Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Spin Palace Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Spin Palace Casino

Our Rating CasinoRank
6.7/10
CasinoRank
Player Rating 56 reviews
5.3/10
56 reviews
Complaint Response 25 complaints
4 days avg. 25 complaints

AskGamblers Quick Overview

Editor’s View

Spin Palace Casino comes with a straightforward design, bringing popular slots to you and allowing you to choose live casino, arcade, and bingo. We experienced some scrolling issues as you go to the bottom of the page.

Overall, the casino is easy to navigate. You can check promotions at the top of the screen, where you can also find a way to deposit or withdraw money or visit the Help Center.

What we like
  • Live casino games
  • Live chat is open 24/7
  • Different responsible gambling tools available
What we don’t like
  • Potential withdrawal delays
  • No table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spin Palace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinpalace.com
Established
2001
Licences
Kahnawake Gaming Commission, Alderney Gambling Control Commission
Affiliate Program
Languages
Arabic, English, Finnish, German, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, French, Greek, Russian, Turkish, Lithuanian, Latvian
Casino Type
Instant Play, Mobile, Sports

General Information About Spin Palace Casino

Spin Palace is one of the pioneering online casinos, established way back in 2001. The online casino is licensed by the Alderney Gambling Control Commission.

The registration process is simple, and you can complete it in just a few minutes. However, you need to enter your first and last name, as well as your phone number, address, and other information. The website is only available in English and French.

To learn more about Spin Palace Casino, read our detailed online casino review, where we address everything you need to know about the casino.

StallCation

Complaints

Read the complaints other players have left for Spin Palace Casino. Learn more about complaints.

Show all complaints
Spin Palace Casino - Pending withdrawal 20 days so far, no feedback or communication
Hi i go by username "XXXXXXXX"
I would really like to get an update and confirmation about incoming withdrawal of $5000NZD i have made which has been pending for a unusual amount of time. i have send in my documents and have been told everything is in order and im verified but i have no confirmation documents from spin palace's end or nor see the payment pending. This has me very worried im gonna experience some wrong doing towards me.
Could i get something official written down and sent to me i really need some piece of mind i think that would be fair enough
i have been dealing with the chat support for 3 weeks now, only to be told to keep waiting for feedback and its with operations for review same thing over and over with no real info or confirmation. i hear absolutely nothing and when i initiate to chat to them again(on a daily basis now) they keep reseting the time frame. This is getting beyond a joke now! Could i please get some special attention regarding my case to get me my withdrawal paid out or some confirmation or info just something! i getting beyond fed up.
Give me some god dam confirmation about getting my money that i legit won after putting my own money on the line.
I have pumped in enough off my own money and lost alot of it too, the least yous can me is give me my winnings.
yous are suppose to be a well established online casino with a good rep but im not buying it at all.
Sorry but im very annoyed here, please give me some information please or more importantly get my my winnings asap into my skrill account.
Proof included below

Transaction History

Statement for 1 Jul 2019 to 1 Jul 2019
Accepted Deposits
Withdrawals
Balance Adjustments
Currency Change
Return to Search Criteria
Casino Spin Palace Start Date 1 Jul 2019
User Account "XXXXXXX" End Date 1 Jul 2019
Account All Sort By Date
Back to top

Accepted Deposits
Date
Transaction Account Type Account Billing Amount Credits
1 Jul 2019 329_17157846 PaySafeCard -- NZ $ 50.00 NZ $ 50.00
Total Credits NZ $ 50.00
Back to top

Withdrawals
Date
Transaction Status Credits
1 Jul 2019 170784117 Reversible NZ $ 5,000.00
Total Credits NZ $ 5,000.00
staus Unresolved
$5000
Spin Palace Casino - Trying to claim $20,050 winnings since July 2017 without success

Hello my name is Huvasi and I’m requesting help to my situation with Spin Palace Casino. On 17th July 2017 i used a paysafe at the time and I won the sum of $20,050 and requested to be paid by cheque, however after waiting 10 days or so I rang them and told them that the funds I had won hasn’t arrived to the address I had asked the cheque to be sent to. spin palace casino did not send me a cheque instead they had told me the funds have been deposited into a prepaid visa gift card that I had once used there prior to my winning which the gift card can not be reloaded. I told them I requested a cheque and they confirmed that I had also requested a cheque and they couldn’t understand why the money had been deposited into this visa gift card. I never authorised anybody to deposit money into this prepaid gift card because it can not be reloaded and I don’t have any way or right to ask any merchant to deposit any money into it because it’s prepaid they never told me or asked me for any proof like they do before depositin any winnings into a card. Ever since last year I have been chasing the winning so I contact the service provider for the card which was Vanilla and they said to me that the card was blocked because there was money refunded to the card by a forceful refund which Exceeded what the card originally had on there which was $100 and that there was no transaction of me spending $20,050 to get that amount refunded and I had told them that i had won it from an online casino but never authorised them to deposit money into the gift card an they couldn’t work out how this has happened and money has gone into this prepaid card which was impossible for the card to accept this sort of money or any money at all. So they investigated and I have been contacting them constantly then they told me after a year contacting them 3 or 4 times a week for a year that I had to contact Heritage bank where the card was issued and after a couple of months of there investigation they had emailed me to contact spin palace and in contacting spin palace they have told me that the money needs to be reversed from Vanilla and regardless the funds if reversed from vanilla they said there is no possible way of sending the money to me because Australia has been cut from using spin palace and that they wouldn’t be able to help it was there negligence by depositing the money into a visa gift card that they had on there system which I used once prior to having the win. I have exhausted every avenue with no positive outcome that is why I am asking askgamblers if they could please help to get the funds I have been trying to claim since 17th July 2017 I have been persistent with these businesses with no positive out come please help me recover these funds I have done nothing wrong but do what has been asked if me to my best ability and I have been very patient and stressed from all this chasing and getting the run around treatment please help

staus Unresolved
$20050
Spin Palace Casino - Sending bad cheque, stalling 7000 AUD payment
I won $7000 AUD while playing spin palace . The banking deposit method i used was my MasterCard that is linked to my spin palace account that is in my name , my correct address etc I had no trouble withdrawing this amount but as spin palace do not put winnings back into my master card and i do not have a visa, i opted for a cheque to be sent via direct courier to my house address I received the cheque 3 days later and went straight to my bank and deposited the cheque into my account with no problem and the amount of $7000 was showing in my account straight away but of course wasnt accessible until it had cleared (3 days) On the third day i checked my account and the $7000 had disappeared and the cheque had been reversed due to unpaid cheque !!! , I immedialtey called my bank and they said the chq was unpaid due to the drawer having no funds to pay the cheque I called spin palace and they told me to send them a bank statement , i have done this 5 times via email and spoken to them 12 times in 3 days and then they told me to send me my swift account details and they would pay it that way as they admit i was not only the only player to have this complaint and they apologized sincerely and will have the withdrawal processed within 24 - 48 hours I still havent received any money and now i have called them 3 times today and they are now saying they have no record of any of my calls and it hasnt been paid their end as they need a letter from my bank saying why it was reversed - it is there bank that they need to contact , i cant as i am not the drawer of the chq !!!! I am so furious and stressed as the $7000 winnings was to pay my mortgage which is now overdue so i have late fees and the bank calls all day to ask me when i can pay this , please help me :(
staus Unresolved
$7000

Complaint Statistics

Resolved 2
Avg. Amount $ 3,548
Avg. Complaint Duration 5 days
Avg. Response Time 4 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
5.3/10 56 reviews

Top reviews from our players

Good games. Easy to open account. Quick to deposit money.

Do not play at any casino associated with The Palace Group Casino & Poker Brand especially Spin Palace Casino and especially if you are in Australia.
Australian players do not trust Spin Palace Casino. They will gladly accept your money while knowing at the time that there is no chance that they will be paying anything out to you ever. I even asked for just my money back (my $230 wages deposit from Neteller) but they will not even return that let alone giving me the $1000 that I won and is sitting in my account. All they are telling me is that my account is closed and will remain closed. I only opened it up 2 weeks ago and only made 1 deposit ($230) from my Neteller account which is verified and I have been using for ages on many different sites transferring money both ways with no problem.

Spin Palace Casino let me open up an account and gladly accepted my money yet they are saying now that there is a disputed deposited from months ago to another casino which has nothing to do with me and for that reason they closed my account. Yet they accepted my money and didn't mention a word of it. And what's more ridiculous is what they are talking about has nothing to do with me.

Australian players do not trust Spin Palace casino at all. I have spoken to their support, their supervisor, their managers but they are just greedy and shifty in a very complex way. Would not ever recommend Spin Palace Casino, Ruby Fortune Casino, Cabaret Club Casino, Mummy's Gold Casino or any casino that is part of the The Palace Group Brand. Do not trust any of these casino's associated with The Palace Group Casino & Poker Brand.

Never take bonuses what include free spins and deposit match. I played my match bonus first and cleared balance to 0e . Then played free spins and I had to wager previous bonus + free spins winnings. That cost me approx 1000e.

Spin Palace is a decent Microgaming software powered casino. I believe that for some time they were blacklisted on AskGamblers, at least as far as I remember. I became a member there a few months ago when they were offering free spins for new players, I registered and I was told that there were no such promo or that I have signed up with the wrong affiliate, I don't remember. At that time Spin Palace was on blacklist here so I was afraid to deposit there. I never deposit at casinos that are on blacklist at AskGamblers, it is a very important criteria for me.

For a long time they were sending me text messages and countless emails with 100% and 200% match bonus offers.About two weeks ago I finally surrendered and deposited 20€ and received match bonus for it. I had 40€ balance and had to wager 1000€. Well that was high wagering for only 20€ bonus. 50 x bonus wagering is too much.

I already had their download version installed so I played on it. I decided to try to get some big win in Game of Thrones. I chose the 15 line version and started to play on 15 cent bets for the first hundred spins. I had some five of a kind winnings but no signs of free spins. My balance had gone down for few euros, so I decided to double my bets. Within the next hundred spins also no free spins appeared, but at least once I had a combination of wilds that paid 70 x bet size win. Finally, after I had made more than 200 spins, I received free spins round. I chose to play Lannister spins and won 5.60€. I kept playing hoping for another free spins with bigger winnings but when it didn't happen within the next 200 spins, I gave up.

My balance was down to 13€ and I decided to use them on Lucky Leprechauns slot. I played with minimum bets of 20 cents per spin. I managed to make 120 spins with this balance. I had a few small winnings and the biggest one was 20 x bet size because of the wilds. Of course my balance got lost.

Overall I think Spin Palace casino is a decent place to play. It's good that they are no longer blacklisted here, that means they have improved them. But I still see few complaints about them which is not that pleasant. I think they can be trusted but there is nothing special about them why I should recommend them.

Bonus wagering was too high too for a welcome bonus.

This casino was founded in 2001 and runs on the Microgaming software. I think that some time ago Spin Palace was on the black list of casinos here at AskGamblers. I am glad that now is not on this list and that is rated with a good average grade.

Although so far I've never had a withdrawal here, I think this is safe casino because has eCogra certificate. Not only that I never had a withdrawal here but also I never had a deposit at Spin Palace.

The last time I played here was when I got 15 free spins by the casino on Gold Factory game. I was a bit disappointed when I noticed that these free spins are on only 30 pay-lines of the 50 that Gold Factory has. But, I came to the bonus round where I won 4.5 euros and the total of these 15 free spins I cashed 06.06 euros bonus money.

I contacted live chat support to ask for the wagering requirements. The wagering requirements for this free spins bonus were 30 x the bonus, in other words around 180 euros. I was a little surprised by that fact. Surprised because the wagering requirements for the deposit bonus at this casino are 50 x bonus. It is somewhat unusual that they be lower for the no deposit bonus. I even succeeded to fulfill all the wagering requirements and to have 76 euros in balance, thanks to some decent wins first to Kathmandu and then on the Twister and at the end on the Elementals slot game. But the greed overcomes the mind and soon after a short time, I lost all this money on just one slot game called Cashanova. I felt really stupid and I was mad at myself because I could withdraw 76 euros but instead of that I have not withdrawn anything.

I believe that the Spin Palace is a safe casino and for him I give 7 out of possible 10 stars.

I like the games from Microgaming. A lot of new game releases.

Never any decent money for a payout. And with decent I mean 1000 euro and above. I deposited about +/- 7000. Very bad payout on slot games.

One of my favorite casinos, my favorite being 32 Red ! Spin Palace has always given me great bonuses, and has always paid me my winnings. Not one problem with them after over 5 years.

I am quite surprised to see Spin Palace on the rogue list. Personally I have not had a single issue at all with withdrawing and over the 3-4 months I have played here all my withdrawals (in total more than 10 times) have come within a 3-5 days period (48 hrs after the reverse withdrawal period ends + another 1-2 days) all straight to my bank account minus the $5 wire transfer fee (personally cheaper for me than at 32red, the other place I play at).

So heres my experience at Spin Palace, in somewhat detail -

Anyway I started playing online casino's about 3-4 months ago without knowing anything. I cannot remember why but I chose Spin Palace after reading a list of online casinos and after creating an account and installing the software from their website I thought this must be a joke after seeing the outdated graphics of online casino games lol. So I did not deposit and just forgot about it and online casinos altogether.

A few days later I received a call from someone who had an overseas accent asking me why not deposit and he will give me some bonus or something along those lines. I told him I was just curious and not really interested but he gave me a bonus anyway (confirmation of a 100% deposit bonus via e-mail). Turns out everyone gets this anyway by depositing so I guess his job was to make me feel special even though he never mentioned anything like wagering requirements hehe.

Fast forward to another 1-2 days when I have some free time at night, I saw the e-mail with the bonus and thought what the heck and deposited $20. I had no idea what wagering requirements was or that I had to play like 30x to clear the bonus at under 30% each bet of my deposit. Luckily for me I started playing multiplayer roulette and doubled from $40 to $80.

At this point I tried to withdraw and then was shocked to realize that I had to clear it by wagering more. Having never played anything at a casino besides roulette before I had a look around the slots (as 100% of slots go towards the wager) and decided to play froot loot (3 reel slots, was easy enough to understand). At $3 a spin I got lucky and hit 2 bars x 3 ($270) + watermelon x 3 ($90) within my first 20-30 spins. My total was now at about $400 or so.

So after reading the terms more closely and finding out that the max I can withdraw is x6 my initial deposit ($120) I decided what the heck just play till I eventually drop to $120 and then try and withdraw. Not surprisingly this happened relatively fast on froot loot at $3 a spin and I was actually happy that my balance went from $400 to $120 which cleared my wagering requirements too.

I then put in a request to withdraw and entered all my banking details. After this I read around spin palace and realized that they did not quite have the greatest reputation so I was kind of hesitant I would see my $120 but my expectation was that I kind of had alot of fun for $20 so it was not a huge loss if I did not get paid.

To my surprise I got $115 in my bank in about 4-5 days after withdrawing. I kept half of it and decided to gamble the rest again at Spin Palace. I would end up with something like $200 profit after being up and down and withdrew it - no issues at all.

All in all spin palace started my experience in online casinos. For the months of July-October I would only exclusively gamble here. I had great wins the first few months (one time on a deposit of $20 I managed to get to $1000 playing just froot loot + multiplayer roulette however it went back down to $500 after a long run of losts). I only played froot loot and multiplayer roulette during the first few months because I was having great luck on them and did not want to change.

I have now moved onto 32red primarily because the last few weeks at spin palace I have not had great luck and overall I am about down $200 there - which I consider fortunate over a 3-4 months period.

Still I come back here from time to time to make small deposits. I have never had an issue at all with withdrawing (I am from Australia). I have never even been asked for verification ID (which I did at 32red) although I have never withdrew more than $500 at a single time. Maybe I am fortunate but I consider this casino safe to play at and would recommend it to Australians at least.

I have been playing at this casino for 7 mos. and I really don’t understand why there are comments about not being able to withdraw. I have and I didn't have any problem. The most I have withdrawn was about $2,000. The customer support is superb and they were able to answer all of the questions I’ve had. I’m addicted to thunderstruck at this time. I guess it’s everyone’s craze nowadays.

Spin palace is microgaming casino ,and i am surprised to see yellow pop up on the review of this casino, which stating that casino has very poor customer support. Probably they became bad, but i played them two years ago, and i did not notice anything bad, and at overall my experience was good, and i did not get any troubles with my withdrawal or with customer support.

I made my first deposit in this casino which was 40$ and also i was able to get welcome bonus from this casino, which was 100%, nothing special, but probably now they have bigger amount for bonuses. With 80$ on my balance i must admit that i had a lot of playtime and fun with this balance, i start from league of fortunes, and luckily first spin bring me free spins rounds, 15 x 5, which paid around x 100, i played at minimum bet unfortunately, but since the minimum bet there is 0.5, i am ok with it. After this i played couple of medium variances games, but then decide to try the dark knight at 0.9 bet, and after batman made 3 wild reels, i left this again. I still had a bit of wager left, and i do it on thunderstruck II and immortal romance. After all i had 500$ cash to withdraw. Casino support verify my account within two days, and two more was needed to get my money. 4 days is long of course, but i was happy that at least they finally pay me, and i can say that i did not made any other deposits and i will not do it in future.

I rate this casino with 6 stars, 4 days even for first withdrawal is too long. But at least i was able to win, this is always good. But since askgamblers did not recommend this casino, i am with them here, better stay away if they did not help with players complaints.

Spin Palace Casino,I dont know how they know me ,when i didnt even opened their site or so. So Spin Palace at first was sending me a bunch of emails with bonuses and bonuses and off course i waited till they offer some free spins when I sign up in their casino.

So finally they did send 20 free spins on Bust the Bank slot ,if i join their casino,so whenever free spins are for grabs ,i am there. I did downloaded the casino finished the sign up process but when I opened the game ,no, no free spins for me,ok I know ,with this casinos you have to contact the support so they will check your account and then manually add the free spins.

So I was given 20 free spins on Bust the bank slot ,with 5 lines active ,which was not bed at all,having 5 active lines with 20 free spins and no deposit,well that was a generous offer by them ,I would say! From those free spins I earned 4.20$ so I changed the game and played Break The Bank again so managed to make another 5 $ and then switched the game again to my favorites Riviera Riches. I dont know why but I just love this game,the music and the bonus round when you play the roulette and you can make some decent sum of money .

I played for a while had good time ,but never made a deposit there,dont know why but maybe in the future I will. Or maybe its just because I am not that into Microgaming slots . The only thing i have minus for them its to stop sending me emails with their offers ,that is happening every second day,hey Spin Palace thats too much I think !

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play