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Ruby Fortune Casino - Delayed Withdrawal with no confirmation date provided


Complaint Info

Disputed casino

Ruby Fortune Casino


$ 1324.48

Posted on December 15, 2022

I have been a AskGamblers community member for a very long time and would not reach out to them unless there was an issue which I could not resolve on my own. I played at Ruby Fortune Casino and was lucky enough to win some money and made a withdrawal on Friday December 2, 2022. My account was already fully verified prior to me playing. The withdrawal amounts were for $1093.72 and $230.76 CAD. Understanding that withdrawals are not processed over the weekend and must be reviewed, I contacted casino support on Friday December 9 at 6am and was told by Chantelle that the withdrawals were both approved and the payments would be in my bank account via Interac E-Transfer within 1-3 business days. Today is December 14 and when I contacted casino support, the agent said the withdrawals were both approved but there is no firm release date available. I am frustrated with this experience and would like to know when I will be receiving my withdrawals. The T&C states that withdrawals are processed after 24 hours, except on weekends, and this is 8 business days since I requested the withdrawals. Please help, thank you

Posted on December 15, 2022

Good morning AskGamblers Team, I wanted to notify you that I have just received an Interac e-Transfer transaction email at 7:10am and it appears that the withdrawal is now in the process of being completed. Thank you

Posted on December 15, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ruby Fortune Casino Complaints

  • 4 of 19 resolved
  • 4 days avg response
  • 1 week avg complaint life
  • 3,232 USD avg amount

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