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Ruby Fortune Casino

Our Rating CasinoRank
6.5/10
CasinoRank
Player Rating 25 reviews
5.4/10
25 reviews
Complaint Response 19 complaints
4 days avg. 19 complaints

AskGamblers Quick Overview

Editor’s View

Ruby Fortune Casino is an online casino that offers slots and table games to its players. The casino features an old-fashioned website, and all the navigation goes through the footer. Only when you sign up will you be able to see the games you can play, but you need to deposit at the registration.

What we like
  • Multiple reputable licences
  • Live chat is open 24/7
  • Live casino games
What we don’t like
  • Live chat is difficult to find
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ruby Fortune Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.rubyfortune.com
Established
2003
Licences
Malta Gaming Authority, Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, French, Greek, Portuguese, Thai, Swedish, Russian, Japanese, Arabic
Casino Type
Instant Play, Mobile, Live Casino

General Information About Ruby Fortune Casino

Ruby Fortune Casino is an online casino that caters to different types of players, from beginners to experts. Established in 2003, the casino is licensed by the Malta Gaming Authority, Alcohol and Gaming Commission of Ontario and Kahnawake Gaming Commission.

To become a member of the casino, you must make an initial deposit of at least €10. While you're at it, you can pick up the welcome bonus. Choose one of the languages listed in the header, and you’re good to go.

To learn all about Ruby Fortune Casino, we recommend you read our expert casino review where we write more about payments, customer service, games and responsible gambling features.

StallCation

Complaints

Read the complaints other players have left for Ruby Fortune Casino. Learn more about complaints.

Show all complaints
Ruby Fortune Casino - Asking for too much verification and document not available

Hi Askgambler,

Before making this complaint I read your step by step i follow all your guidelines but it's to much for me already. I follow everything the casino support wants me to submit I talked to the my bank and gigadat and submitted everything they ask me to submit but. the last thing that's impossible to provide that they are asking is "The proof of your Interac account should depict email address linked to the bank account in your full name." I already submitted an e-statement, confirmation of transaction showing my name in the email, and the email address used in the transaction. i show them also the conversation between gigadat and the bank that they don't have anything to provide in what they ask but if they will be ask for transaction verification they can answer it but they insist for me to provide something that's not available.

This is my second withdrawal that and the first one has no problem so I keep on playing on their site because I prove at my 1st winning that online casino pay. and now this is what's happening I'm losing trust anymore in playing in other sites because of this. I lost already 60k cad but for them to pay 1000cad is very hard. I have all the copies of the requirements i submitted to them and every conversation of my bank and gigadat . it's almost 1½ months I thought I could use that money for my birthday but all it gave me was stress in complying with everything they need. I also have some conversation between me and their support group, but I didn't include it anymore it's only the same redundant conversation of the requirement that they cannot give me any sample of what they are referring to so that I could ask. I just attach the latest requirements that I submitted and you decide if it's not enough to prove my identity. It's always been a delaying tactics for them.its even hard to talk and explain to their support. I really need your help...

Thanks in advance

staus Unresolved
$1000
Ruby Fortune Casino - Refusing to pay

Hi Askgamblers,

I am sending this message to you because I feel I am getting robbed by a casino place, called bayton.

Firstly, I want to talk about bayton’s casinos. I found out about them in askgambler’s site where they offered me big welcome bonuses. So as a pretty active internet gambler I saw a good opportunity to try and use this bonuses as they were offered to me. First I made two 300euros deposits to Spincasino with the welcome bonuses in 4.04.2020 and didn’t won anything. As corona was a big problem and still is, I had plenty of freetime to play these casinos, so I tried another Bayton’s casino, which also had welcome bonuses. At the same day I deposited 2 times 250euros to Rubyfortune, which belongs to Bayton an still won nothing. The third 250e deposition to Ruby gave me an astounding 3382 euro win. Presumably I did all the things the casino asked me to do to get the win to my bank account. So I send the required documents and waited some days without any contact from their behalf. After couple of days I went to the chat to figure out my win’s situation. I was pretty shocked that they needed a photo of my bank account, which needed to include the deposit I made to Rubyfortune, and top of all didn’t send any info, anything that I noticed, to me by any way. I asked that if I could send the bank statement as a screenshot, but it didn’t work. Then I just asked how would they want it, and asked if I could send a photo of my bank statement editing the other unnecessary stuff for my own safety. Then to my shock, the person on the chat got a bit furious and offended me by suggesting me that I was laundrinfg my money or something other criminal stuff just because I asked them If I could send a edited document. Nonetheless I send the required documents and waited approximately a week. In that week I was visiting their live chat and wanted to know the current situation, but they always said the same, ’’please wait for us to contact you via email’’. Okay no huge problem with that, besides the earlier thing what happened with our communication.

After this all, I went to the vhat once again, without any information by their side to ask what was hte current situation. Before that I tried to login to my account, but I couldn’t. I went to the chat and asked what was the situation. I couldn’t believe what they said to me. They said that your account has been banned for life and all your winnings have been confiscated. You can imagine as a student what that news meant for me. I had planned my near future assuming that I would get the money, because I did everything by the book to my mind. Mostly the solution what they proposed to me shocked me the most. They are okay with me losing my money but immediately when I win they ask me to provide documents on many occasions and when I provide them, I have to wait for long time to their response. Then they appeal their actions to some ridiculous assumptions. I have some useful photos of the conversation we had with the chat and some photos of my deposits and winnings, which will hopefully help me somehow. There are some irrelevant pictures there, but hopefully you dont mind.

Best regards, Lasse

staus Unresolved
$3000
Ruby Fortune Casino - Confiscated $13,800 winnings without saying why
I made a few deposits using e check as i have used that method before and had no issues.I won 6,200 and the next day another 7,000 i made my withdrawl. The next day i spoke with support and they congradulated me on my wins and said it would take anywear from 24 to 48 hours to processes and i should see it in my account .Two days later i speak with support again and they tell me everything is still ok i get them to let me put some back into play.I waite a few days later snd still nothing i contact them again .They say that apparently i have money owing to echecks that there was still no issues that they took the money off the top of my wins to clear up everything and that is why it was taking longer then normal .I then put another five hundred into play lost it so i contacted support to ask them to reverse another five hundred. That is when im told that i have no funds avabile that the withdrawl still pending has been forfeited but could not tell me why. they said they would contact me did not receive any response i contact support again this time they tell me that they cant find my pending cash out. After speaking with them for 45 minutes they find it.the support was very confused on what was happning asked me to hold while they made a call to operations when they finnaly returend she said she was unsure of the reason that she was only doing her job and telling me what they told her to say .she told me that 13,800 has been confiscated and that she was sorry that i was experiencing with thr casino. I asked to speak to someone else and then put on hold again for another twenty minutes .support finnaly came back and told me they think its due to echeck and the funds i went immediately to my on line banking to make sure it was not on my end of things. It was all good on my end everything went threw i contacted support again and told them i can provide any documents thats needed i was then told. That there dissision was final and that they were sorry i want what i rightfully won from them now i go on to my account and it says withdrawl successful but nothing in my account My total win for withdrawl was 13,800 i would like this resolved if possable or pointed in the direction i need to be to file a complante .hope you can help
staus Unresolved
$13800

Complaint Statistics

Resolved 4
Avg. Amount $ 3,232
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Player rating
5.4/10 25 reviews

Top reviews from our players

Great games, great communication. Withdrawn $3000 from here no problems. Thank you Ruby Fortune.

Haha - don’t get fooled by the girly website of this casino. This pink themed casino offers the best of Microgaming! I played a few times at this casino. I deposited and made a mistake of taking the bonus. I didn’t know about the 50x wager requirement. But other than that, this is one of the best. I was able to meet the wager requirement fast because I play only slots. He withdrawal process went smoothly and that matters the most.

I had a problem with Ruby Fortune when I asked to withdraw £800, they did anything to put off paying out even after sending my documents. They eventually paid out three weeks later after I had my documents signed by a solicitor for verification.

One fine day I got a email from Ruby Fortune casino with 20 Break da Bank Again freespins! Only 10 lines 0.01 eurocent per spin, I got about 2 euro and I do not know how, but in a couple of hours I won about 300. I request cash out and they pay me 100 euro, cos I'm no deposit there. I got my winnings pretty fast with no problem. Its my experience with Ruby Fortune. I was lucky!

Ruby Fortune Casino is another of Micro Gaming’s finest so you can imagine how excited I was when I had an email saying they had a deposit promotion on at the moment. For all new players who register an account with them they are giving away 20 free spins on the slot machine 'Cashapiller'. For all those players who are already familiar with Micro Gaming casinos you will know 'Cashapiller' is a 100 line slot with a minimum bet per line of 1p/£1 a spin, making 20 free spins £20! IN order to receive the free spins though you do have to download their software you cannot claim them on their instant flash player. Normally the option to 'download' is on their home page, I couldn’t find it anywhere it took me ages! Quite frustrating actually. Finally found it under 'slots' and there link is there in the corner. Maybe it was just me having a blonde moment.

Anyway I registered my account, and as soon as I launched the casino I was greeted with a pop up box saying my free spins had been credited for me and were ready to play. In very small writing underneath were a few bullet points, one stood out to me as if it had a magnifying glass over it *20 Fee Spins a a minimum of 1 active pay line/1 coin 1p per line! I knew there was going to be a catch somewhere with such a high payout a lot like Cashapiller. So my 20 free spins had just 1 line active with 1p per line so in total I was getting the spin equivalent of 2p! I won total amount of 24p, and this was just from 1 spin actually the remaining 19 spins I won 0. What I don’t get and what my gripe is about this offer is, Micro Gaming say they provide new customers with these no deposit offers in order for them to get a feel of their casino, get to know their games and feel safe there before making a deposit. Its supposed to entice you into the casino and by playing with free money should enjoy your gaming session and be able develop an objective opinion about the site. How is this possible with 1 active pay line lol??? Beats me. I spent my winnings on activating 24 lines out of the 100 on Cashapiller but didn’t win surprise surprise.

I know I have just slated this offer but that aside, the actual slot 'Cashapiller' if you get the opportunity to play it has such good potential. The reels are filled with stacked wilds and if you can get these on the first two reels you are laughing, it will be out very generously and even better if you manage to get the bonus free spins. It does cost a lot at a minimum of £1 a spin and it really is hit and miss here, you will either win big or loose a great deal....no in-between with this one.

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