Cassino Ruby Fortune

Nothing, they are robbers. They have stolen my money and are not following responsible gaming rules. Stealing should be clear-up-case for MGA to remove their license.

They are stealing money from players / not following responsible gaming rules.

First of all, they masquarede as a paynplay casino (Trustly deposit). I made a deposit, after which I was added a bonus even though I clicked on "No thanks". After waiting an hour in live chat, I was able to remove the bonus. However, after that, I was blocked out with my deposit still there. I asked why, and I had self-excluded from their sister site. I thought OK, no problem, just refund my deposit via Trustly. Turns out, they are NOT paynplay casino and they don't even have an option to withdraw via Trustly.

They asked me to send them documents, which I did on 1 Apr 2025. It has now been 20 days, and the refund has still not returned to my bank account. I asked this on their live chat today, and they straight up lied I haven't sent everything required. They asked me to resend exact same message, which I did.

A simple refund should be handled within minutes. If this is not possible, they promise 48 hours to verify the player after documents are sent. It has now been 20 days, no messages from them, nothing. So, they have stolen my money.

PS. What worries me most is the fact I even contacted MGA over this matter. MGA's reply was that they don't handle such cases, and I should contact legal advice. If stealing isn't enough for MGA to delete their license, what is the point of MGA?

Nothing much actually, I never really have any huge issues with this casino, just that the bonuses they have are usually sticky bonuses which you have to wager together with your balance. However you can always cancel the bonus should you feel that it is not worth it. Another thing is probably lack of no deposit bonus or promotions going on in this casino.

I love ruby fortune I have no complaints about them except need better promotions😍. I have been with then since 2014 and won here n there and won a huge jackpot of 40,000.00 there was no issues paying me it took two days to hit my bank. I would recommend it to anyone, there online chat is friendly and understanding and very helpful. Thanks Ruby Fortune for a chance to be happy.

I don't like the way they hold the amount and come up with excuses. 48 hours hold and processing and if it's weekend it will take almost a week. This is way to tease people to reverse the funds and lose it. I find it dishonest.

I love playing at Ruby Fortune! The game selection is great and they play without any issues. I have always received my withdrawal from this casino and always very quickly (usually in my bank within 72 hours of request)

There is a minimum processing time of 24-hours which makes it super easy to reverse your winnings.

Pretty nice layout and very easy to navigate. But that is about it..

Lags, poor promotion and ESPECIALLY:
Tons of SMS + emails and it is not even possible to get deleted from their registers.

Withdrew $5250 first time ever on a Sunday received it on Tuesday night. Was hesitant but very happy.

Not enough emails about paymentsbtook me to notify them that for my withdrawal notice to come

Sometimes there nice and give the right information and generous.

last convo i had, they keep changing the subject and avoiding my question and gave the wrong amount iv deposited, iv deposited alot more than they said, not professional at all. BTW palace group you can delete this if you wish but il be posting it not only on this site thanks

Welcome to Casino Support Australia , KendalB will be right with you.

kendalb7:11 p.m.
Hi there, how are you today?

7:12 p.m.visitor
hey good thanks yourself?just wonering if you can add some free bonus atm

kendalb7:12 p.m.
Please can you confirm your username and casino name?

kendalb7:12 p.m.
I am well thanks

7:12 p.m.visitor
frfr0088402867 ruby fortune

kendalb7:13 p.m.
Thank you

kendalb7:13 p.m.
Please allow me a few moments to review your account

kendalb7:14 p.m.
I have reviewed your casino account for you and as much as I would love to add a bonus, at this stage, I am unable to credit any bonuses since you do still have your Deal a Day deposit offer available of 40% up to unlimited

kendalb7:14 p.m.
However, you need to CLAIM the daily deal first

7:15 p.m.visitor
what about my spin palace account?

7:15 p.m.visitor
tspr0088832263

7:16 p.m.visitor
yous were alot better in the past with free bonuses when i asked, its as if i have a bad name for myself on my account and yous dont treat me that well

kendalb7:17 p.m.
It is all dependant on whether or not you deposit

7:17 p.m.visitor
i deposited over $2000 in the last 3 weeks

7:18 p.m.visitor
and when i asked to see if i could get a free bonuys i got a $5 then a $10

7:18 p.m.visitor
i know i was matched 25%-100% on some deposits but still

kendalb7:19 p.m.
You have not deposited since the 22nd of June

7:19 p.m.visitor
i wonder why lol

7:19 p.m.visitor
5 and 10 dollar reily makes me want to deposit

kendalb7:20 p.m.
You have deposited exactly $1170 over the last 60 days and received $1034.75 in bonuses back

7:21 p.m.visitor
what about my spin palace account, and what about the last 5 months

kendalb7:21 p.m.
You asked me about a bonus for Ruby Fortune- so this the account that I am reviewing.

7:22 p.m.visitor
ok so what about spin palace? and how much have i deposited in both account in the last 5 months

kendalb7:22 p.m.
I will have a look

kendalb7:24 p.m.
In the last 90 days you have deposited $310 dollars in your Spin Palace account and received $308.83 in bonuses.

7:24 p.m.visitor
you are not provideing the right information on both accounts

7:24 p.m.visitor
and i asked the last 5 months

kendalb7:24 p.m.
Our information is very accurate.

7:25 p.m.visitor
i deposited over 2 k in total the other week only

7:25 p.m.visitor
so its deffintly not correct

7:25 p.m.visitor
and i asked the last 5 moths

kendalb7:26 p.m.
I have reviewed your spin palace account and you do not have any free credits at this time but you do have the Tuesday daily deal of 30% match up to unlimited which you still need to CLAIM in your lobby.

7:27 p.m.visitor
ok, but im still waiting on the answer to my question

7:27 p.m.visitor
in the last 5 months how much have i deposited in both my ruby fortune and spin palace account

7:27 p.m.visitor
????

kendalb7:29 p.m.
Please could you give me a moment- we are overloaded at present- I am trying to get that for you

7:29 p.m.visitor
ok

kendalb7:31 p.m.
If you have access to the download version of the casino- you can look under "my account" and then under "My transaction History" you can see it for yourself.

kendalb7:31 p.m.
Is there anything else I can assist you with?

7:31 p.m.visitor
im asking you as i have trouble using that feature

kendalb7:32 p.m.
The system actually does not allow us to access that far back for security reasons

kendalb7:32 p.m.
Is there anything else I can help you with?

7:32 p.m.visitor
i would like to know pleae, and they have helped me before go further back

7:33 p.m.visitor
how much have i deposited over the last 5 months??>?

kendalb7:33 p.m.
You can access it on your side. If you are truly having a technical issue then I will escalate it to operations and we will sort it out on your account.

kendalb7:33 p.m.
The system only allows us to go 3 months back

kendalb7:33 p.m.
Now is there anything else I can help you with?

7:34 p.m.visitor
how much in the last 90 days have i deposited over ruby fortune and spin palace?

7:34 p.m.visitor
can you stop trying to get rid of me until we resolve this issue please

kendalb7:34 p.m.
I do NOT have access to more than 3 months

7:35 p.m.visitor
7:34 p.m.visitor how much in the last 90 days have i deposited over ruby fortune and spin palace?

kendalb7:35 p.m.
There is nothing more I can do from my side

kendalb7:35 p.m.
You can access it from your side- as explained above

7:35 p.m.visitor
im asking you

7:35 p.m.visitor
should be around $100,000

kendalb7:35 p.m.
I cannot help you with that as I do not have access to it.

7:36 p.m.visitor
right il copy paste this in review section to show how helpfull and nice youv been

I made a minimum deposit 20$ and won 370 in an hour. Withdrawal took 4 days without any difficulties and problems.
Costumer service is very friendly and helpful.

50x wager is kinda hard but sometimes it encourages you to win more;
Too many near big win misses.

Good micogaming games, but micorogaming games get boring. They will email if the winnings are in the bank, I managed to cashout $1100.00 but that came with a price.

Won $1100.00 couple days later my bank got unauthorized hits from swift voucher, they took $20 then another 20 last one was $40 I did not know about. I checked my transaction history I should have had $80 in my balance only to find out zero balance. I have yet to receive an email from swift voucher about unauthorized purchases. I found out why Canadian bank don't allow clients to make a deposit on a online casinos. Stay away from Palace Group casinos.