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Ruby Fortune Casino - After approving my documents, they blocked the account

UNRESOLVED

Complaint Info

Disputed casino

Ruby Fortune Casino

Amount

$ 252

Posted on August 6, 2018

I registered at Ruby Fortune Casino, made a deposit and received 1st deposit bonus. I played different games and won 252$. After that I completed wagering requirements and requested withdrawal.
I played within the framework of bonus conditions. My bet was less than the max bet allowed by general terms and conditions.
They asked me to verify my account. I sent my documents and they were approved, and I requested withdrawal again. Next day I received an email that they want certified copies by notary. I sent. And few days later I received an emai from Ruby Fortune Banking Team that certified copies were approved. I requested withdrawal again. 10 days later Ruby Fortune Casino took my winnings and blocked my account.

Ruby Fortune Casino Complaints

  • 4 of 19 resolved
  • 4 days avg response
  • 1 week avg complaint life
  • 3,232 USD avg amount

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