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Spin Palace Casino - Pending withdrawal 20 days so far, no feedback or communication

Complaint Info
Disputed casino Spin Palace Casino
Reason Delayed payment
Amount $ 5000
bparker17 New Zealand
Posted on July 19, 2019

Hi i go by username "XXXXXXXX"
I would really like to get an update and confirmation about incoming withdrawal of $5000NZD i have made which has been pending for a unusual amount of time. i have send in my documents and have been told everything is in order and im verified but i have no confirmation documents from spin palace's end or nor see the payment pending. This has me very worried im gonna experience some wrong doing towards me.
Could i get something official written down and sent to me i really need some piece of mind i think that would be fair enough
i have been dealing with the chat support for 3 weeks now, only to be told to keep waiting for feedback and its with operations for review same thing over and over with no real info or confirmation. i hear absolutely nothing and when i initiate to chat to them again(on a daily basis now) they keep reseting the time frame. This is getting beyond a joke now! Could i please get some special attention regarding my case to get me my withdrawal paid out or some confirmation or info just something! i getting beyond fed up.
Give me some god dam confirmation about getting my money that i legit won after putting my own money on the line.
I have pumped in enough off my own money and lost alot of it too, the least yous can me is give me my winnings.
yous are suppose to be a well established online casino with a good rep but im not buying it at all.
Sorry but im very annoyed here, please give me some information please or more importantly get my my winnings asap into my skrill account.
Proof included below

Transaction History

Statement for 1 Jul 2019 to 1 Jul 2019
Accepted Deposits
Balance Adjustments
Currency Change
Return to Search Criteria
Casino Spin Palace Start Date 1 Jul 2019
User Account "XXXXXXX" End Date 1 Jul 2019
Account All Sort By Date
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Accepted Deposits
Transaction Account Type Account Billing Amount Credits
1 Jul 2019 329_17157846 PaySafeCard -- NZ $ 50.00 NZ $ 50.00
Total Credits NZ $ 50.00
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Transaction Status Credits
1 Jul 2019 170784117 Reversible NZ $ 5,000.00
Total Credits NZ $ 5,000.00

Spin Palace Casino Complaints

  • 2 of 24 resolved
  • 4 days avg response
  • 5 days avg complaint life
  • 3,548 USD avg amount

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