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QBCasino - Delays payment from Welcome Bonus winnings

UNRESOLVED
MartinS Austria
posted on November 8, 2018.

Dear Askgamblers-Team,

Dear QBCasino,

My name is Martin < surname removed > and I opened an account on QBCasino on October 16.

I saw the casino was rated well, had good recensions and thought I' d give it a try.

Also the brand 'direx' which seems quite big and with multiple casinos gave me a good feeling about it.

I registered, fully verified my documents on october 16th (THE SAME DAY!) and started playing the nice welcome offer when I had some time on october 19th.

I deposited 80€ via skrill using bonus code CHOSEN playing bust the bank with 4,80€/spin and won 230€ which I got instantly.

My first impression was superb and i was looking forward to being a lifelong customer.

I lost the second bonus THOR when I deposited 100€ and thought I' d try one more time, this time using the next bonus code FREYA, getting a nice 100% bonus on top of my third deposit of 100€.

All times playing bust the bank which is not prohibited in terms, always playing 4,80€/spin, well under their 5€ Maxbet in their terms.

However, on this third welcome bonus I managed to spin it up to over 5000€ in winnings!

I was very happy and had a great evening with a bottle of whine, having found my new favourite casino.


On October 20th I got this mail:

'Dear Martin < surname removed >,

It is a great pleasure for Qb Casino to have customers like you. Thank you very much for registering qbcasino.com

Security service wants you to go through an identity check.

In order to pass the verification, please upload photos of the documents in your account:

* selfies with passport in hand.

Our support team is available 24/7 and is always ready to answer all your questions.

Best regards,

QB Casino Team'


I did as requested the same day and uploaded the selfie. It hasn' t been approved since.

I deposited another 100€ not to 'touch' my winnings and tried my luck again on candy dreams and with small bets, but didnt win anything.

I requested a withdrawal of 750€ since QB doesn' t let you withdraw more than 1000€ via e-wallets and went to bed, expecting to get my money within 24hrs just as their house terms suggest.

The next day I wondered that nothing had happened but didn' t think more about it, depositing another 50€ playing copy cats neither losing nor winning. On October 28th I deposited another 25€, discarded my withdrawal and played a bit and on October 30th I deposited another 50, both times playing candy dreams, butterfly staxx and gonzos quest, all games not on the list of prohibited games in the bonus terms.

I requested a withdrawal of 800€ and didn' t think of it any longer.

On November 4th (!) I got a bit uncomfortable waiting so long for so little money and went on to contact live chat.

This is when I really felt unease and my warning bells went on!

This is the transcript of my chat with QB-Support from 04.11.2018:


'Chat started

Martin < surname removed >: hi, why does my withdrawal take so long? greetings martin

Andy joined the chat

Andy: We are glad to welcome you to our casino.

Martin < surname removed >: thank you

Andy: Write your e-mail whose you used for registration, please.

Martin < surname removed >: < email removed >

Andy: At the moment, there are technical difficulties with processing withdrawal requests. Once everything is fine, we will process your withdrawal request.

Martin < surname removed >: ok, how long do you think this will take ?

Andy: Unfortunately I can not say for sure.

Martin < surname removed >: thanks for the information

Andy: We apologize for any inconvenience.

Martin < surname removed >: e-wallet withdrawals should be done in 24hrs you know that? its written in your casino rules

Andy: That's right. But at the moment there are difficulties with withdrawals.'


This for me is an absolute No-Go, ridiculously embarrassing statement and I hereby want to ask Askgamblers for their help as well as warn all players not to play on QBCasino. Letting a NEW player wait two weeks for some money he legitly won on a casino is absolutely frustrating and a bad image for all casinos.

I have screenshotted absolutely EVERYTHING and have no problem whatsoever to take this where it has to be taken.

5000€ is a tiny part in the casino industry, for a retarded gambler as well as any casino that considers itself at least a slight bit of serious and professional.


Thanks AskGamblers for your help,

although I don' t expect any answer from QB which, although it' s direx, seems to be a scam overall.

Greetings Martin < surname removed >

MartinS Austria
posted on November 12, 2018.

hi,

they have not reacted whatsoever.

funny thing is, i got a promo-mail with 50% bonus offer hahahaha.

my selfie is still pending under 'documents'.

i recalled the 800€ withdrawal now and asked for 200€.

maybe it works.

otherwise i will contact lawyer.

greetings < full name removed >

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