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Slotum Casino - Multiple discarded withdrawals

RESOLVED

Complaint Info

Disputed casino

Slotum Casino

Amount

$ 500

Bigkc85 Western Australia Message
5 years ago

I have repeatedly had my withdrawal discarded without reason from live chat other than please submit a new cash out request ! All my documents have been approved and see no reason why it hasn’t been processed and is so frustrating and has me doubting whether I’m going to get it at all?????? Ca someone please help me with this situation

5 years ago

Hello!!
There was a technical problem with your cashout.
Your funds are completely safe, there is nothing to worry about.
Our experts are doing everything possible to solve this situation as quickly as possible.
Sorry for the long wait, you are credited with a bonus of 100 free spins, as an apology.

Bigkc85 Western Australia Message
5 years ago

Ok awesome thanks for letting me know!!

5 years ago

Hello BIGKC85

On our side, a withdrawal has been carried out, the funds are on the side of your bank.
Thanks for waiting.

AskGamblers
5 years ago

Dear @Bigkc85,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Bigkc85 Western Australia Message
5 years ago

Hi I’m glad to say that the withdrawal has left my casino account and the customer service redeemed themselves straight away and were very helpful!!! I honestly think this was a once off computing/banking glitch like I was told!! I even received a very nice 100 free spins for the inconvenience!!! Very happy with the result thanks to all involved very much!! Great casino

AskGamblers
5 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.