you will be a loyal user, benefits will be even greater. I as an experienced user, I can guarantee that your money with them is completely safe. Time to Spin Palace, now or never!
Best casino, great sessions and deposit bonus day by day.. what else do u need ..:)?..LUCK ..tnks Spin Palace ..vicentiu200..
I'd like to share with everyone else how extremely well my experience how's been with spin palace and the second to none customer support I have received each time I look for help, withdrawal was easy and encountered no problems, hands down the best site and would redeemed it to anyone. Just cashed out $25,000 and had it in my account within 3 days.
I don't like anything about this casino it is misleading and has unrealistic expectations of its customers
This casino has the most ridiculously unachievable loyalty status tiers of all online casino. It has taken a great deal of time and money to make it through the first 3 tiers being blue, silver, then gold. Now I am at Platinum status the 3rd highest after Diamond then Prive. In order for me to achieve Diamond status I have to wager to achieve points. Each point is equivalent to $15.50 as per the slots I play. How many points does one need to Aquire to fulfill the fruits of their labour? 200,00. That's right I have to wager 200,000 X $15.50 for a grand total of $3,100,000 in order to get to the Diamond status.
But wait that's not all, at the end of last month I had progressed 36% through Platinum on my way to Diamond then upon logging on find I had been put back to 0%. At the end of every month you get reset to 0% . So I now have to attempt in vain to wager $3,100,000 in one month in order to get to where I want to be. So far with 2 thirds of the month gone Iv wagered $558,000. Iv still to wager $2,542,000 in 10 days. Unachievable for more than most.
My advice is stay away there is far better casino online. As a matter of fact just about every casino.
AVOID AT ALL COSTS !! I have been a member of Spin Palace for a few years now about 3.5.
After a long time ofconsistently playing solely at spin palace and depositing $ $83,260AU from January to May 2015 I finally become a Vip and received my own Vip manager with my own private email address directly to him. Due to an issue I had with an ex partner at the time who was trying to take all I had when we split she contacted my bank pretending to be me stole my bank card and had them chargeback all my deposits to spin palace for a 4month period of 2015. A little over $32,000AU in the hope she would get away with it.
During a period of a month to 6 weeks I wasn't playing at all as I was away working and after some time spin palace received all the money back. I then logged on to my account to play and to my absolute disgust had been dropped from my Vip status of Prive to entry level blue.
So my advise in regard to spin palace is they have the absolute worst loyalty system in the business and I would highly recommend not signing up with them at all if you are considering playing online in the hope togain Vip status.
As this casino will send you "BANKRUPT" before you event get close. An example of how poor their loyalty tier system is:
On a Thursday I became gold status. By Saturday morning I had personally deposited multiple times totalling $1850. Wagering in access of god knows what, ( At one point I had it up too $11,687au) I am now only at 71% Gold Status with 687 loyalty points. The min to redeem is 1000 (about $14.50) Pathetic. So given the ever increasing market of online casinos go anywhere but Spin Palace
I like the games at Spin palace as they are Microgaming.
I've been with this site for nearly a year now & every time i make a deposit it just gobbles my credits in no time. I've seen a lot of spins in my time but it seems like their slot games are tampered with for some reason.
I would like to warn all Australian players to stay away from this casino not unless you like giving money away for love. Never again will I be back at this site.
Immediately upon entering the Spin Palace Casino lobby, will welcome you with a pleasant blue environment and simple layout that makes a refreshing change from the radiant flashing graphics that usually adorns the most casinos. Another impressive feature of the range of games that are on offer for Croatian players. There are over 250 games to choose from, including several variations of slots, video poker, blackjack, roulette, craps and baccarat. Many of my favorite games to play everyday bind specifically to Spin Palace.
There is much more available and progressive jackpots. Spin Palace is known for its generous promotions which is hard to beat (especially welcome bonus), which all players should take advantage of to improve your balance and extend your gaming session. You can really be paralyzed choice when you are wondering what exactly play at Spin Palace. I made deposits mainly via Skrill account that I regularly use for casinos in this group, although sometimes choose and Neteller as the primary means of payment. Up to you to decide what and how and all the rest will come by itself.
As we mentioned, Spin Palace offers one of the largest range of online casino games that you can find, and that includes 30 different blackjack's, five types of roulette, over 100 slot games (3 reel, 5 reel bonus slots and slots with special deals), craps, baccarat and tens of video pokers games. Spin Palace also offers a casino with real casino-dealing with roulette, blackjack and baccarat. Spin Palace offers players from Serbia, a number of reliable and secure banking options including major credit cards, internet wallets, credit cards and pre-internet banking.
24/7 customer support is available via e-mail and live chat, and my experience with them too, but positive. It is enough to make a request for assistance, and they are there to serve you. The biggest advantage is the quick payment because the money received within 24 hours. The biggest problem is to win a sum, while the payment is not problem, especially when we talk about the Spin Palace. Of course, this is not the case with all operators, because some is not enough when they send 10 documents, they are solved if you close the account, they will find a way for it. Excellent casino, where I was a regular customer for a couple of years.
Immediately when you open the Spin Palace Casino client, will welcome you with blue interface and simple layout that makes a refreshing change from the busy glittering graphics that usually adorns the most casinos. Another positive thing that you notice right away in the beginning of the range of games that are on offer for players from around the world. When we talk about the number of games available, and then to mention that specifically contains over 250 games, including its video slots that are my treat at all Microgaming casinos and so in this of which I speak. As for the jackpot prize this casino has even 13 progressive jackpots.
My four deposits in 2015 say enough about my experience with this casino. Usually, once you make a deposit you then know whether this is the right place for you, or stay to the last euro for the ambiance and the circumstances are appropriate for your mentality. Spin Palace is known for its generous promotions that are regular and every serious player should check their promotions section and use every bonus that they offer. As we mentioned in the selection of games, Spin Palace offers one of the largest range of online casino games that you can find, and that includes about 30 versions of Blackjack's, more popular types of roulette, over a hundred slot machines, craps, baccarat, and various versions of poker games .
The casino also offers, a live casino with live dealers which include: roulette, blackjack and baccarat. Option payments for the first time I've used Skrill, and I'm the last three deposits made using Neteller. In addition to these two e-wallet options, Spin Palace offers players from around the world more choices deposits and withdrawals including: credit and debit cards and internet banking. Customer support is available via e-mail and live chat, and is active 24 hours.
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I've been playing this site for 2 days and I had a very bad experience on this site. Starting I deposited 100 Dollar and it auto gave me 100% first deposit. I won 1400 from Baccarat and I can't withdraw a cent of it because customer service said baccarat table games give 0% play through. Fedup 1.
Then I play slots to reach my 50x of my deposit to able to withdraw my money and pass the playthrough then I made 300 dollar withdrawal and still pending for day 2. I've submitted all my ID and document. And I still have 200 dollar balance in the site. Then I redeem my "loyalty point" that's 13 dollar. Now they need me to play through 650 Dollar play through because I claim 13 dollar "Loyalty" point. Fedup 2.
Let's see take how long for them to withdraw my 300 Dollar.