Ag Awards

Spin Palace Casino - Just took my $130 and refused to provide any further information

Complaint Info
Disputed casino Spin Palace Casino
Reason Bonus abuse
Amount $ 130
Posted on October 23, 2018

In September I received a deposit bonus. Played allowed games with allowed bets. Finished wagering. Made withdrawal. After some time I decided to log in to my account, but the login / password did not fit. I went into the chat, Christian said in the chat, the account was blocked by the decision of the casino management.
I asked on what grounds, because I did not break your rules.
Christian said management has the right to confiscate funds without giving a reason.
Simply referring to the clause that if the casino believes that you have violated the conditions, it has the right to block the account.
Such an explanation of these actions suggests that they can confiscate from everyone they want.
They took 130 dollars from me and they don’t want to explain anything.

Spin Palace Casino Complaints

  • 2 of 24 resolved
  • 4 days avg response
  • 5 days avg complaint life
  • 3,548 USD avg amount

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