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Pots of Luck Casino is closed, please try these instead:

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Pots of Luck Casino

Player Rating 8 reviews
4.3/10
8 reviews
Complaint Response 7 complaints
3 days avg. 7 complaints
What we like
  • Available in instant play
  • Mobile casino included
  • Live casino open
  • Website secured with SSL encryption
  • Games tested by NMI
  • Potential disputes can be settled by IBAS
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Pots of Luck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://potsofluck.casino-pp.net/#/lobby
Established
2016
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, Japanese
Casino Type
Instant Play, Mobile, Live Casino

Pots of Luck Casino is an online casino whose mascot is Seamus, a traditional Irish leprechaun with a pot of gold always up for grabs. The casino’s selection of online slots is powered by NetEnt, NextGen Gaming, Big Time Gaming, Lightning Box and other software providers. The casino features the option of gaming on the go and a live casino. Pots of Luck Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Players residing in countries where gambling activities are illegal cannot be accepted at the casino. The list of allowed countries currently includes Australia, Canada, Georgia, Ireland, and Norway.

Mobile Gaming

Players can easily play mobile slots at Pots of Luck Casino since it can be accessed on all devices, including tablets and smartphones.

Security and Fairness

All personal information is encrypted with SSL technology which automatically encrypts any information sent by players through the casino’s secured pages.

All the games in the casino use a Random Number Generator which ensures results are always random and unbiased. The randomness is monitored by Nektan Ltd. experts and is regularly tested by NMI, an internationally recognized testing facility. Players who have certain account or betting disputes can approach the Independent Betting Adjudication Service, a third-party organisation offering independent adjudication.

StallCation

Complaints

Read the complaints other players have left for Pots of Luck Casino. Learn more about complaints.

Show all complaints
Withdrawal delayed by two weeks, no reason given

I have been a verified customer for more than a year now. On 26.05.21 I have requested a withdrawal of £250.

I don’t play using bonuses so there is never any wagering. After a week I have spoke to chat operator and was told this will be looked into and I will be notified. I was the first one to get in touch and ask why there is nothing happening and why no one has informed me there is a issue. I was turned away saying we will let you know once we know. I have contacted the casino every other day from the day of withdrawal as no communication came from them at all.

2 weeks later after no communication I have filed an official complaint. I have got a response within the 2 days time frame, which response from the manager told me exactly the same as the operator from the chat. We are looking into this and will update you once we have a resolution. As a verified played I have never had an issue like this.

I am attaching the responses I have got from the manager and from the operator. I was told the response team is separate from the chat which I don’t understand how can there be no communication.

No communication from the casino as to why my money hasn’t been paid out or when it will be paid out. I am being told th casino cannot guarantee a response time. No reason no time frame.

I would like to receive my money as there is already a two weeks delay. Casino claims check can take up to 3 days. This is way over. I also want a valid reason as to why it has been delayed for two weeks now. I want to know when I will receive my money after being with the casino for over a year and being a verified customer.

Kind regards

staus Unresolved
£250
Delayed withdrawal

Good afternoon,

I’m looking for some clarification if anyone can assist.

I submitted a withdrawal request on my Pots Of Luck account on 28/1 for £2090 (won on Monopoly Megaways, no bonus play or vpn use).

On 1/2 I received an email asking to upload documents and verify my account. This was understandable as it’s an industry regulation, however the timing seemed peculiar. I have withdrawn almost £1300 in the last 6 weeks, including a £750 withdrawal on 26/12. It is only now that I request a withdrawal of this size that I’m asked to verify the account.

I uploaded the verification documents as soon as I received the email, and allowed the 3 working days for the documents to be processed. After contacting Pots Of Luck support team via email on 3/2, I was told to wait until the end of the next working day for the verification to be completed.

4/2 rolls around, no contact from the casino and no sign of activity.

I contacted the support team again, outlining my concerns about the delay in processes. I was then told that they’d raise the issue with the relevant team to review. No deadline was given, and by this stage the casino have gone past their outlined timescale for completing the verification process and processing my withdrawal.

The nature of the support team’s responses, whilst polite, have been non-committal and dismissive, and I’m concerned this is being intentionally delayed.

For reference, I also play on 3 other Nektan sites, have requested withdrawals totalling more than my POL account, and have not been asked to verify on those accounts for the withdrawal to be processed.

Has anyone else faced similar issues with this network, and if so how was your case resolved?

Any help would be appreciated.

Thank you

staus Unresolved
£2090
Self exclusion requested but not processed
I realized i was having a problem with gambling due to this i sent a email to kerching to self ban. I was gambling on their site pots of luck. I have attached proof of the email upon submission i should have been unable to open account with any of their sistering sites which was not process due to this i relapsed and spent on 10000 is 24 hours and then up to 12000 pounds on pots of luck in October 2016. When I contacted pots of luck they confirmed that the account should have been closed and to also check with kerching what happened. I have attached a number of conversations with pots of luck confirming how much I gambled and from kerching who claim to not have found the email. I have requested a break down of the deopsit which they are yet to provide. when i contacted kerching and asked why i was not block and they advised me they have never received the email i explained that I had sent the email and would forward it to them and i also sent screen shots. I was then just told they couldn't find it i didn't know how they could just say this when i had proof i sent the email on the 10/03 and then lost funds after this date. I then went through a number of emails and complaints process which i was just told they never got the email regarding of what proof i sent. I wanted to take the matter further but I had a break down which I am still recovering from and feel now I can process with the complaint. They have agreed to re open the complaint and investigate but i should not have been pushed to the point of a break down in the first place I was asking for help and self exclusion and I was not supported. I have requested that a full refund of the money deposited after the ban was requested to be refunded. I have also attached screen shots showing I was contacted further with advertising even after the 22 oct when they confirmed I was banned. I Lost a total of £17140.00 on your site and do not see how playing for that length of time and money can not be recognised as an issue in itself.
staus Rejected
£17140

Complaint Statistics

Resolved 2
Avg. Amount $ 2,176
Avg. Complaint Duration 3 days
Avg. Response Time 3 days

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Player rating
4.3/10 8 reviews

Top reviews from our players

Good game selection, easy to use etc! Apart from that it's pretty simular to most other casinos out there. That's it really don't have anything else to say about the pros 🙁

Withdrawal time 3-5days??? 😴😴😴 any decent online casino these days withdrawal will be in your account instantly/24hours at the most!!

Can't be bothered with snail paced casinos like this they have lost my custom because of this!

Move with the times!!

Absolute scam of a site. Played the same game for several hours at a time over 2 days - didn't hit the bonus once. We're talking well over a thousand spins. I have played the same game on multiple other sites and never experienced anything like it. Stay well clear of this site. Games are rigged. Plenty of other reputable sites out there to play on.

* Good theme of casino. I love Ireland and all the stuff around it, so I obviously had to give it a go.
* I played there for the design as it was talking to me. That's pretty much it.

I got disappointed.... Some games are full of bugs, the bonus is pretty useless with the wagering requirements, and French language is not supported.

Absolutely disgusted with this casino. I have never been disrespected as a customer before in my life. I made a second deposit of £100 and received a £200 bonus. Read the TCs which state the bonus must be wagered 30x the bonus amount. In my case £9000.
Slots terms and restrictions below. I played between £700-800 worth of spins on Bonanza slot and checked wagering which only showed up as £390 wagered. I questioned this with customer support live chat who looked into and came back with this response:
I can see that the bonus is still active on there and the playthrough requirement is 9000 and your have reached 358.86. It's not even the sum showing up on my screen when I check my account wagering. My screen says 390. Still not what I have wagered. To that end the operator closed chat immediately and know funnily gone off line.
As you can see Bonanza is not a restricted game or does it not fall under the premium games bracket of the bonus TCs below.

I advise staying well away from the Nektan casino as they are a fraud!

14.5. The percentage contribution for wagering on different game categories is as follows:
Game Category

Stake % Contribution

Slots / Scratchcards / Numbers Games

100%

Premium Slots

75%

Table Games (Roulette / Blackjack)*
*Specific promotions only

10%

Table games are defined as Blackjack and Roulette in this instance.

The following games fall under our Premium Slot category:
King of Slot, Reel Rush™, When Pigs Fly!™, Dazzle Me, Neon Staxx,, Warlords: Crystals of Power, Victorious™, Spiñata Grande™, Dead or Alive™, Football: Champions Cup™, South Park Reel Chaos, Butterfly Staxx, Joker Pro™, Copy Cats™, Wild Wild West: The Great Train Heist™, Secret of the Stones, SECRETS OF CHRISTMAS™, Fairytale Legends: Hansel and Gretel™, Fruit Shop Christmas Edition, Fruit Shop™, Glow, Drive: Multiplier Mayhem, South Park, Stickers™, Magic Portals, Divine Fortune™, Dracula, Fisticuffs, Mythic Maiden™, NRVNA: The Nxt Xperience, Fantasini: Master of Mystery™, Twin Spin™, Battleship, Champion Raceway, Robin Hood Prince of Tweets, Golden Mane, Glorious Empire, Queen of Riches, Gorilla Go Wild, Avalon, Bar Bar Black Sheep, Jungle Jim - El Dorado, Lucky Leprechaun, Mermaids Millions.

Good bonuses and good choice of games. Easy to use. Easy to deposit money.

Hard to contact support and hard to withdraw money. And very very hard to verify account. Not a fan of this site. Very limited amount your able to withdraw.

I love the bonuses offered, very generous. No sticky bonus, bonus money can be converted into real money after wagering. Please keep in mind that conversion is 4 times the bonus applied. Still I think it's fair enough. Term and condition is written in a very clear and easy to understand way. To avoid any disappointment, just read it before you play, it won't take long as like I said, it's clear and very easy to understand.

Very nice layout, easy to navigate both on PC and mobile.

When playing with bonus, wagering progress is shown on the main page so we don't need to go all the way to other page to check. After meeting the wagering requirement (if our balance exceed the maximum conversion amount), the balance will swap to the max conversion amount automatically so we know that we've met the wagering requirement.

Very friendly and informative support team, both on live chat, phone and email. Don't need to wait long for them to respond. I really feel that I'm being appreciated as a customer. All actions are taken as soon as they can. Verification never takes more than 1 working day. Once the documents are completed, they'll send you email informing that it's verified and your withdrawal is being processed which will reach your account in the time frame they mention (which is 3 business days).

Wide range of slots selection (as I play slots).

I just love everything about this casino and the sisters site. After playing with soooooo many online casinos, I think this is the best in term of everything. They really make things simple without hassle like so many other casinos do. It's like, you win you got your money, you lose say bye to your money. And it's like if we win, they have the big heart to pay out straight away... That's it. I would have given 20 stars if I could. :) Keep up the great work!!

Nothing really.... I just love everything about this casino.

I appreciate friendly approach and wide range of slots. It's obvious that this casino is eager to make their users feel comfortable.

I agree that withdrawal times are too long. Also live chat would be really helpful rather than email connection.

- A good range of games (including NetEnt which is my all time favourite for slots)
- Very friendly support and professional.
- Verifying my ID was OK, no problems at all!
- I really only played Live casino, I can't really speak for other games but the live casino dealers are a blast to talk with! I think it was Novomatic live casino? They are much more fun to talk to than Netent dealers for example!
- No problems with withdrawing at all! Paid in-time according to their pending and withdrawal times listed on Askgamblers (which took 3 days pending + paid to my e-wallet after 24h.

I have withdrawn two times so far, one time 400 euro and another time 660, all well within promised time-frame.

- Too long pending time of 72h
- Withdrawal limits of 5k per month is low for my standards, although 2k per day is good! I would really like to see higher withdrawal limits like 10k per month. Other than that this casino is a solid 9/10. Would have given them 10/10 if pending times were smaller and withdrawal limits higher.

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