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Spin Palace Casino

Our Rating CasinoRank
6.7/10
CasinoRank
Player Rating 56 reviews
5.3/10
56 reviews
Complaint Response 25 complaints
4 days avg. 25 complaints

AskGamblers Quick Overview

Editor’s View

Spin Palace Casino comes with a straightforward design, bringing popular slots to you and allowing you to choose live casino, arcade, and bingo. We experienced some scrolling issues as you go to the bottom of the page.

Overall, the casino is easy to navigate. You can check promotions at the top of the screen, where you can also find a way to deposit or withdraw money or visit the Help Center.

What we like
  • Live casino games
  • Live chat is open 24/7
  • Different responsible gambling tools available
What we don’t like
  • Potential withdrawal delays
  • No table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spin Palace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinpalace.com
Established
2001
Licences
Kahnawake Gaming Commission, Alderney Gambling Control Commission
Affiliate Program
Languages
Arabic, English, Finnish, German, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, French, Greek, Russian, Turkish, Lithuanian, Latvian
Casino Type
Instant Play, Mobile, Sports

General Information About Spin Palace Casino

Spin Palace is one of the pioneering online casinos, established way back in 2001. The online casino is licensed by the Alderney Gambling Control Commission.

The registration process is simple, and you can complete it in just a few minutes. However, you need to enter your first and last name, as well as your phone number, address, and other information. The website is only available in English and French.

To learn more about Spin Palace Casino, read our detailed online casino review, where we address everything you need to know about the casino.

StallCation

Complaints

Read the complaints other players have left for Spin Palace Casino. Learn more about complaints.

Show all complaints
Spin Palace Casino - Pending withdrawal 20 days so far, no feedback or communication
Hi i go by username "XXXXXXXX"
I would really like to get an update and confirmation about incoming withdrawal of $5000NZD i have made which has been pending for a unusual amount of time. i have send in my documents and have been told everything is in order and im verified but i have no confirmation documents from spin palace's end or nor see the payment pending. This has me very worried im gonna experience some wrong doing towards me.
Could i get something official written down and sent to me i really need some piece of mind i think that would be fair enough
i have been dealing with the chat support for 3 weeks now, only to be told to keep waiting for feedback and its with operations for review same thing over and over with no real info or confirmation. i hear absolutely nothing and when i initiate to chat to them again(on a daily basis now) they keep reseting the time frame. This is getting beyond a joke now! Could i please get some special attention regarding my case to get me my withdrawal paid out or some confirmation or info just something! i getting beyond fed up.
Give me some god dam confirmation about getting my money that i legit won after putting my own money on the line.
I have pumped in enough off my own money and lost alot of it too, the least yous can me is give me my winnings.
yous are suppose to be a well established online casino with a good rep but im not buying it at all.
Sorry but im very annoyed here, please give me some information please or more importantly get my my winnings asap into my skrill account.
Proof included below

Transaction History

Statement for 1 Jul 2019 to 1 Jul 2019
Accepted Deposits
Withdrawals
Balance Adjustments
Currency Change
Return to Search Criteria
Casino Spin Palace Start Date 1 Jul 2019
User Account "XXXXXXX" End Date 1 Jul 2019
Account All Sort By Date
Back to top

Accepted Deposits
Date
Transaction Account Type Account Billing Amount Credits
1 Jul 2019 329_17157846 PaySafeCard -- NZ $ 50.00 NZ $ 50.00
Total Credits NZ $ 50.00
Back to top

Withdrawals
Date
Transaction Status Credits
1 Jul 2019 170784117 Reversible NZ $ 5,000.00
Total Credits NZ $ 5,000.00
staus Unresolved
$5000
Spin Palace Casino - Trying to claim $20,050 winnings since July 2017 without success

Hello my name is Huvasi and I’m requesting help to my situation with Spin Palace Casino. On 17th July 2017 i used a paysafe at the time and I won the sum of $20,050 and requested to be paid by cheque, however after waiting 10 days or so I rang them and told them that the funds I had won hasn’t arrived to the address I had asked the cheque to be sent to. spin palace casino did not send me a cheque instead they had told me the funds have been deposited into a prepaid visa gift card that I had once used there prior to my winning which the gift card can not be reloaded. I told them I requested a cheque and they confirmed that I had also requested a cheque and they couldn’t understand why the money had been deposited into this visa gift card. I never authorised anybody to deposit money into this prepaid gift card because it can not be reloaded and I don’t have any way or right to ask any merchant to deposit any money into it because it’s prepaid they never told me or asked me for any proof like they do before depositin any winnings into a card. Ever since last year I have been chasing the winning so I contact the service provider for the card which was Vanilla and they said to me that the card was blocked because there was money refunded to the card by a forceful refund which Exceeded what the card originally had on there which was $100 and that there was no transaction of me spending $20,050 to get that amount refunded and I had told them that i had won it from an online casino but never authorised them to deposit money into the gift card an they couldn’t work out how this has happened and money has gone into this prepaid card which was impossible for the card to accept this sort of money or any money at all. So they investigated and I have been contacting them constantly then they told me after a year contacting them 3 or 4 times a week for a year that I had to contact Heritage bank where the card was issued and after a couple of months of there investigation they had emailed me to contact spin palace and in contacting spin palace they have told me that the money needs to be reversed from Vanilla and regardless the funds if reversed from vanilla they said there is no possible way of sending the money to me because Australia has been cut from using spin palace and that they wouldn’t be able to help it was there negligence by depositing the money into a visa gift card that they had on there system which I used once prior to having the win. I have exhausted every avenue with no positive outcome that is why I am asking askgamblers if they could please help to get the funds I have been trying to claim since 17th July 2017 I have been persistent with these businesses with no positive out come please help me recover these funds I have done nothing wrong but do what has been asked if me to my best ability and I have been very patient and stressed from all this chasing and getting the run around treatment please help

staus Unresolved
$20050
Spin Palace Casino - Sending bad cheque, stalling 7000 AUD payment
I won $7000 AUD while playing spin palace . The banking deposit method i used was my MasterCard that is linked to my spin palace account that is in my name , my correct address etc I had no trouble withdrawing this amount but as spin palace do not put winnings back into my master card and i do not have a visa, i opted for a cheque to be sent via direct courier to my house address I received the cheque 3 days later and went straight to my bank and deposited the cheque into my account with no problem and the amount of $7000 was showing in my account straight away but of course wasnt accessible until it had cleared (3 days) On the third day i checked my account and the $7000 had disappeared and the cheque had been reversed due to unpaid cheque !!! , I immedialtey called my bank and they said the chq was unpaid due to the drawer having no funds to pay the cheque I called spin palace and they told me to send them a bank statement , i have done this 5 times via email and spoken to them 12 times in 3 days and then they told me to send me my swift account details and they would pay it that way as they admit i was not only the only player to have this complaint and they apologized sincerely and will have the withdrawal processed within 24 - 48 hours I still havent received any money and now i have called them 3 times today and they are now saying they have no record of any of my calls and it hasnt been paid their end as they need a letter from my bank saying why it was reversed - it is there bank that they need to contact , i cant as i am not the drawer of the chq !!!! I am so furious and stressed as the $7000 winnings was to pay my mortgage which is now overdue so i have late fees and the bank calls all day to ask me when i can pay this , please help me :(
staus Unresolved
$7000

Complaint Statistics

Resolved 2
Avg. Amount $ 3,548
Avg. Complaint Duration 5 days
Avg. Response Time 4 days

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Player rating
5.3/10 56 reviews

Top reviews from our players

I've been playing this site for 2 days and I had a very bad experience on this site. Starting I deposited 100 Dollar and it auto gave me 100% first deposit. I won 1400 from Baccarat and I can't withdraw a cent of it because customer service said baccarat table games give 0% play through. Fedup 1.

Then I play slots to reach my 50x of my deposit to able to withdraw my money and pass the playthrough then I made 300 dollar withdrawal and still pending for day 2. I've submitted all my ID and document. And I still have 200 dollar balance in the site. Then I redeem my "loyalty point" that's 13 dollar. Now they need me to play through 650 Dollar play through because I claim 13 dollar "Loyalty" point. Fedup 2.

Let's see take how long for them to withdraw my 300 Dollar.

This casino is not one I would recommend. Withdrawals stay pending in your account for a ridiculous time and take too long to reach your account, you must spend thousands before you get a win over $500, if your lucky. Support team are rude, and this casino give nothing in return to their players, no matter the thousands you may deposit.

Inactive user
9/10

Spin Palace Casino is another online casino which is offered on the market, and that gives great bonuses on first deposit into the account. This casino fosters a more traditional image, but offers absolutely all possibilities as well as other leading competitors in the market. If you register at Spin Palace Casino, you are able to take up to 1000 € deposit bonus. The headquarters of this casino is like most others in Malta, and it is a casino that is very safe, and is one of the leading online casinos. After you register, you need to download the application to play certain games, and some smaller programs such as Adobe Flash Player. Although this is an extra step, it will essentially facilitate playing, and contribute to maximum enjoyment.

One of the best slots that have played in the Spin Palace is Thunderstruck II. On the Hitman slot, had in one day over 50 €, which I immediately paid to Neteller. Hitman slot until then I did not play a couple of months, but the decision to come back, showed me an excellent move. In addition to these two slots, play Avalon II, Sun Tide, Bridemaids, Big Kahuna, Mega Moolah and Hot Ink. There are games in which to play 10 spins, but when I counted all it would take me two pages of A4 format. In recent months I apply the strategy to play 10 spins on a lot of slots, if the loss in those 10 spins exceed 50% stake, I quit immediately. Microgaming is proud to Spin Palace, I am proud to Spin Palace, because I have the honor to be their loyal player, a couple of years in a row.

Besides the great deposit bonus, Spin Palace Casino gives great attention to the loyalty of its users, but also has a highly developed system of collection points for loyal players. Based on these points players generate various benefits, such as bonuses, promotions, free slots and more. Also, in case you have any problems, you will find the customer service that is available 24 hours. If you like casino games then by all means open an account at Spin Palace Casino, as currently offer one of the best bonuses on the market, and if you will be a loyal user, benefits will be even greater. I as an experienced user, I can guarantee that your money with them is completely safe. Time to Spin Palace, now or never!

Best casino, great sessions and deposit bonus day by day.. what else do u need ..:)?..LUCK ..tnks Spin Palace ..vicentiu200..

I'd like to share with everyone else how extremely well my experience how's been with spin palace and the second to none customer support I have received each time I look for help, withdrawal was easy and encountered no problems, hands down the best site and would redeemed it to anyone. Just cashed out $25,000 and had it in my account within 3 days.

I don't like anything about this casino it is misleading and has unrealistic expectations of its customers

This casino has the most ridiculously unachievable loyalty status tiers of all online casino. It has taken a great deal of time and money to make it through the first 3 tiers being blue, silver, then gold. Now I am at Platinum status the 3rd highest after Diamond then Prive. In order for me to achieve Diamond status I have to wager to achieve points. Each point is equivalent to $15.50 as per the slots I play. How many points does one need to Aquire to fulfill the fruits of their labour? 200,00. That's right I have to wager 200,000 X $15.50 for a grand total of $3,100,000 in order to get to the Diamond status.

But wait that's not all, at the end of last month I had progressed 36% through Platinum on my way to Diamond then upon logging on find I had been put back to 0%. At the end of every month you get reset to 0% . So I now have to attempt in vain to wager $3,100,000 in one month in order to get to where I want to be. So far with 2 thirds of the month gone Iv wagered $558,000. Iv still to wager $2,542,000 in 10 days. Unachievable for more than most.

My advice is stay away there is far better casino online. As a matter of fact just about every casino.

AVOID AT ALL COSTS !! I have been a member of Spin Palace for a few years now about 3.5.

After a long time ofconsistently playing solely at spin palace and depositing $ $83,260AU from January to May 2015 I finally become a Vip and received my own Vip manager with my own private email address directly to him. Due to an issue I had with an ex partner at the time who was trying to take all I had when we split she contacted my bank pretending to be me stole my bank card and had them chargeback all my deposits to spin palace for a 4month period of 2015. A little over $32,000AU in the hope she would get away with it.

During a period of a month to 6 weeks I wasn't playing at all as I was away working and after some time spin palace received all the money back. I then logged on to my account to play and to my absolute disgust had been dropped from my Vip status of Prive to entry level blue.

So my advise in regard to spin palace is they have the absolute worst loyalty system in the business and I would highly recommend not signing up with them at all if you are considering playing online in the hope togain Vip status.

As this casino will send you "BANKRUPT" before you event get close. An example of how poor their loyalty tier system is:

On a Thursday I became gold status. By Saturday morning I had personally deposited multiple times totalling $1850. Wagering in access of god knows what, ( At one point I had it up too $11,687au) I am now only at 71% Gold Status with 687 loyalty points. The min to redeem is 1000 (about $14.50) Pathetic. So given the ever increasing market of online casinos go anywhere but Spin Palace

I like the games at Spin palace as they are Microgaming.

I've been with this site for nearly a year now & every time i make a deposit it just gobbles my credits in no time. I've seen a lot of spins in my time but it seems like their slot games are tampered with for some reason.
I would like to warn all Australian players to stay away from this casino not unless you like giving money away for love. Never again will I be back at this site.

Inactive user
9/10

Immediately upon entering the Spin Palace Casino lobby, will welcome you with a pleasant blue environment and simple layout that makes a refreshing change from the radiant flashing graphics that usually adorns the most casinos. Another impressive feature of the range of games that are on offer for Croatian players. There are over 250 games to choose from, including several variations of slots, video poker, blackjack, roulette, craps and baccarat. Many of my favorite games to play everyday bind specifically to Spin Palace.

There is much more available and progressive jackpots. Spin Palace is known for its generous promotions which is hard to beat (especially welcome bonus), which all players should take advantage of to improve your balance and extend your gaming session. You can really be paralyzed choice when you are wondering what exactly play at Spin Palace. I made deposits mainly via Skrill account that I regularly use for casinos in this group, although sometimes choose and Neteller as the primary means of payment. Up to you to decide what and how and all the rest will come by itself.

As we mentioned, Spin Palace offers one of the largest range of online casino games that you can find, and that includes 30 different blackjack's, five types of roulette, over 100 slot games (3 reel, 5 reel bonus slots and slots with special deals), craps, baccarat and tens of video pokers games. Spin Palace also offers a casino with real casino-dealing with roulette, blackjack and baccarat. Spin Palace offers players from Serbia, a number of reliable and secure banking options including major credit cards, internet wallets, credit cards and pre-internet banking.

24/7 customer support is available via e-mail and live chat, and my experience with them too, but positive. It is enough to make a request for assistance, and they are there to serve you. The biggest advantage is the quick payment because the money received within 24 hours. The biggest problem is to win a sum, while the payment is not problem, especially when we talk about the Spin Palace. Of course, this is not the case with all operators, because some is not enough when they send 10 documents, they are solved if you close the account, they will find a way for it. Excellent casino, where I was a regular customer for a couple of years.

Inactive user
10/10

Immediately when you open the Spin Palace Casino client, will welcome you with blue interface and simple layout that makes a refreshing change from the busy glittering graphics that usually adorns the most casinos. Another positive thing that you notice right away in the beginning of the range of games that are on offer for players from around the world. When we talk about the number of games available, and then to mention that specifically contains over 250 games, including its video slots that are my treat at all Microgaming casinos and so in this of which I speak. As for the jackpot prize this casino has even 13 progressive jackpots.

My four deposits in 2015 say enough about my experience with this casino. Usually, once you make a deposit you then know whether this is the right place for you, or stay to the last euro for the ambiance and the circumstances are appropriate for your mentality. Spin Palace is known for its generous promotions that are regular and every serious player should check their promotions section and use every bonus that they offer. As we mentioned in the selection of games, Spin Palace offers one of the largest range of online casino games that you can find, and that includes about 30 versions of Blackjack's, more popular types of roulette, over a hundred slot machines, craps, baccarat, and various versions of poker games .

The casino also offers, a live casino with live dealers which include: roulette, blackjack and baccarat. Option payments for the first time I've used Skrill, and I'm the last three deposits made using Neteller. In addition to these two e-wallet options, Spin Palace offers players from around the world more choices deposits and withdrawals including: credit and debit cards and internet banking. Customer support is available via e-mail and live chat, and is active 24 hours.

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