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Slotum Casino - Request Cannot be Processed

RESOLVED
Complaint Info
Disputed casino Slotum Casino
Reason Declined payment
Amount $ 300
cszwong1987 Western Australia
Posted on December 1, 2020

After doing some research I signed up to this casino and submitted all verification documents and managed to turn my first deposit of $33 into $300 AUD for much needed Christmas money.

Funds were deposited via my bank issued Visa Debit Card and welcome bonus cleared.

Now when I submit my cash out request it keeps getting discarded and chat advises me that they cannot process cash out to my card despite accepting my deposit for it.

The only way they can process a cash out for me is via bank transfer but the minimum is $500 and my request is only for $305 and want me to deposit another $200 to process my cash out.

I don't have this problem at any other online casino - withdrawals to my card are no problem.

At the least if your system has an issue with processing you can initiate the bank transfer cash out method for me for $305 AUD?

Or have I been scammed?
Deposit accepted but cash out not accepted - merchant fraud?

Please help.

Posted on December 3, 2020

Hello!

We are sorry, that you received a negative from playing with us.
But these restrictions apply from emanating bank, not from us.
Therefore, you were informed correctly.
We understand your indignation and disappointment. Our Slotum team believes in a Christmas miracle!
We have credited to your account 500 AUD, and you can withdraw this money. We hope this gift will improve your mood before Christmas.

Best regards, Slotum Casino Team.

AskGamblers
Posted on December 3, 2020

Dear @cszwong1987,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

cszwong1987 Western Australia
Posted on December 4, 2020

Thank you so much.
My faith has been restored and am now a Slotum advocate.

Hopefully the funds will arrive soon.

Merry Christmas!

I will be back.

AskGamblers
Posted on December 7, 2020

Dear @cszwong1987,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

cszwong1987 Western Australia
Posted on December 8, 2020

Thankyou very much
Merry Christmas I will have a good one
Please resolve

AskGamblers
Posted on December 8, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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