Ruby Fortune Casino

Nothing much actually, I never really have any huge issues with this casino, just that the bonuses they have are usually sticky bonuses which you have to wager together with your balance. However you can always cancel the bonus should you feel that it is not worth it. Another thing is probably lack of no deposit bonus or promotions going on in this casino.

I love ruby fortune I have no complaints about them except need better promotions😍. I have been with then since 2014 and won here n there and won a huge jackpot of 40,000.00 there was no issues paying me it took two days to hit my bank. I would recommend it to anyone, there online chat is friendly and understanding and very helpful. Thanks Ruby Fortune for a chance to be happy.

I don't like the way they hold the amount and come up with excuses. 48 hours hold and processing and if it's weekend it will take almost a week. This is way to tease people to reverse the funds and lose it. I find it dishonest.

I love playing at Ruby Fortune! The game selection is great and they play without any issues. I have always received my withdrawal from this casino and always very quickly (usually in my bank within 72 hours of request)

There is a minimum processing time of 24-hours which makes it super easy to reverse your winnings.

Pretty nice layout and very easy to navigate. But that is about it..

Lags, poor promotion and ESPECIALLY:
Tons of SMS + emails and it is not even possible to get deleted from their registers.

Withdrew $5250 first time ever on a Sunday received it on Tuesday night. Was hesitant but very happy.

Not enough emails about paymentsbtook me to notify them that for my withdrawal notice to come

Sometimes there nice and give the right information and generous.

last convo i had, they keep changing the subject and avoiding my question and gave the wrong amount iv deposited, iv deposited alot more than they said, not professional at all. BTW palace group you can delete this if you wish but il be posting it not only on this site thanks

Welcome to Casino Support Australia , KendalB will be right with you.

kendalb7:11 p.m.
Hi there, how are you today?

7:12 p.m.visitor
hey good thanks yourself?just wonering if you can add some free bonus atm

kendalb7:12 p.m.
Please can you confirm your username and casino name?

kendalb7:12 p.m.
I am well thanks

7:12 p.m.visitor
frfr0088402867 ruby fortune

kendalb7:13 p.m.
Thank you

kendalb7:13 p.m.
Please allow me a few moments to review your account

kendalb7:14 p.m.
I have reviewed your casino account for you and as much as I would love to add a bonus, at this stage, I am unable to credit any bonuses since you do still have your Deal a Day deposit offer available of 40% up to unlimited

kendalb7:14 p.m.
However, you need to CLAIM the daily deal first

7:15 p.m.visitor
what about my spin palace account?

7:15 p.m.visitor
tspr0088832263

7:16 p.m.visitor
yous were alot better in the past with free bonuses when i asked, its as if i have a bad name for myself on my account and yous dont treat me that well

kendalb7:17 p.m.
It is all dependant on whether or not you deposit

7:17 p.m.visitor
i deposited over $2000 in the last 3 weeks

7:18 p.m.visitor
and when i asked to see if i could get a free bonuys i got a $5 then a $10

7:18 p.m.visitor
i know i was matched 25%-100% on some deposits but still

kendalb7:19 p.m.
You have not deposited since the 22nd of June

7:19 p.m.visitor
i wonder why lol

7:19 p.m.visitor
5 and 10 dollar reily makes me want to deposit

kendalb7:20 p.m.
You have deposited exactly $1170 over the last 60 days and received $1034.75 in bonuses back

7:21 p.m.visitor
what about my spin palace account, and what about the last 5 months

kendalb7:21 p.m.
You asked me about a bonus for Ruby Fortune- so this the account that I am reviewing.

7:22 p.m.visitor
ok so what about spin palace? and how much have i deposited in both account in the last 5 months

kendalb7:22 p.m.
I will have a look

kendalb7:24 p.m.
In the last 90 days you have deposited $310 dollars in your Spin Palace account and received $308.83 in bonuses.

7:24 p.m.visitor
you are not provideing the right information on both accounts

7:24 p.m.visitor
and i asked the last 5 months

kendalb7:24 p.m.
Our information is very accurate.

7:25 p.m.visitor
i deposited over 2 k in total the other week only

7:25 p.m.visitor
so its deffintly not correct

7:25 p.m.visitor
and i asked the last 5 moths

kendalb7:26 p.m.
I have reviewed your spin palace account and you do not have any free credits at this time but you do have the Tuesday daily deal of 30% match up to unlimited which you still need to CLAIM in your lobby.

7:27 p.m.visitor
ok, but im still waiting on the answer to my question

7:27 p.m.visitor
in the last 5 months how much have i deposited in both my ruby fortune and spin palace account

7:27 p.m.visitor
????

kendalb7:29 p.m.
Please could you give me a moment- we are overloaded at present- I am trying to get that for you

7:29 p.m.visitor
ok

kendalb7:31 p.m.
If you have access to the download version of the casino- you can look under "my account" and then under "My transaction History" you can see it for yourself.

kendalb7:31 p.m.
Is there anything else I can assist you with?

7:31 p.m.visitor
im asking you as i have trouble using that feature

kendalb7:32 p.m.
The system actually does not allow us to access that far back for security reasons

kendalb7:32 p.m.
Is there anything else I can help you with?

7:32 p.m.visitor
i would like to know pleae, and they have helped me before go further back

7:33 p.m.visitor
how much have i deposited over the last 5 months??>?

kendalb7:33 p.m.
You can access it on your side. If you are truly having a technical issue then I will escalate it to operations and we will sort it out on your account.

kendalb7:33 p.m.
The system only allows us to go 3 months back

kendalb7:33 p.m.
Now is there anything else I can help you with?

7:34 p.m.visitor
how much in the last 90 days have i deposited over ruby fortune and spin palace?

7:34 p.m.visitor
can you stop trying to get rid of me until we resolve this issue please

kendalb7:34 p.m.
I do NOT have access to more than 3 months

7:35 p.m.visitor
7:34 p.m.visitor how much in the last 90 days have i deposited over ruby fortune and spin palace?

kendalb7:35 p.m.
There is nothing more I can do from my side

kendalb7:35 p.m.
You can access it from your side- as explained above

7:35 p.m.visitor
im asking you

7:35 p.m.visitor
should be around $100,000

kendalb7:35 p.m.
I cannot help you with that as I do not have access to it.

7:36 p.m.visitor
right il copy paste this in review section to show how helpfull and nice youv been

I made a minimum deposit 20$ and won 370 in an hour. Withdrawal took 4 days without any difficulties and problems.
Costumer service is very friendly and helpful.

50x wager is kinda hard but sometimes it encourages you to win more;
Too many near big win misses.

Good micogaming games, but micorogaming games get boring. They will email if the winnings are in the bank, I managed to cashout $1100.00 but that came with a price.

Won $1100.00 couple days later my bank got unauthorized hits from swift voucher, they took $20 then another 20 last one was $40 I did not know about. I checked my transaction history I should have had $80 in my balance only to find out zero balance. I have yet to receive an email from swift voucher about unauthorized purchases. I found out why Canadian bank don't allow clients to make a deposit on a online casinos. Stay away from Palace Group casinos.

I also had a issue of money coming off my credit card without my knowledge!!!!! Called them the rep said it's probably just a different billing date! Thier fraud department said its a different billing date also! Called my card company and they said no that's the billing date Not 2 days later !!! Be careful something is up with thier system and they won't help you or check into it ! I'm in contact with ppl to help on this matter

This company has failed to return my funds that was used on their gaming machines without my consent. I highly recommend not to fall victim to this company and should you have any deiputes with regard to this company, please dont hesitate to contact me as I am in the process of filing legal proceedings with these outrageous aliens.

I won a pretty significant amount of money at this casino, and it was paid without any hassles. Not the fastest payout,
but it was within a few days. They have my favourite Microgaming slots and frequent decent bonuses. Rewards program offered.

Maybe some other software providers would be nice, but this is really a nit. I had a great experience here.

Ruby Fortune casino at first glance, nothing special, as so far we have not seen in the world of online gambling. However, when a little better learn what sets them apart from others, you'll understand why I opted for this "ruby" casino. I remember when I started with Live Casino games, at that time it was a new experience for me, because I did not give too much importance live versions of popular table games. Although, games with real dealers are the main advantage and pride from Ruby Fortune Casino, there is much more than live gambling, with a large selection of slots, prizes and games, and many more interesting things. I would not mention the general facts, I would just mention that the casino operates under license from Malta, that means Ruby Fortune Casino is open to players from many countries but most websites.

Although we in Europe do not have a problem with the registration process in many casinos, it should be regulated so that players from around the world can enjoy, in such reputable gambling houses. I say this because of the fact that many companies close the doors for players in the United States. My first deposit here was almost minimal, and I quickly lost it. It was not so long ago, but I'm so fast out of the game, I'd rather forget. The last deposit was much more successful, and from it I was able to pay € 60. The payments are a little slower and it's only objection to the work of the casino. Customer support is correct, although some of my friends say it is very slow. I quickly got the answers to my questions, but I did not say that and they can sometimes "fall asleep", when you need them.

With the recent deposit of 30 €, I could do a lot, but my selfishness again brought me back to reality. When I speak of selfishness, I think about the game with a single slot machine, until the loss of large amount in one day. I was playing Lost Vegas and from the initial € 30, I managed to raise my bank to 90 €. Rather then take a break I continued to play and ruined all that I have ever made. I lost about 50 € for a little over an hour and there I stopped. Payout I waited 4 working days, but the money was in my account entirely. As I wrote, would speed up the time waiting to withdraw and the rest would not change anything. I want to say, in every casino you can find something that does not suit you as a player. In this casino have no complaints, except for the above, I would only add that in addition to Lost Vegas slot machines, I'm playing here and the following slots: Tarzan, Dragonz and Sun Tide.

Great games. Fast hassle free withdrawals. I would definitely recommend this casino.

When u play non download version I would like to see the page updated a bit.

Site is amazing - I was playing earlier in the week and currently have on withdrawal $17,500 pending document review. I've sent in my utility bill, credit card, drivers license and now passport. I've been told the utility bill has been approved but I blacked out the document number on my passport the first time and have now sent another copy last night.

Eagerly awaiting my payout - hopefully it is forthcoming - if not I'll post back and let you know.

Nothing so far, everything is going smoothly. I'll be sure to post back if there's anything negative.

I was stalked by sms once a week. Went to customer service cause I hate it when they sent you sms to seduce. He Told me he closed account and it could take up up to two weeks not getting text messages!! Now I get them every day!!!!!!! I disspice this casino!

This is a good honest casino with good solid, if somewhat boring, games. Highly recommended if other casinos have let you down.

Fantastic bonus offers - every deposit is just about eligible. No crazy play restrictions and straight forward membership points system.

Please add some Net Ent games Ruby Fortune!! Microgaming games all look the same after a while.

This casino is positively a waste of money! And its staff are positively pathetic!!

Ruby Fortune? I think I should be really be called Ruby Ripoff. They enjoy taking your money but when it's time for them to payout they continually tell you have and to check with your bank because there must be a problem!
Refusing to Pay $450

Not great. Gives you a little then takes it all back fast and more. It freezes a lot and gives you errors too often. Sketchy Bad experience.

Great games, great communication. Withdrawn $3000 from here no problems. Thank you Ruby Fortune.

Haha - don’t get fooled by the girly website of this casino. This pink themed casino offers the best of Microgaming! I played a few times at this casino. I deposited and made a mistake of taking the bonus. I didn’t know about the 50x wager requirement. But other than that, this is one of the best. I was able to meet the wager requirement fast because I play only slots. He withdrawal process went smoothly and that matters the most.