Request Cannot be Processed

I made multiple deposits within a 5 day span. Only 3 of the said deposits were credited to my player account. There are multiple deposits that were deducted from my bank account and not credited. I have proof of all the transactions leaving my account. The terms on the site say that funds will be returned within 48 hours and now I am well past that time-frame with no compensation. I want to see some accountability and have returned my funds by now.

I have been trying to withdraw 1100$ from this casino for over two weeks. I have been fully verified. They keep giving me the runaround. First I had to withdraw back to my Visa card. So I submitted all the documents and canceled my withdrawal. I ask why, and they then say I see to do bank transfer. So I submitted all the paperwork and I’ve again, cancelled. I have spoken to chat agents multiple times, and each time I get the same answer. You need to withdraw via card, then when they cancel that, I have to withdraw via bank, and so

On and so forth. I have done everything they have asked and keep getting my withdrawal canceled.

I am waiting for this casino to process my withdrawal of 1,000 Euro since Jun 09 and nothing is happening. Their support offers the usual "be patient" message. Terms and Conditions of Slotum promise a maximum processing time of 3 days. My account is fully verified.

I cannot understand, why some casinos delay their payments to the extent, that one never wants to play here again.

Hello. The forum administration and dear readers.

I've been playing in this casino for a long time now, I like the casino,although I'm not very lucky, I'm quite decent in the minus, even the recent withdrawal of 40k does not console me. But this case just "killed" me.

It all happened on August 22.

In my: one of the favorite Slots from Pragmatic play , The magic couldron-enchanted brew-where the maximum x is 5000, at Slotum Casino. ( I have been playing this slot since its release and I know all its mechanics very carefully and well).

So the unicorn bonus falls out and when there are still X symbols on the lines and successfully located (where you can see-a screen - there will be good combinations and the multiplier should grow) I just stop counting the winnings and shows the result.

I will not paint for a long time on the screenshots everything is already visible. There should have been a mega win! In the x 5000 slot. I estimate the damage at a minimum of 35,000 rubles (475USD)( and this is in the most unprofitable positions if it were, but in my case it should have been more).

I turned to the support chat, where I was told to wait. And I'm still waiting for a response from the provider.

Probably it's time for the administration to solve my claim after all and pay the amount of 35,000 rubles that I declared in the claim. (After all, even without a response from the provider, it is clear that in the future there will be very profitable combinations in the slot, and even with a growing multiplier). And I want to note that the amount indicated by me is 35000 rubles. It is still understated (most likely it would be about x5000 boldly). It is not clear at all, then why did I spend my money and catch this bonus (I want to note a rare one), so that now I can sit and correspond and wait, wasting my time?

I believe that the casino administration is not interested in receiving a response from the provider. And does not make proper efforts to solve this situation.

In this situation, I demand immediate compensation (the moral part of the question) for such a long wait. For my time spent, daily correspondence in the chat on this issue,I can't just spend all my time on correspondence, throughout the entire time (No one canceled the work), but I can't leave without daily attention. Plus my wasted nerves. Namely, this is still plus 30k(30,000 rubles)(413.59 USD). It turns out that the motivated part of the claim is, from today: 65,000 rubles (896.12 USD).

I think that the moral part of the claim, in the amount of 30,000 rubles (413.59 USD). It must be paid immediately to my gaming account (naturally without a wager) or my payment method. And in the future, let them hurry the provider, at the expense of receiving an answer. If they need it so much. Everything is clear there anyway!

I want to draw your attention to the following: when the support of the casino told me that they had poisoned the request to the Pragmatic Play provider. I asked them to give me the number of their request (application). I was told that the number does not exist and this is internal information of the casino, which they cannot disclose even to me. Very strange.

I was repeatedly asked to wait, every day they say, wait, wait, wait. Almost a month already, the same thing.

I doubt that Slotum Casino really sent a request to the provider.

There are many screenshots and other evidence available.

I ask you to help in solving this problem.

Hi AskGamblers Complaint Team,

I have been trying to get some sort of actually response from Slotum support however they are ignoring my emails and support requests from live chat get the generic response of "we cant do anything to speed it up, you have to wait". I have a fully verified account, I have done everything they have asked yet they still will not process a withdrawal even after their website advertises "INSTANT WITHDRAWAL"

I have checked their terms and conditions and there is no mention of a delay to process withdrawals.

I fear I have wasted my money on depositing 9 LTC over the past 2 months. The amount im trying to withdraw is 10 LTC.

After losing streak and depositing a lot of money.. I was lucky enough to make $ 8,500. I asked to withdraw the money but I haven't received the money yet.. The reason rejected from my bank. You have withdrawn money before without problems. I have proof of that. They asked me to make a withdrawal via bank transfer but i don't have this choice in my account There is a screenshot from my account no bank transfer and i send my i ban to them but they reject.. and i don't have any Electronic wallet.

Dear AskGamblers and dear manager of Slotum, please help me withdraw my money.