Hi, I played secrets of atlantis game on ruby fortune casino on 28.3.2020. I played the game using my welcome bonus, and after playing the required amount, I chose to withdraw my winnings.
For two weeks they delayed the process by requesting different documents and then taking about a week to look at each document. After all that, they one sidedly informed me that my account is locked, and that they wont pay my winnings. They didnt give me any reason as to why my account was locked, and they really dont have any valid ones, as I played the welcome bonus according to their rules.
Their chat agents have been dodging all my questions, and they dont want to help in any way.
Complaint Info
Ruby Fortune Casino Complaints
- 3 of 17 resolved
- 4 days avg response
- 1 week avg complaint life
- 3,554 USD avg amount
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Unresolved
Ruby Fortune Casino - Asking for too much verification and document not available
$1,000
Unresolved
Ruby Fortune Casino - Asking for too much verification and document not available
Hi Askgambler,Before making this complaint I read your step by step i follow all your guidelines but it's to much for me already. I follow everything ...
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Unresolved
Ruby Fortune Casino - Ruby fortune taking forever to pay Been a month since I withdrawn
$12,500
Unresolved
Ruby Fortune Casino - Ruby fortune taking forever to pay Been a month since I withdrawn
Hi there. I been playing ruby fortune for a bit now. And I won 12500 from the slots. Now long story short I was told many many times that my withdrawl ...
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Unresolved
Ruby Fortune Casino - Funds went to wrong email
$1,500
Unresolved
Ruby Fortune Casino - Funds went to wrong email
Hello about 1 month ago I won $1,500 from Ruby Fortune Casino I selected my email from a list of as my method for withdrawl. within 24 hours I ...
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Unresolved
Ruby Fortune Casino - Refusing to pay
$3,000
Unresolved
Ruby Fortune Casino - Refusing to pay
Hi Askgamblers, I am sending this message to you because I feel I am getting robbed by a casino place, called bayton.Firstly, I want to talk about ...
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