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Blacklisted

QBCasino Casino is a brand operated under the QBCasino Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behaviour.

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QBCasino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 7 reviews
7/10
7 reviews
Complaint Response 8 complaints
4 days avg. 8 complaints
What we like
  • Instant play
  • Mobile friendly
  • Multiple platform providers
  • Proven Fair
  • Live chat open 24/7
What we don’t like
  • Lacks a more regulated license
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


QBCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.qbcasino.com
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, Norwegian, Russian
Casino Type
Instant Play, Mobile, Crypto Casino

QBCasino is an online casino where members have access to a range of games like video slots, table games and video pokers. Members can enjoy titles from multiple platform providers which include NetEnt, Microgaming, Play’n GO, Thunderkick, Pragmatic Play and others. The site can be reached in several languages and can be played instantly or on the go. QBCasino is licensed and regulated and under the laws of Curacao.

Restricted Country and Territories

Unfortunately, there are some country restrictions here. These include players from Cyprus, Guam, Spain, Great Britain, France and the United States. The full list of restricted countries can be found by using the drop-down menu on the right-hand side of the screen.

Virtual Games

Players can enjoy video slots here from some of the most popular names in the industry like NetEnt, Microgaming, Play’n GO and Thunderkick. Games can be filtered by provider to make it easier to browse or members can use the in-built search engine. Games include Cherry Fiesta Slot, Twin Spin SlotViking Runecraft Slot and Zoom Slot.

Table games can also be enjoyed here with a selection of card and roulette variants. Tables have variable betting limits to suit all and include Pontoon, Blackjack Surrender and European Roulette.

Those who prefer video pokers can also enjoy a dedicated section containing several variants of the game like 10’s or Better, Jacks or Better and Kings or Better.

Live Casino

Players who enjoy engaging in live games can do so at QBCasino's live casino. The casino's offer of live games includes live blackjack and live roulette.

Mobile Gaming

Players who prefer gaming on the go can also access the mobile version of the site through a smartphone or tablet device.

Support

There is a live chat service available which is open 24/7. In addition, players needing assistance can use the casino's online contact form.

Security and Fairness

The casino protects players personal and financial transactions with the use of SSL encryption and industry standard firewalls.

A random number generator is also used and tested to ensure games are fair and random.

StallCation

Complaints

Read the complaints other players have left for QBCasino. Learn more about complaints.

Show all complaints
QBCasino - Delays payment from Welcome Bonus winnings

Dear Askgamblers-Team,

Dear QBCasino,

My name is Martin < surname removed > and I opened an account on QBCasino on October 16.

I saw the casino was rated well, had good recensions and thought I' d give it a try.

Also the brand 'direx' which seems quite big and with multiple casinos gave me a good feeling about it.

I registered, fully verified my documents on october 16th (THE SAME DAY!) and started playing the nice welcome offer when I had some time on october 19th.

I deposited 80€ via skrill using bonus code CHOSEN playing bust the bank with 4,80€/spin and won 230€ which I got instantly.

My first impression was superb and i was looking forward to being a lifelong customer.

I lost the second bonus THOR when I deposited 100€ and thought I' d try one more time, this time using the next bonus code FREYA, getting a nice 100% bonus on top of my third deposit of 100€.

All times playing bust the bank which is not prohibited in terms, always playing 4,80€/spin, well under their 5€ Maxbet in their terms.

However, on this third welcome bonus I managed to spin it up to over 5000€ in winnings!

I was very happy and had a great evening with a bottle of whine, having found my new favourite casino.


On October 20th I got this mail:

'Dear Martin < surname removed >,

It is a great pleasure for Qb Casino to have customers like you. Thank you very much for registering qbcasino.com

Security service wants you to go through an identity check.

In order to pass the verification, please upload photos of the documents in your account:

* selfies with passport in hand.

Our support team is available 24/7 and is always ready to answer all your questions.

Best regards,

QB Casino Team'


I did as requested the same day and uploaded the selfie. It hasn' t been approved since.

I deposited another 100€ not to 'touch' my winnings and tried my luck again on candy dreams and with small bets, but didnt win anything.

I requested a withdrawal of 750€ since QB doesn' t let you withdraw more than 1000€ via e-wallets and went to bed, expecting to get my money within 24hrs just as their house terms suggest.

The next day I wondered that nothing had happened but didn' t think more about it, depositing another 50€ playing copy cats neither losing nor winning. On October 28th I deposited another 25€, discarded my withdrawal and played a bit and on October 30th I deposited another 50, both times playing candy dreams, butterfly staxx and gonzos quest, all games not on the list of prohibited games in the bonus terms.

I requested a withdrawal of 800€ and didn' t think of it any longer.

On November 4th (!) I got a bit uncomfortable waiting so long for so little money and went on to contact live chat.

This is when I really felt unease and my warning bells went on!

This is the transcript of my chat with QB-Support from 04.11.2018:


'Chat started

Martin < surname removed >: hi, why does my withdrawal take so long? greetings martin

Andy joined the chat

Andy: We are glad to welcome you to our casino.

Martin < surname removed >: thank you

Andy: Write your e-mail whose you used for registration, please.

Martin < surname removed >: < email removed >

Andy: At the moment, there are technical difficulties with processing withdrawal requests. Once everything is fine, we will process your withdrawal request.

Martin < surname removed >: ok, how long do you think this will take ?

Andy: Unfortunately I can not say for sure.

Martin < surname removed >: thanks for the information

Andy: We apologize for any inconvenience.

Martin < surname removed >: e-wallet withdrawals should be done in 24hrs you know that? its written in your casino rules

Andy: That's right. But at the moment there are difficulties with withdrawals.'


This for me is an absolute No-Go, ridiculously embarrassing statement and I hereby want to ask Askgamblers for their help as well as warn all players not to play on QBCasino. Letting a NEW player wait two weeks for some money he legitly won on a casino is absolutely frustrating and a bad image for all casinos.

I have screenshotted absolutely EVERYTHING and have no problem whatsoever to take this where it has to be taken.

5000€ is a tiny part in the casino industry, for a retarded gambler as well as any casino that considers itself at least a slight bit of serious and professional.


Thanks AskGamblers for your help,

although I don' t expect any answer from QB which, although it' s direx, seems to be a scam overall.

Greetings Martin < surname removed >

staus Unresolved
€5000
QBCasino - Delayed withdrawal
I put on a payout on September 20, 2013 42 000 rub = 636 $. In the chat I was told that the withdrawal of money takes up to 24 hours, and the rules are also written! But the money has not been withdrawn, the account has been verified completely, nothing is said in the chat, and the reasons do not explain! Chat started on 21 Sep 2018, 04:59 AM (GMT + 0) (04:59:06) *** Anton G joined the chat *** (04:59:06) Anton G: Payment (04:59:09) *** Roberto joined the chat *** (04:59:43) Anton G: Hello! Can I know when the payment will be made? The days have already passed (04:59:55) Roberto: We are glad to welcome you to our casino. (05:00:00) Roberto: Please write down your email address which you used when registering. (05:00:18) Anton G: S****[email protected] (05:00:37) Roberto: Just a minute (05:02:09) Roberto: Do ​​not worry your application is in processing (05:04:00) Anton G: It's clear, but you said that the payment is up to 24 hours, the day has passed, so how long to wait? (05:06:25) Roberto: Unfortunately, I can not give accurate information since it does not depend on me, but I hope that soon the situation will be resolved (05:08:03) Anton G: And you can not do the request? In the Finnish service or where, why promised in a day? (05:09:08) Roberto: I already passed your request to our specialists. It will take some time (05:09:29) Anton G: depends on whether you need to check the identity of the player and the speed with which the withdrawal of funds will be made taking into account the time required to process withdrawal of funds, the following: Withdrawal of Visa and MasterCard: 1-3 banking day. Withdrawal by bank transfer: 1-3 banking days. Withdrawal of funds via Electronic Wallets: up to 24 hours. (05:11:43) Roberto: As soon as the experts give an answer, we will immediately inform you (05:12:10) Anton G: I see (05:12:56) Roberto: Please try to understand for us it is also important to meet the requirements of our players (05:14:03) Roberto: We do not want to delay this situation for a long time (05:27:05) *** Anton G left the chat ***
staus Resolved
руб.42000

Complaint Statistics

Resolved 2
Avg. Amount $ 2,260
Avg. Complaint Duration 6 days
Avg. Response Time 4 days

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Top reviews from our players

Really amazing size QBcasino! large amount of slot and great slot game! Just surprise as a new site QB casino, verification took only a few min after uploading and withdraw took quickly ! For my own experience, players want winning so quickly, QB will continue like this, they will be top casino in the future!
Will be enjoy and play again soon !

Nothing have to say right now! Compare with other new casino I joined before, QB is my best casino!

Very large selection of games, fast and efficient support, good payment methods (skrill, netteler), fast site , no lagging, multi currency, very fast verification and withdraw,very good deposit bonus offer
I definitely recommend it.

Selfie for verification :) besides this everything perfect

In QBCasino many games and good bonuses. Also good design, and the color scheme

The delay in payment is more than the established time limit! And the chat can not even explain what the delay or problem is.

100 free spins on signup is good and I can cashout so quickly with no charges. I play mostly on mobile as my wife steals my laptop but the mobile site is good also. Nice people in CS and overall strong site.

I am going to play all the casino on askgamblers. Surprisingly, there are many good casinos that people do not pay attention to.

QBCasino too, they have a lot of providers, friendly interface, good bonuses, especially withdrawals very fast. Not much to complain about them.

The most regrettable thing about this casino is many games can not be played with bonuses

Big and great room to play in, many nice slots games.

There is no gain to get, to little to pick up, support is hard to understand, there should be more linguistic support.

Dear SOSPORTY, Thank you very much for interest in our QBCASINO and taking the time to "compliment" our customer support. I'm sorry to hear if there has been any understanding problems. We are investigating this issue and will take all necessary measures to improve our service. Regarding your words "there no gain to get, to little to pick up" I think it's unfair to say that. It was just bad luck, but I believe Fortune will smile on you next time ;) All the best, QBCASINO Team

user avatar

Don't ask me what that 'QB' stands for - I have no idea at all. Maybe it means quite bad, or quite boisterous, or whatever, but that didn't stop me from signing up and claiming its welcome bonus! Quite a nice welcome package they are having - a 150% first deposit bonus plus 100 free spins on NetEnt's Asgardian Stones game, playable in one go! Now, that's what I like - all 100 free spins in one play and not split up over 5 days! What? You don't like that Asgardian game? Well, I do quite like it, and it's definitely better than 100 free spins on Starburst! Hehehe.

Before depositing, I confirmed with their Live Chat host that a $20 deposit could claim the welcome bonus, because their terms stated a 20 EUR deposit. Well, their Live Chat service came on almost instantaneous, no waiting time wasted, and he was very friendly and helpful too. Once confirmed that it was okay, I then made my first deposit and got the $30 bonus money instantly. Way to go! The free spins weren't available to be claimed as yet, but I don't mind that at all, because I had wanted that for my second chance play later on.

Okay, so you can probably guess what game I had wanted to play, right? Yep - my Afinn game, currently my first choice game to play, any day! Hehehe. So, with a nice $50 balance in hand, I met up with that shorty Leprechaun guy and did battle with him. I would swirl the symbols and he would play his flute to position the symbols, to try and get me a winning combination. Sometimes it works, but most times his flute music simply doesn't work at all! But at least he jumps up with joy when one of those 4 random features do come on! Hahaha.

I guess that makes the game very interesting for me, and needless to say, I have been playing it god knows how many times already! But unfortunately, this particular day wasn't a good day for me, as I could only get up to the 14 Keys level with a $50 starting balance. That's a rather liveless game play, as far as I am concerned. I had expected to reach at least the 30+ Keys level, if not higher, but that's how any games would go anyway. Yeah, I finally lost all my balance after several hours of play, then I played on the 100 free spins on Asgardian Stones. Ah well, even those Asgardian Gods weren't in a good mood to play, so that ended up not long after.

I then uploaded my documents for account verification purposes, sent them an email about it, requesting for a quick look-through and approval, and actually got it! Whoopie! No complaints at all on QB's customer support services - excellent Live Chat and KYC services! The only thing that I couldn't test out was their withdrawal processing speed, but I expect that to be good as well. Time will tell. Hehehe.

Dear AFI4WINS, Thank you very much for your kind words and your constructive feedback. Such feedback helps us to be better. Surely next time you will be lucky to test our withdrawal processing speed. Howewer, we would appreciate if you could explain why you give 7 stars instead of 10)))) please text to us [email protected]. Every feedback is very important for us. Warm Regards, QBCASINO

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