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QBCasino - Been accused of rules violation without further explanations

UNRESOLVED
Complaint Info
Disputed casino QBCasino
Reason Casino terms violation
Amount € 3500
Posted on November 20, 2018

Hello, I've been a member of QB casino for a while and I was playing there quite regularly, one day I got lucky enough to win over 3500 eur and I submitted documents and had a pending withdrawal. A few days pass and i get no payment so I log in just to find my deposit being there so I checked my e-mails and i find an e-mail titled "Casino rules violation" and it reads the following
"Dear name,

We find that when you play with bonuses, you are using a certain strategy in order to meet the wagering requirements and obtain solely financial benefit from the bonus advantage. According to the casino rules, we keep the right to use the rules and cancel all winnings.

Warm regards,
Vadim
QB Casino Team"\
I would like to know what made them take this decision and advise other fellow players to avoid playing here at least until they say exactly what I did wrong, as I've read the terms before playing and I always respected their terms all the time

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