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Spin Palace Casino - Confiscated my $180 winnings, locked my account and won’t give me any reasoning

UNRESOLVED
Posted on 02 May 2018

My first time online gambling. I used my own bank card, registered on this website with all my correct info. I modestly put a 10 deposit, which they doubled and I went on to play empire diamond I believe. Anyways I hit some sort of bonus and the $$$ just kept going to almost $700. I was in shock. I went and read the withdrawal terns. Which stated I had to play through $500 in order to withdrawal. So I did, and it allowed me to withdrawal $180 by echeck which was recommended by a live agent I chatted with. He was very polite and congratulated me on my win. Few days later , went to log on, I was locked out of my account. Customer service was robotic and no one offered me any new info. Just that management was overseeing the account and I would be contacted once they made a decision ... I have no idea what I did wrong but this has got me quite angry and feeling stupid for supplying my bank info to a company that locked me out of my account and is withholding my winnings. Someone please help?

AskGamblers
Posted on 07 May 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Spin Palace Casino Complaints

  • 2 of 23 resolved
  • 4 days avg response
  • 5 days avg complaint life
  • 3,655 USD avg amount

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