Ruby Fortune Casino - Management review account closure

UNRESOLVED

Complaint Info

Disputed casino

Ruby Fortune Casino

Reason

Account closure

Amount

$ 10

daddy2450 British Columbia Message

I made a deposit of $10 and got a $19 bonus. I think i had maybe one spin on a slot and my account or compter started freezing so I rebooted my computer. I attempted to login and couldn't. The only error message was the username or password were incorrect. I clicked forgot my password and entered my username. The site told me it sent me a password reset email. I waited, the email never came so I went to chat. The chat support agent had me verify everything which i did. Then he told me management reviewed my account and decided to close my account. I asked about my money I deposited. I was told that since my balance is below $50, I wasnt getting my mnoney back. The account was barely an hour old. The deposit had been done within the previous 20 minutes.

AskGamblers

Dear Ruby Fortune Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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