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Slotum Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 45 reviews
7.5/10
45 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints

AskGamblers Quick Overview

Editor's View

With fiats and cryptos, dozens of payment methods, thousands of games, a fast-loading site, and a genuine commitment to players and their concerns, Slotum knows how to run a good casino and isn't afraid to show it.

What we like
  • Exceptional selection of payment methods
  • 24/7 live chat
  • Certificate of Trust
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Slotum Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.slotum.com/
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Polish, Russian, Finnish, Japanese, Norwegian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

General Information About Slotum Casino

In our and our players' experience, you can't go wrong with an online casino operated by DAMA N.V., and Slotum Casino is no exception. With a wide array of casino games, including slots, table games, video poker, live dealer games and shows, and a responsive customer support team, players are guaranteed a pleasant experience.

The site serves players from around the world, is available in several languages, including English, Russian, Japanese, and Italian, and carries a licence from the Government of Curacao.

Another testament to the trustworthiness of this gambling platform can be found in numerous Slotum Casino player reviews and the fact that the casino belongs to our prestigious certified casino family.

Read the rest of our casino review to learn more about Slotum.

StallCation

Complaints

Read the complaints other players have left for Slotum Casino. Learn more about complaints.

Show all complaints
Slotum Casino - Waiting a month on update regarding software glitch

Hello. The forum administration and dear readers.

I've been playing in this casino for a long time now, I like the casino,although I'm not very lucky, I'm quite decent in the minus, even the recent withdrawal of 40k does not console me. But this case just "killed" me.

It all happened on August 22.

In my: one of the favorite Slots from Pragmatic play , The magic couldron-enchanted brew-where the maximum x is 5000, at Slotum Casino. ( I have been playing this slot since its release and I know all its mechanics very carefully and well).

So the unicorn bonus falls out and when there are still X symbols on the lines and successfully located (where you can see-a screen - there will be good combinations and the multiplier should grow) I just stop counting the winnings and shows the result.

I will not paint for a long time on the screenshots everything is already visible. There should have been a mega win! In the x 5000 slot. I estimate the damage at a minimum of 35,000 rubles (475USD)( and this is in the most unprofitable positions if it were, but in my case it should have been more).

I turned to the support chat, where I was told to wait. And I'm still waiting for a response from the provider.

Probably it's time for the administration to solve my claim after all and pay the amount of 35,000 rubles that I declared in the claim. (After all, even without a response from the provider, it is clear that in the future there will be very profitable combinations in the slot, and even with a growing multiplier). And I want to note that the amount indicated by me is 35000 rubles. It is still understated (most likely it would be about x5000 boldly). It is not clear at all, then why did I spend my money and catch this bonus (I want to note a rare one), so that now I can sit and correspond and wait, wasting my time?

I believe that the casino administration is not interested in receiving a response from the provider. And does not make proper efforts to solve this situation.

In this situation, I demand immediate compensation (the moral part of the question) for such a long wait. For my time spent, daily correspondence in the chat on this issue,I can't just spend all my time on correspondence, throughout the entire time (No one canceled the work), but I can't leave without daily attention. Plus my wasted nerves. Namely, this is still plus 30k(30,000 rubles)(413.59 USD). It turns out that the motivated part of the claim is, from today: 65,000 rubles (896.12 USD).

I think that the moral part of the claim, in the amount of 30,000 rubles (413.59 USD). It must be paid immediately to my gaming account (naturally without a wager) or my payment method. And in the future, let them hurry the provider, at the expense of receiving an answer. If they need it so much. Everything is clear there anyway!

I want to draw your attention to the following: when the support of the casino told me that they had poisoned the request to the Pragmatic Play provider. I asked them to give me the number of their request (application). I was told that the number does not exist and this is internal information of the casino, which they cannot disclose even to me. Very strange.

I was repeatedly asked to wait, every day they say, wait, wait, wait. Almost a month already, the same thing.

I doubt that Slotum Casino really sent a request to the provider.

There are many screenshots and other evidence available.

I ask you to help in solving this problem.

staus Resolved

Complaint Statistics

Resolved 9
Avg. Amount $ 592
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.5/10 45 reviews

Top reviews from our players

I like the numbers of games they have and the withdraw time is amazing, never had my money in less than an hour on my skrill account. The livechat is also very friendly and they help u when u need them.

Hey friend! Thank you so much for your review, we are loving it. All the best, Your friends at Slotum.

user avatar

Aussie Legal sites are hard 2 find - Slotum Casino offers Most of my favourite game suppliers - most other casinos dont offer. This is one of the fastest payout online casinos with a lot of choice to play, nice slots and other games and for Aussie players are there a lot of providers where we are allowed to play them. The support is very good and likes to help you when you have any questions. I can only recommend this casino as one of the best for the moment. You receive your withdraw normally within 1hour, even in the weekend or night. My favorite casino for the moment. For me sure one of the best casinos this year. The min. deposit is very small, you can deposit already from $10AUD.

Slotum Casino is a great casino- but theres always room for improvement. They could be a little more generous with bonuses and free spins. Sometimes $1 worth of bonus free spins will make you choose one casino over another when depositing.

Hello! Thank you for taking the time to share your experience with us.

user avatar

I try play for fun before playing here in Slotum. I make a deposit to play and I didn't last long because its really boring then I have problem with the welcome bonus when receive it. Some games I play have some problems I cant handle.

I really hate the interface. It is purple, looking girly. Maybe you could change it. Plus d welcome bonus, I didn't got it right as soon as I join this casino. You should give back my money.

Good afternoon! We regret that you had problems with the welcome bonus, you can read all the conditions of the bonuses at the link https://www.slotum.com/promotions. In any case, if you have any questions or difficulties, please contact live chat or email [email protected].

user avatar

Slotum casino is a new casino that was established in 2018. I remember when I visited their website, I saw they were part of the Direx N.V group of casinos. I signed up because I saw they had a great welcome offer of 100% and 100 free spins. The game selection has also significantly increased over the past few months.

Unlike other Direx NV sites, Slotum has a nice white bright type of website. Most Direx NV sites have that dark feel with Black background. This one background is white and just looks better. I signed up to the website and got a few spins but that did not bring me much luck then.

I was about to claim their welcome offer but got distracted with something else. Later that same day I received an email for 100% cash back offer for that specific day. I went to their live chat to confirm about the cashback and they explained the details

Live chat was in available in 30 seconds or less and answered all my questions. Prior to depositing and while I was on line with live chat, I uploaded my docs and aske them to check it. I was verified in less than 30 minutes.

I deposited 25 euros and tried my luck, knowing I am getting every cent back however with a wagering attached to it. I played some Netent and Play N Go and got 1 decent hit on a small bet. After wagering my deposit twice I had about $60 in my account, and I proceeded to withdrawal.

I came to Askgamblers to check some reviews and double check withdrawal time frames. I saw withdrawals are processed in less than 1 hour. To my surprise when leaving the Askgamblers website and checking my email, about 15 minutes later I think, I saw I have been sent money through neteller. I was happy and knew they could be trusted. Ill make more deposits here in future, as I saw they just added Relax gaming and part of that is Push Gaming slots.

Hello! I'm glad to hear about all the positive points you find on our site. We're giving the best we can when it comes to our happy winners and their withdrawals.

user avatar

This is one of the fastest payout online casinos with a lot of choice to play, nice slots and other games and for Belgium players are there a lot off providers where we are allowed to play them. The support is very good and likes to help you when you have any questions. I can only recommend this casino as one of the best for the moment. You receive your withdraw normally within 1hour, even in the weekend or night. My favorite casino for the moment. Keep going like that. Congrats!!! For me sure one of the best casinos this year. The min. deposit is very small, you can deposit already from 10 euro.

For the Belgium players they have no special no deposit bonus. But for me is that no reason to stay away. And sometime you lose the connection with the server but you don't lose your money. I can only say: try this online casino and you will go back the next time. Greetings from belgium.

Hello! Thank you for taking the time to leave feedback about our casino, it is very important for us. We try to do our best to make our players happy. Wish you the greatest day. Your Slotum Team.

user avatar

I really can't find anything good to say about this site. Blackjack has no side bet options like other casinos. The only good thing I can say is the chat is always online.

Stay away from this site the kyc process is hell they will hold your payout reverse it so you can play with it. I submitted all my documents id and everything and bank statement. My best advice is go to a well known reputable casino with alot of players.

Good afternoon! Our casino always carries out payments within a short time. We request your documents in order to avoid the fraud and verify your identity, and also in order the third parties won't be able to take possession of your money. These are the terms of the license. In any case, you can always contact Life Chat or e-mail [email protected], we will be glad to help you.

user avatar

Great choice of games, and great customer service. The best thing in Slotum Casino are the instant withdrawals.
I have played at many online Casinos but Slotum is my favorite so far! I'm here to stay! I would highly recommend it to new players!

Hello! We are glad that you liked our casino. If you have any questions or difficulties, please contact live chat or write to [email protected].

user avatar

Very good selection of games and classic neat UI Direx casino layout. A v. large selection of payment methods and verification was lightning fast...

No good loyalty program...I did close my account because I had a very bad experience with the chat support that insulted me. In fact, he did it so casually that he did not see the damage. When I called it, he said he was being strict...no further comments.

Good afternoon! Thanks for your feedback. We took into account the wishes of our players, recently launched a new VIP program, you can find it at https://www.slotum.com/vip. Best regards.

user avatar

Hello everyone, I am first on this project recently, very interesting casinos, very interesting VIP programs, a lot of games to choose from, interesting enough tournaments in which there is a real chance to take some place and win prizes, bonuses for the first deposit are very good, and cool, it takes a few minutes for your account to be verified, after you make withdrawals, it was very surprising that the withdrawal in a few minutes is a really cool casino, I wonder if there are also VIP managers here for players like other casinos.
In fact, the resource is very cool, I recommend.

In fact, I haven't seen any downsides, so this casino is quite satisfying to me, and I can't really call it a drawback right now, because it's pretty cool.

One of the best casino's I have played at. The game selection is very good, customer service is friendly and helpful. They VIP program and the bonuses are done perfectly and they give you an incentive to keep collecting points and progress further. Verification process is very fast and withdrawing on credit card is very quick.
I have played on many site's but Slotum is by far one of my favorites.

Would be nice to have more of Big time gaming, Novomatic, Thunderkick. This is only to have a bigger variety of games, but there is nothing negative on this site.

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