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QBCasino - Delayed withdrawal

RESOLVED
Posted on September 23, 2018.

I put on a payout on September 20, 2013 42 000 rub = 636 $. In the chat I was told that the withdrawal of money takes up to 24 hours, and the rules are also written! But the money has not been withdrawn, the account has been verified completely, nothing is said in the chat, and the reasons do not explain!

Chat started on 21 Sep 2018, 04:59 AM (GMT + 0)
(04:59:06) *** Anton G joined the chat ***
(04:59:06) Anton G: Payment
(04:59:09) *** Roberto joined the chat ***
(04:59:43) Anton G: Hello! Can I know when the payment will be made? The days have already passed
(04:59:55) Roberto: We are glad to welcome you to our casino.
(05:00:00) Roberto: Please write down your email address which you used when registering.
(05:00:18) Anton G: S****[email protected]
(05:00:37) Roberto: Just a minute
(05:02:09) Roberto: Do ​​not worry your application is in processing
(05:04:00) Anton G: It's clear, but you said that the payment is up to 24 hours, the day has passed, so how long to wait?
(05:06:25) Roberto: Unfortunately, I can not give accurate information since it does not depend on me, but I hope that soon the situation will be resolved
(05:08:03) Anton G: And you can not do the request? In the Finnish service or where, why promised in a day?
(05:09:08) Roberto: I already passed your request to our specialists. It will take some time
(05:09:29) Anton G: depends on whether you need to check the identity of the player and the speed with which the withdrawal of funds will be made taking into account the time required to process withdrawal of funds, the following: Withdrawal of Visa and MasterCard: 1-3 banking day. Withdrawal by bank transfer: 1-3 banking days. Withdrawal of funds via Electronic Wallets: up to 24 hours.
(05:11:43) Roberto: As soon as the experts give an answer, we will immediately inform you
(05:12:10) Anton G: I see
(05:12:56) Roberto: Please try to understand for us it is also important to meet the requirements of our players
(05:14:03) Roberto: We do not want to delay this situation for a long time
(05:27:05) *** Anton G left the chat ***

AskGamblers
Posted on September 23, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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