Slotum Casino - Missing win after game glitch

Hello,

This problem is already being tested, do not worry.
Now to brighten up the expectation, we have added 50 free spins to you.

Still no update. It’s clear from the documents I provided there was an issue. Why did it throw me out of the game upon the big win? Why did it not reflect in the balance. The first win of $733 did however once the second reel spun in it did not show any winnings. This is a clear fraudulent glitch which needs to be made right.

Hello!
Sorry for the delay, we submitted a request to the provider, the answer will be soon.

Dear Slotum Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Slotum keep saying the same thing, ‘we’re looking forward to resolving the complaint’

Well the facts are clearly stated in the game play log and surely you have access to screen shots of the play. I’m struggling to believe anything you have to say now and 5 days is unacceptable. I want my winnings!

Hello!
Sorry for the wait. We are doing our best to give an answer on this issue. As everyone knows, all calculations for the slots occur on the side of the provider. We made a request to the provider, unfortunately it is needed to wait a few days for the answer from the provider.
We have not the slightest desire to delay the answer. As soon as we receive data from the provider, we will immediately give an answer on the current situation.

Thank you for understanding,
Slotum Team.

Hello!

Sorry for the long wait. Since the solution to the issue was not on our side, but on the side of the provider, we also had to look forward to the answer. Tonight we received a response from the provider. It states that the winnings were correct and amounted to $733, which were credited to your account. There shouldn't have been any other symbols, everything worked 100% well. There were no more write-offs or changes, only changes in the balance according to your bets.

Respectfully,
Your Slotum team.

That’s completely false and misleading. Why did it throw me out of the game after the second mermaid reel spun in? Why did the reels not respin after the win? Why when I logged back into the game was there no respin? Why was I told in your chat to clear my cache and the game would resume with balanceS This is a complete fabrication and corrupt answer. There should have been more than $733. I DO NOT accept this answer.

Slotum are being completely dishonest and refuse to pay out the ‘BIG WIN’ they also have no explanation as to why on my winning streak it threw me out and wouldn’t let me back in for 15 minutes (look at the game log). Something sketchy happened. You need to do better Slotum.

Hello,

We made a request to the provider to give evidence that we can share. Since, according to the license, there is information that we cannot transmit to third parties. As soon as the provider gives the relevant evidence, we will immediately provide it to you.

We apologize again for the delay.
Unfortunately, we need to wait for the answer from the provider for a few days.
We are doing our best to speed up this process.

Thank you for understanding,
Your Slotum team.

STILL NO RESOLUTION. This shouldn’t be taking so long. Where is the evidence?

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Slotum Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.