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Spin Palace Casino - Delayed payment of $13,100

UNRESOLVED
Posted on 03 October 2018

Hi there,

I won 13100 from spin palace not too long ago. I have been waiting patiently for a payment to come through. I've talked to over 7 agents and have the conversations recorded and sent to me via transcript. Every agent is surprised that it has taken this long for me to even receive and email confirmation that the payment is coming. The payment is in the final process with the operation management team and every agent says it takes about min 24 hours for it to process through. My documents are 100% ok and we just been waiting patiently. It has been 4 business days and the agents say its still processing and it should go through. Just a little worried b/c i've read on multiple forums that spin palace does this on purpose. I've also read people do get paid quite quickly as well. The last agent stated that he has put an urgent request and should be hearing from them shortly. I really hope you guys can help me resolve this matter. I'm sure lots of other players have gone through something similar as well. just a worried player. 13100 is a lot of money.

thank you

Spin Palace Casino Complaints

  • 2 of 23 resolved
  • 4 days avg response
  • 5 days avg complaint life
  • 3,655 USD avg amount

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