spin palace is giving me the run around regarding withdrawal of 1500.00. they keep saying its with the operations department. it has been since june 25 2019. i requested another withdrawal of 499.00 and that one has not been processed as well. my last email was 2 days ago and they said that it will be in the operations department for at least another 48hrs minimal. what does that mean? and why am i not being paid?