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Slotum Casino - Delayed refund

UNRESOLVED

Complaint Info

Disputed casino

Slotum Casino

Amount

$ 310

Posted on July 16, 2024

I made multiple deposits within a 5 day span. Only 3 of the said deposits were credited to my player account. There are multiple deposits that were deducted from my bank account and not credited. I have proof of all the transactions leaving my account. The terms on the site say that funds will be returned within 48 hours and now I am well past that time-frame with no compensation. I want to see some accountability and have returned my funds by now.

AskGamblers
Posted on July 16, 2024

Dear @Joef213,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on July 20, 2024

Dear Slotum Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.